- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.
Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.
This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.
Customer care department is really concerned about client issues and do their best to resolve it
Nice and easy...
Great customer service
Will definitely use again after this experience
Appreciated the timely response that we had here, high level of service!
For satisfying my request but it was longer than I expected
Excellent service very prompt. Thanks so much Regards, Fin Campbell.
Thank you so much for prompt reply I'm very grateful hopefully next year will be a good one
Thanks, Nina.
Helpful to have a credit confirmed in these circumstances.
Much appreciated
Ingrid
Thank you so much for your kindness and understanding. The Winters family
I will surely use your company again since its the cheapest one:-)
I didn't expect such a quick response and it definitely put me at ease
Thank you so much for your involvement and help. Best healthy wishes
I could not imagine travel company be more sympathetic to customers than your team is
Even though it took a while to find the right answer customer service was amazingly helpful.
Thank you again for your help, it was very much appreciated.
Regards
Emma Archer
I called the hotel and got this resolved in 2 minutes yet you td me to wait a while. Bs response.
Gain trust and grow your business with customer reviews.
