• NULASTIN

NULASTIN

Write a Review

Overview

NULASTIN has a rating of 3.0 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NULASTIN most frequently mention customer service, brow serum, and skin care. NULASTIN ranks 4th among Eyelash sites.

  • Service
    30
  • Value
    39
  • Shipping
    37
  • Returns
    20
  • Quality
    39

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
50
See all photos
How would you rate NULASTIN?
Top Positive Review

“Youthful Lashes at 50? YES!”

Lori B.
7/21/19

You must get this product. Even if you have tried every product out there! Believe me, I understand. Been there done that. I am so glad I took a step of faith and ordered Nulastin Lash serum. It really does work. Stay consistent in using it! It took a couple of months for my lashes to really be noticeably only longer, but when it happens, WOW! Last time my lashes looked this good, I was in my twenties. Now at 50, I appreciate the quality product that helps me look better. Even without makeup!

Top Critical Review

“Hardly any product”

Sarah P.
6/1/24

Works but you're paying for air and a container. I've used all three lash/brow and hair products. The containers are thick and you can't see how much is there but it's very little. They say a little goes a long way but if the container actually showed how much you got for the price I don't think anyone would buy it. They're taking advantage of people who will pay anything for more hair.

Reviews (103)

Rating

Timeframe

Other

Reviews that mention popular keywords

leah garcia (5) brow serum (4) customer service (4) eye lashes (3) 3 weeks (3) brows (19)
Thumbnail of user tiffanyo9
Oklahoma
1 review
1 helpful vote
  • Send Message
August 23rd, 2017

I have been using the products for 5 1/2 weeks. I love how my face no longer screams for moisturizer as soon as I wash it or when I get out of the shower. I have sensitive skin and a scar from basal cell skin cancer near my left eye, close to my tear duct. These products do not irritate my skin or my eyes. I am also a contact wearer and have not had any sensitivity with my contacts.

I have already noticed a difference in my eyebrows and eye lashes. To be honest, I have only been applying these two products in the morning (instructions say to use twice a day) before my make up. My make up applies easily over them and I feel like the products help the makeup apply better.

Great products!

Thumbnail of user nivias
Tennessee
1 review
15 helpful votes
  • Send Message
June 10th, 2019

My eyelashes were short and stubby. I don't like wearing false eyelashes, and I did not have much luck with mascaras that made big promises. Nulastin delivers! After about a month, I saw a noticeable difference. They are now long and thick. Love! As a result, I bought the brow serum and skincare. This skeptic is a believer.

Thumbnail of user kristens66
Colorado
1 review
2 helpful votes
  • Send Message
January 20th, 2018

I must say, I have always been extremely skeptical when it comes to miracle treatments, etc. That is, until I went running with a friend who had been using nulastin eyelash and brow serum. Her eyelashes were amazing, and prior to using it she didn't have much lash to speak of. Needless to say, I bought it and my lashes are long and beautiful! I also bought it for my mother and she is loving it too! This works!

Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Thanks Kristen! Really appreciate your feedback... and that you are sharing the love with your momma.

Thumbnail of user judyh281
Colorado
1 review
4 helpful votes
  • Send Message
December 31st, 2018

I'm 71 years old and my brows had thinned over the years. After 2 months of using Nulastin I am blown away by the results. My brows are now totally filled in and look better than they have in decades. I'm still using the first tube of the lash serum and my lashes are longer and thicker than they have ever been. I'm thrilled to have found a product that actually works as advertised!

Thumbnail of user emilyf296
New York
2 reviews
0 helpful votes
  • Send Message
May 25th, 2021

I was a little skeptical at first because it took two tubes to see my results, but after that my results were amazing. I was someone who plucked my eyebrows but after some years of doing that I wanted my natural brow back! I can say that Nulastin has definitely helped me see a lot of progress. Thank you Nulastin!

