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Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.
Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.
This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.
3 days was booked. Penalty would be 100% without Alex. Thanks for bothering the hotel for me
Nice to get a response, but incorrect paperwork sent. I still don't have the voucher I requested
All members of staff I have had contact with have been so quick and helpful. Thank you
Several people followed up to ensure our refund request was resolved - what a great help to us!
Helped but you should not be that straight with evidence that the mass happened on my side
Thank you very much for the information. That is What i thougt but i just wanted to be sure
Special thanks to Megan who was extremely helpful and paid close attention to all our needs.
Thank you so much! I was very concerned. I appreciate your assistance. Have a wonderful weekend!
She went a mile for me and applied a refundable policy even though the deadline expired
Mary is very helpful and goes above and beyond to make sure all accommodations are met.
Asked to help me with changing bed type and Ms. Lane was happy to assist properly.
This reservation was canceled on 07 June 2020 with you at no cost for our company. Thank you
Even though they dont use phones they are quick to get you answers via email
The whole process from start to finish was quick and efficient. Pricing was very competitive.
Ariana helped as much as she can even if we booked not the best hotel
Thank you very much! And in this difficult time it is greatly needed. And appreciated.
Thank you so much for your quick response and the extra service. Very much appreciated!
Now received your advise that you have returned my payment. YOUr booking reference is: *******.
Thank you.
Your solution was fast and "no nonsense-questions asked".
Wish you all the best.
This is swell, great news, I thank you again for your efforts in this matter.
Megan, I was lucky to get you on hold. Thanks, your compassion was really supporting
Not as fast as if we could exchange messages in chat but still very good
Special thanks to Iris, Ali and Ariana for their amazing job and keeping me updated on every step
I had some issues with the website, but as soon as I contacted them everything was SUPER easy and convenient.
I have done a lot of work with you guys and I am very pleased wth way you handle job.
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