Nustay

Surely a birthday imvitation was not too much to ask for but you arranged it even though it was a last min booking!

Because it took an hour for me to realize i booked a wrong hotel and was so afraid i won't be able to cancele it, but you did it for me somehow

I spoke to a lady named Odry she was very friendly and happy to help, everything got sorted and felt very welcomed

I thank you for allowing to communicate with real people and not robots as bookingcom. Your replies made me caqlm and certain you will back me up.

That was a stupid of me to make a non-refundable booking after the pandemic. Thanks for sorting thay our for me!

Your reviews are that you are totally untrusted my bank has sent me a fraud alert they sent me a sorry your price is not available,!

We are unable to travel to Nepal due to tourist visa restrictions due to to coronavirus and your customer support gave a hand.

Thank you for replying to me on the Cancellation of my booking due to the hotel Closure. Due to the Covid-19 outbreak

I understand that is a huge online booking platform, tahnk you for transferring my request to the interested hotel.

I have contacted the customer services, no waiting and my query was sorted out straight away. Highly recommend Nustay.com.

Couldn't book the room online and your agent was so dedicated to help me with everything. Top-notch service!

Professionally trained team can be sharply defined by their consistency and accuracy. Well done, Nustya!

Hard to believe that people don't book with Nustay on a regular basis. They changed my imagination about bookings forever

Firstly, when I booked it said I booked a premium room with balcony, then when the confirmation finally came through I saw it said standard, then after asking them they said I must have booked the standard room, well I didn't as I remember vividly that premium was cheaper than standard for some reason and thought why not!

Now onto the non existent refund!

Firstly contacted them early April, after I had contacted the hotel. The hotel said that NuStay had already cancelled the booking and they had my money. I then contacted NuStay which they then said they would need to hear from the hotel manager as evidence. The hotel manager wrote to them gladly and asked them basically to stop messing around and refund me the money they had that was mine!
They then said they had to 'assess' this. Then another third party from China who also had to hear from the Hotel?

Whilst this was going on I was emailing the manager of the hotel who literally said to me 'keep going, dont give up', and I can see from social media many other people are struggling to get their money back from them.

On 27th April, I FINALLY got an email from them that they will refund me 100% and it will be in my account within 30 days. Well, more than 30 days has passed and Ive had no updates from them, no correspondence at all in fact and no refund.

I have sent them an email, as instructed from my claim advisor, to say they must update me within 4 days or I will process a claim where they will be charged back against them.

Lets see if I will actually get this refund from them without claiming!

Joke of a company, have their phone numbers on the end of their emails yet dont take calls and bad customer service!

I'm not finding a hotel for the price that I need that's why I emailed so I will be looking elsewhere for a hotel sent to you can't help

I am going to use your hotels again as you gave me a refund with a small no show fee

Pretty much running a bait and switch scam. Not reliable for planning trips as they can hike prices at any point and cancel your booking if you don't pay additional costs.

We paid for a 3-night stay in a hotel, received notification that we will receive a hotel voucher in the email within 10 minutes. We proceeded to book rest of our trip including airplane tickets, only to get email from Nustay hours later that the rate we booked was "snatched" just before we booked and that we either need to pay more for the hotel or book different hotel ("in the unfortunate case that you wouldn't be interested in proceeding with the extra payment for the original hotel").

Customer service never bothered to really resolve this issue, even after we explained that booking at higher cost would put us significantly over budget for our trip. Their last offer was a small discount if we book hotel room in a cheaper hotel at more than 3x more expensive than the original price. Even the price they said they were discounting was 210EUR more expensive than the current price publicly listed on their website.

Even a day after we were notified that our rate cannot be honored since it was "sold out" the same price remains displayed on their website. We even pointed out this to their customer support but no action was taken to prevent similar experiences.

In another case they advertise one price but when you proceed to book they hike the price because "it was just updated" but when you reload the page the old price is still advertised, so again bait and switch. Look and book at Expedia, Booking, Agoda or Hotels. Do not book at Nustay, they will only make you miserable and ruin your vacation plans.

It took some time to get a final response but I was glad they kept me up to date.

Got the refund, thanks. Going to book more stays the same minute I can. Earned my loyalty 100%

Job done and very quick response. Thank you especially as you must be so busy at the moment:-)

Thank you for your prompt reply Ariana, no other words needed how much I am surprised with Nustay service

Thank you so much for taking the time to do the right thing I really appreciate it.

3 days was booked. Penalty would be 100% without Alex. Thanks for bothering the hotel for me