Products used:
Nulastin BROW serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurieq1
Colorado
1 review
1 helpful vote
  • Send Message
July 14th, 2017

I have been using the products a little over a week. I love how the moisturizer feels And in combination with the serum my skin feels and looks really beautiful. My lashes were noticeably different within the first week using this product Daily. Can't wait to see how my eyebrows react.

Thumbnail of user jenniferr193
Colorado
1 review
3 helpful votes
  • Send Message
May 22nd, 2017

I have been using Nulastin for several months now and my skin and I love it! My face feels hydrated and refreshed, the elasticity improved and this sensitive red head is pleasantly not allergic! Go Nulastin!

Thumbnail of user coryd69
Canada
1 review
3 helpful votes
  • Send Message
May 20th, 2021

I am always skeptical of products like this because I feel hesitant to believe in marketing, but I figured I would give it a shot as nothing else really seems to work. I just finished my first tube of the hair serum and my hair has significantly filled in. I honestly can't believe it. I am recommending it to all of my friends and family at the moment!

Thumbnail of user annad563
Texas
2 reviews
3 helpful votes
  • Send Message
March 2nd, 2021

I'm 70 and have always had sparse brows ( or if the hair was there it was too light to see). I've added eyeshadow, colored waxes, dyes, etc. on my brows to make them show up. I've always thought that if I just had brows I could be seen in public without much makeup, but I had given up. I tried this on impulse not expecting anything, but I have been surprised beyond words! I have lovely dark brows now and have even had to pluck some to clean up the lines. I never had to pluck my invisible brows before! Thank you so much! This is an amazing product! I couldn't be happier.

Products used:
Nulastin brow serum

Value
Shipping
Quality
Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Your review truly put a smile on my face Anna. I appreciate you sharing your experience with us. It makes me so happy to hear at 70 years young you are loving your brows again!

Thumbnail of user melodyb22
California
2 reviews
1 helpful vote
  • Send Message
December 18th, 2017

I am absolutely LOVING my Nulastin product! I initially was attracted to the fact that the product line was cruelty free but was also searching for something to aid in my skin care. As a Mail Carrier my skin is exposed to the elements all day. Finding Nulastin has been a blessing. My skin feels clean and moisturized without any breakouts from heavy residue or clogged pores that other products have done in the past. The brow and lash serum are new for me as well and I love the improvements I'm seeing overall after only 3 weeks. Thanks Nulastin!

Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Well said. That you noticed your skin feels clean and moisturized without any residue issues is insightful. As an athlete myself, exposed to the elements, I've always loved that NULASTIN feels good on my skin and allows it to sweat, breath and behave as if it were in its natural state. Kind of like we had as kids!

Thumbnail of user oliviar275
California
1 review
0 helpful votes
  • Send Message
May 21st, 2021

When I first started using the lash product I was a little hesitant because I had slight irritation. I reached out to the company's customer service team and they gave me a bunch of awesome troubleshooting tips. I realized that I was using WAYY too much serum. I also have a fair complexion so they advised me to use morning only until I got used to it. This definitely did the trick because the irritation completely went away and I started growing eyelashes. My eyelashes were so long that I had to start using it only a couple of times a week. I love this product so much. I can't wait to try their skincare line next!

Tip for consumers:
I had to reach out to customer service a few times and they are always very responsive and helpful.

Products used:
The lash product. Looking to try some of the other ones soon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user barrh
Colorado
1 review
1 helpful vote
  • Send Message
August 23rd, 2017

I've been using Nulastin for about 12 weeks & have to say the results have been beyond what I anticipated. I am now going to try the cream to compliment the serum & toner. I am 54 years old and my lashes are really lush.

Thumbnail of user kaityh
California
1 review
3 helpful votes
  • Send Message
October 28th, 2021

I purchased the brow and lash set. I used it 2x per day for 3 months and compared to Latisse this product fails miserably. Also, I noticed the brow bottle turned brown inside, dirty or something was growing. I immediately threw it away.

Tip for consumers:
Buy Latisse.

Products used:
Lash and brow kit

Value
Shipping
Quality
Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.

