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Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.
Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.
This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.
Thank you very much for your prompt response and your attention to this matter..
Very quick, very polite. Thank you, fantastic service from help desk. Keep it going..
Really appreciated being able to get in touch with people to help answer questions
Brilliant service, smart and professional. Camilla done a great job of getting a voucher
I appreciate the quick feedback to my request.
I already booked another hotel for tomorrow.
Brgds
Waited a bit for their resposne but the final response was worth the waiting. Fully refunded
You waived cancellation policies in light of covid-19, thanks. It was so easy dealing with you
Odry was extremely helpful cancelling our trip and she even expedited the processing of our refund.
Anna Keith was a *great* help to me and went above and beyond in customer service. Thank you Anna!
I received a reply in less than 10 minutes from a representative, this is very rare in our time.
Dana, you made my day! Thanks a lot! Stay healthy wherever you are
I asked for rates in Indian rupees. But paid in euro, not good
Thanks for confirming with the hotel the reservation 9 months before our trip.
I m very thankful to you for helping me in very complicated situation.
No issues so far with bookings, this goes together with the good service.
The support from NUSTAY was very quick, very clear and
Very friendly.
Thank you!
I will come back to NUSTAY!
Thanks for the effort Ivana, but I would like the refund instead.
Initially I was very confused, but thanks to Mary all was handled
Nina was fantastic and so efficient and professional. Many thanks. Sarah Macintosh
I wanted to cancel please ir hoy sent me some email and helped me cancel my reservation
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