Norton

This is a review of my recent experience with Norton anti-virus software and support. First of all, there IS no support. You are directed to bots and it is very difficult to get an actual human being WITH a brain or courtesy. I also tried calling and was on hold for over an hour before finally giving up.

I have a case number which NO ONE ever followed up on: *******.

I tried to sign up for a new subscription. I actually tried FOUR separate times. The site directed me to pay 39.00 but when I went to the payment page, I was asked to pay $ 94.99. The rep on the chat site tried to figure it out but could not. Instead of escalating or getting assistance internally, he simply disconnected the chat. BEYOND rude and unprofessional. It's all there in the chat notes.

Now I've been waiting for THREE DAYS and no one has responded to my query. The lack of service, knowledge or courtesy is appalling. Norton should be ASHAMED of the level of incompetence within. In any case, I will NOT be signing up for service and I caution would-be customers to research providers before using this company.

The overall slowdown of my computer performance after installing Norton, and the constant annoying pop ups to buy more products, makes this not worth the security it gives. Toooo frustrating for

I've used Norton for years but since they included Life Lock and VPN I've had many problems and the support is the pits. It's bad when you know more than the guy they call a tech who really can't fix anything without software. The VPN keeps shutting off at the worst time possible and you never know when it will happen. I'm done with this software that has me virtually locked out of my admin account probably due to allowing a hack or malware in. I use a lot of security and spyware detection and frequent scans. Their fix was to blame it on my ip service and tell them to unblock ports 500 + 4500. That is a router issue that hasn't had a problem. Mostly they won't listen because they appear to not understand or know how to fix any other problems caused by the faulty software program they promote. Techs these days are usually thousands of miles away and I can hardly decipher their accents. They said I should call a repairman for the final solution. What a joke! Norton techs had remote access and when they were done I had to reinstall my keyboard driver libraries and ALL my security software. Beware, the software used to be trouble free but not anymore. I'd appreciate it if someone could suggest a better VPN and virus program, I've tried a few. Thanks.

I am personally using the Norton Deluxe edition, which I have used for over 3 years now and I had no problems with Norton. My favorite function that is included in the Deluxe edition is the SMART firewall.

I had Norton installed years ago and have never hesitated to renew... until my computer was hacked. They didn't find this out - I did. First thing I did was call Norton and they promised to take care of this... for a fee. A $300; 00 fee and asked for my credit card. Well, I've hit hard times and could not believe the amount, and knew I couldn't pay it. I was trying to hide the fact that I was crying until the gentelman informed me that he needed the number to another credit card, because first one was rejected. No sense in hiding the crying anymore... I knew I was screwed and told him to forget it, I didn't have the money. Don't know if he felt sorry for me or if he was just a kind man or if he was to "get what he could" because he said he would take care of it for $100.00 now and $100.00 the next 2 months. Payment of $100.00 went through... he took care of hacker and I haven't heard another word about "payments". If this gentleman had not been so kind I would've rated Norton much, much lower. I do realize that he could've been just "getting what he could" but prefer to think he was simply a kind man. As far as Norton is concerned... kind of sleezy claiming to take care of attacks on your computer and then charging a ridiculous fee if your computer is attacked under their watch.