Thumbnail of user kathyg119
California
1 review
3 helpful votes
  • Send Message
January 19th, 2018

I am blonde and fair skinned and have never had great eye lashes. Since I started using the eye lash serum there is a DEFINITE difference. I can't believe my lashes could become thicker in my 50's! -Kathy G.

Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Thank you Kathy! Can't wait to see you.

Thumbnail of user carloss428
Mexico
1 review
1 helpful vote
  • Send Message
May 26th, 2021

I am shocked at the results! This product is so easy to use and I am so happy with it. The results have been amazing for the three months I have been using it. Thank you so much! Also, its subscription model ensures that my favorite product never runs out. I highly recommend this product to all guys out there.

Tip for consumers:
Use the product as in the indications.

Products used:
HAIR Scalp Treatment

Service
Value
Shipping
Quality
Thumbnail of user louisek94
New York
1 review
38 helpful votes
  • Send Message
May 22nd, 2020

I just returned this product having recently purchased it and was so disappointed. For one, it is like water, even after shaking container, which is so small. There is barely anything in it to even brush on in your brows. I expected more firctge exuberant price. I bought 2 containers and even that wasn't significant since they are so small. I never opened the second as when I did the first, when I shook it it sound like just a little bit of liquid was in it. Don't waste your money.

Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Hi Louise - Quick question? Did you reach out to NULASTIN Customer Care when you first experience frustration? Our VIP Specialists are exceptional at customer satisfaction. Without knowing your last name, it's hard to find you in the order system. We do have a number of Lousie's... but no one with a K in their last name. We would love to make this right for you. Our goal is for you to be happy and get the results you are seeking. May I throw out an olive branch and have you contact us at customercare@nulastin.com? (customercare at nulastin dot com).

Quick comment on formula viscosity. It's much thicker than water. If it were water, it would drip when applied to the lashes and brows and you defiantly don't want that. As for the container size. Not sure what to say there. We provide 3mL of serum in a container that has enough space to accommodate the displacement once the wand/applicator is plunged inside. The internal and external volume of these tubes is substantial. Not sure if you've ever purchased a liquid eyeliner? If so, it may be worth revisiting the visual compared to a beefed, up, double walled lip gloss.

Looking forward to hearing from you.

At Your Service,

Leah Garcia
Founder & CEO

Thumbnail of user rebeccag775
Idaho
1 review
0 helpful votes
  • Send Message
May 24th, 2021

I have gone through two bottles now, and my lashes have never been so full and long. It doesn't take much product, just a quick swipe along my lash line, and by midway through my second bottle I noticed I didn't need mascara to get that long appearance. I constantly get asked where I get my lashes done and I love saying "I don't, it's all Nulastin Lash Serum!". I loved my results so much I started the Brow serum and after surviving my middle school days of overplucking, they are actually starting to grow in thicker than I have seen in years. I love that the products are science backed and not damaging like extensions or microblading. I will never change my Nulastin routine, it's so very easy and truly a little goes a long way!

Tip for consumers:
Subscribing definitely saves you money, and truly, using just a little, starting slow can help make these bottles last a little longer and is definitely easier on the lash line!

Products used:
Nulastin Lash and Brow Serum

Service
Value
Shipping
Quality
Thumbnail of user lessiab1
California
1 review
14 helpful votes
  • Send Message
July 19th, 2022

There was only a wee bit of anything in the tube. I was on a fb thread with others who had the same complaint. We were told we just weren't using the product correctly but no, there was barely any product in the tube. I know that was the issue because with the little that came out, I did see a bit of a result. Customer service should honor faulty tubes. I would have been a customer for life.

Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Hi Lessia, we have been touch with you via email (4/24) and offered you multiple solutions. Would you mind replying to our email so we can make sure you are taken care of you. Thanks again!

