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  • Nustay

Nustay

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Overview

Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.

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How would you rate Nustay?
Top Positive Review

“Alex never failed to answer every question”

Cynthia H.
9/21/20

Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Top Critical Review

“Shady Practices and a Waste of Time”

Michelle L.
9/30/19

This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.

Reviews (685)

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customer service (42)
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Diane B.
California
1 review
0 helpful votes
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“Thank You!”
August 2nd, 2020

Thank You! I was really glad to hear the good news. I am looking forward to the refund.

Helpful  (0)
Thank you
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Joseph Y.
California
1 review
0 helpful votes
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“Informative, to the point”
April 29th, 2020

Informative, to the point. No CS hearing around the bush

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Kathleen L.
California
1 review
0 helpful votes
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“Easy to access and process rapidly to reserve my room”
January 20th, 2020
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Tony O.
California
1 review
0 helpful votes
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“I confirmed the new dates with the hotel”
March 4th, 2020

I confirmed the new dates with the hotel. Thank you

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Jim Q.
California
1 review
0 helpful votes
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“Thank you for the quick response”
August 9th, 2020

Thank you for the quick response. A voucher is ok for me. Thank you so much :)

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Sandra W.
California
1 review
0 helpful votes
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“Confirmation is for sure”
September 9th, 2020

Confirmation is for sure.
Have a good health and Have a good day to you.
Thank you very much.

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Steve G.
California
1 review
0 helpful votes
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“The team was incredible”
September 24th, 2020

The team was incredible. I always felt I was cared. Thank you, Samantha

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Brian S.
California
1 review
0 helpful votes
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“Thank you for the quick response and for cancelling...”
February 18th, 2020

Thank you for the quick response and for cancelling the reservation. Much appreciated.

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Helen W.
California
1 review
0 helpful votes
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“Thanks for doing the right things during the pandemic”
September 24th, 2020
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Scott J.
California
1 review
0 helpful votes
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“Working hard for their clients to get their refunds”
July 20th, 2020
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Richard F.
California
1 review
0 helpful votes
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“Thank you for you kindness in your reply, it's very...”
February 28th, 2020

Thank you for you kindness in your reply, it's very nice of you.

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Christine E.
California
1 review
0 helpful votes
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“I appreciate the credit I received, which is really...”
September 27th, 2020

I appreciate the credit I received, which is really all I really wanted in the first place.

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Nicole B.
California
1 review
0 helpful votes
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“Really fast service”
March 14th, 2020

Really fast service. No games or hustles you guys are awesome great job
Thank you
John Otero

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William U.
California
1 review
0 helpful votes
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“I booked a non-refundable but thanks to Alex, I was...”
September 27th, 2020

I booked a non-refundable but thanks to Alex, I was able to receive a refund

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Laura O.
California
1 review
0 helpful votes
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“No possibility to add the voucher to your online purchase,...”
April 27th, 2020

No possibility to add the voucher to your online purchase, have to contact your team

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Stephen P.
California
1 review
0 helpful votes
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“Thank you for all your help Megan you been a great...”
September 8th, 2020

Thank you for all your help Megan you been a great help an a star thank you again

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Jason D.
California
1 review
0 helpful votes
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“Thanks to help as to sort our account mess”
December 11th, 2019

Thanks to help as to sort our account mess. Many thanks

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Dan Y.
California
1 review
0 helpful votes
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“Very pleased with the cooperation with your company”
November 8th, 2019
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Ruth E.
California
1 review
0 helpful votes
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“Top quality service: quick and cordial customer service”
January 24th, 2020
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Jim L.
California
1 review
0 helpful votes
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“I will be using your site again and I will be advising...”
December 13th, 2019

I will be using your site again and I will be advising other. Gillian

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Margaret K.
California
1 review
0 helpful votes
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“Truly appreciate your help and your professional behaviour”
September 12th, 2020
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Kathleen T.
California
1 review
0 helpful votes
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“Alex is incredible!”
June 16th, 2020

Alex is incredible! No wait! Amazing. Amazing Alex. Thanks!

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Jim C.
California
1 review
0 helpful votes
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“Due to covid we were needed to cx booking, glad that...”
August 14th, 2020

Due to covid we were needed to cx booking, glad that Tanya helped super fast

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Nick E.
California
1 review
0 helpful votes
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“Thank you so much for the quick reply, friendly service,...”
September 27th, 2020

Thank you so much for the quick reply, friendly service, and kind words.

Helpful  (0)
Thank you
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Charles K.
California
1 review
0 helpful votes
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“Always up to my expectations and sometimes better!”
September 26th, 2020
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Nustay T.

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