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Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.
Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.
This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.
I really appreciate Tina Preston help. Tina provided the best service ever.
Thanks for the service keep up the good work will use again.
Great service, Dana has been great. Appreciate the quick and clear responses.
I had booked the wrong dates and Camilla help resolved the problem.
Dana, thanks for the quick response and the explanation of the rates. Have a wonderful day.
The relocation option was very good, thanks for covering the costs
It's nice to see that you have improved your website comparing to a version that was a year ago
Wonderful service! Honestly, easiest experience I've ever had with customer service!
I am trying to cancel the booking but there is no link in the e-email or in the site.
Empathy is not everything, refund is what I'd like to receive
For 24 hours you made me wait for room confirmation number
Thank you for the quick response and resolution for my request.
Thanks for being honest. I can wait for 90 dyas for the funds, no worries.
My flights was cancelled, and it was a pleasure that they did my date amendment.
I want what I paid for. You should honor the advertised price of the hotel.
Too quick to take the payment, I wish to be able to pay on spot
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