Thumbnail of user mariahb44
California
1 review
18 helpful votes
  • Send Message
September 30th, 2021
Verified purchase

I refused to believe this serum was causing my eyelid irritation because it worked well for lashes and I didn't want to stop using it. I went to allergist and did prick test, patch test, food sensitivity and when nothing was identified, I had to come to terms that it was the Nulastin :( I really wish I could keep using but unfortunately even after I've stopped using the serum for 6 days, my eyelids still look very burnt/irritated,

Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Hi Mariah! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.

Thumbnail of user taylerm11
Texas
1 review
1 helpful vote
  • Send Message
May 25th, 2021

I tried the entire nulastin skin care line and I have to say that o loved the hydrate serum! The facial moisterizer has a strange smell but I eventually got used to it! The exfoliating beads are great it at first made me feel like maybe too much fragrance with the smell but it never broke me out so that's fantastic and I have sensitive skin!
Thanks Nulastin!

Tip for consumers:
Buy it!

Products used:
Skincare

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyj108
Ohio
1 review
25 helpful votes
  • Send Message
August 19th, 2019

I have lash extenstions so am not posting a photo. I am 10 weeks into using the product and ready for a refill. I was on the fence about reordering but think I may be starting to see a little difference. Also, my eyes burned for about 8 weeks but it seems to not be so bad the last couple. I want to give it a fair try as I do think it is a good product and an ethical company.

Thumbnail of user robinw431
California
2 reviews
10 helpful votes
  • Send Message
February 6th, 2021

I have no idea if this works, but I am having a reaction to sunlight. I used 2x on my eyelashes, according to the directions and my eyes hurt quite a bit when I entered the sun. The skin around my eyes isn't red, but my eyeballs hurt in the sun. I have transition lenses on my glasses so they have UV protection. I'm returning it. It's actually quite alarming.

Tip for consumers:
Restocking fee plus return shipping

Products used:
Nulastin for lashes

Value
Quality
Thumbnail of user leahg28
Leah G. – NULASTIN Rep

We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com

Thumbnail of user mias60
Florida
2 reviews
0 helpful votes
  • Send Message
July 7th, 2019

Ok so I bought this product in mid-May and was very skeptical. I have tried so many others and have not been happy with any of them. I wanted not to like this because of the price but I was very pleasantly surprised because it's the best I've used and totally works. My first tube literally just ran out two days ago so it definitely lasted a month and a half despite the size and with twice a day use! I had very sparse Brows growing up in the 80s and plucking like crazy so I got micro blading which looked terrible with sparse blonde brow is showing through. Nulastin has Totally filled in most is the spots! Buying 2nd one now!

Thumbnail of user leahg28
Leah G. – NULASTIN Rep

Thank you for taking the leap Mia! Really appreciate your business and your fabulous review.

Thumbnail of user kylew339
Missouri
1 review
0 helpful votes
  • Send Message
May 24th, 2021

My girlfriend had been struggling to achieve the lash length that she wanted. I surprised her with Nulastin LASH & BROW set and she started noticing longer, fuller lashes & brows after 2-3 weeks. She was stoked with the results and continues to use the products with great success.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb7570
Texas
1 review
4 helpful votes
  • Send Message
January 27th, 2022

At 57, I've had great results in reversing my thinning hair and receding hairline. We've started ordering 5 bottles at a time. Ha
Thanks for the great product.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

NULASTIN® with Elastaplex™ Technology transforms the appearance of SKIN, LASHES, HAIR, and BROWS. Products are infused with 5 active ingredients, including patented proteins, antioxidants and peptides that help boost the skin 's elasticity and youthful looking glow; and restore the beauty of visually longer, fuller hair, healthier lashes, and more natural brows.
Formulas have 5 U.S. Patents; are ethically sourced, naturally-derived and Paraben-free. Made in the U.S.A.

Proudly committed to ongoing research and development, made possible from grants with the U.S. Department of Defense (DARPA) and National Science Foundation.

Business History

NULASTIN® | REAL SCIENCE. REAL RESULTS. ™

Youthful skin stretches and regains its shape thanks to elastin, the body’s naturally elastic protein. As we age our limited supply of elastin decreases; eventually leading to the formation of fine lines and wrinkles, dull hair and the look of sparse lashes and brows.

Until now there has been no way to reverse and repair the damage due to lost elastin. Thanks to Dr. Burt Ensley’s scientific research on tissue regeneration, the solution now exists. NULASTIN's Elastaplex™ Technology with Elastatropin®, the precursor to human elastin, links 600 amino-acids in a single molecule with the ability to intensely nourish skin and hair. Elastaplex™ Technology supports the body's natural ability to create elastin and collagen within the matrix of your skin, while nurturing the cells that produce hyper-conditioned, visibly enhanced hair follicles.

Our LASH & BROW Follicle Fortifying Serums and HAIR Vibrant Scalp Treatment address all four stages of the hair growth cycle. Alongside the unique real-elastin (Elastatropin®) protein, the formula is infused with an additional proprietary recombinant DNA designed keratin (Keracyte®) protein, which is a major component of healthy hair. Our perfect blend also includes a keratin rich peptide (Myristoyl Pentapeptide-17), a high-purity fibroblast (FGF®), and a Beta-3 fatty acid (EPA Lipid). The net result is longer, fuller, more natural lashes and brows.

Our Rejuvenating Facial Moisturizer with Elastaplex™ Technology contains ProliSel®, a unique formula that delays the look of aging by protecting against oxidation and damage caused by free-radicals. ProliSel is a source of bio-available Selenium, associated with amino-acids L-proline and L-cysteine, which visibly reduces dark spots and helps protect skin against the sun’s damaging ultraviolet radiation. The synergy of our Rejuvenating Formula’s five active ingredients allows you to truly Reinvent Your Skin and Enhance Your Lashes and Brows.

Company Representative

Thumbnail of user leahg28
Leah G.
Founder & CEO
Typically responds within 2 days
NULASTIN Founder & CEO, Leah Garcia is an award-winning TV host and former professional athlete. Having spent her life in the great outdoors, exposed to the elements, she found herself searching for a skin care regimen to keep her camera-ready. Leah's criteria was pretty specific: Performance based, results oriented, ethically derived.

Through mutual friends, she met microbiologist Dr. Ensley in 2005. A close friendship and professional collaboration formed between the two. Leah, who suffered facial paralysis (Bell's Palsy) when she was 28 years old understood firsthand the importance of skin elasticity. Doctors warned her face would continue to deteriorate as she aged, and the Bell's Palsy asymmetry would follow her for life. She began using Dr. Ensley's elastin replenishment skin care formula at the age of 45 and was awestruck by the results. Soon after, Leah was presented with the first eyelash and eyebrow serum containing Dr. Ensley's unique Elastaplex™ Technology. Voila! After years of searching, she had found THE PERFECT SOLUTION to give real people, real results, based on real science.

Headquartered in Boulder, Colorado, Leah is committed to a product line that is cruelty-free, naturally derived, naturally-sourced and clinically tested with proven safe ingredients.

Before NULASTIN, Leah established herself as an integral part of the direct-to-consumer sales industry, representing advanced-science/fitness companies as the product spokesperson on Home Shopping Network and long/short-form infomercial/web sales. She recently retired from CBS and CBS Sports Network as the sideline reporter for the Professional Bull Rider’s Tour.

From 1992 to 1997, Leah raced mountain bikes professionally in Europe and the United States, winning championship titles, including Basque National Champion (Spain) and North American Mountain Bike Champion. She was a member of the U.S. National Team squad representing the United States in the 1994 World Championships. She remains the only American woman to have competed in the prestigious Mountain Bike Tour de France (Le Tour VTT).

In 1998, she founded Naturally Caffeinated, Inc. She is the producer of Leah Garcia Fitness, on-demand workout videos, and has published two fitness-related instructional books for Globe Pequot Press.

How do I know I can trust these reviews about NULASTIN?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NULASTIN?