For Business
Write a Review For Business For Business

  • Nustay

Nustay

Write a Review

Overview

Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.

Nustay product 0
Nustay product 0
Nustay product 0
Nustay product 0
See all photos
How would you rate Nustay?
Top Positive Review

“Alex never failed to answer every question”

Cynthia H.
9/21/20

Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Top Critical Review

“Shady Practices and a Waste of Time”

Michelle L.
9/30/19

This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.

Reviews (685)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (42)
Thumbnail of user alexalperovp
Deborah J.
California
1 review
0 helpful votes
  • Send Message
“Quickly sorted the cancellation issue and refunded”
May 17th, 2020
Helpful  (0)
Thank you
Thumbnail of user johnk2329
Bill G.
California
1 review
0 helpful votes
  • Send Message
“Company with the service like yours will bode well”
May 6th, 2020
Helpful  (0)
Thank you
Thumbnail of user jeffb1155
Brenda H.
California
1 review
0 helpful votes
  • Send Message
“Seems understanding of the current situation and helpful!”
April 18th, 2020
Helpful  (0)
Thank you
Thumbnail of user chasec60
Cynthia A.
California
1 review
0 helpful votes
  • Send Message
“Smart and flexible people in the team, thanks Helen!”
April 10th, 2020
Helpful  (0)
Thank you
Thumbnail of user josephs1386
Steve V.
California
1 review
0 helpful votes
  • Send Message
“This reply answered my question in all possible ways”
April 9th, 2020
Helpful  (0)
Thank you
Thumbnail of user su31
Donna H.
California
1 review
0 helpful votes
  • Send Message
“Received”
April 7th, 2020

Received. Thank you kindly, good sir. Have a great day.

Helpful  (0)
Thank you
Thumbnail of user fahmidc
Scott L.
California
1 review
0 helpful votes
  • Send Message
“Olivia was very friendly and helpful in lights of recent...”
March 15th, 2020

Olivia was very friendly and helpful in lights of recent circumstances

Helpful  (0)
Thank you
Thumbnail of user kaitlynm66
Chris W.
California
1 review
0 helpful votes
  • Send Message
“We had problems at the hotel and they gave us refund”
March 17th, 2020
Helpful  (0)
Thank you
Thumbnail of user kevine382
Joseph E.
California
1 review
0 helpful votes
  • Send Message
“No overcharge”
February 27th, 2020

No overcharge - paid what was promised on the website

Helpful  (0)
Thank you
Thumbnail of user robertsa6
Joseph V.
California
1 review
0 helpful votes
  • Send Message
“Prompt response and gives comprehensive information...”
February 29th, 2020

Prompt response and gives comprehensive information to resolve my enquiry. Really pleased

Helpful  (0)
Thank you
Thumbnail of user devong31
Anna O.
California
1 review
0 helpful votes
  • Send Message
“Thank you very much for your feedback.We really appreciate...”
February 21st, 2020

Thank you very much for your feedback.We really appreciate it.

Helpful  (0)
Thank you
Thumbnail of user martinac38
Steve R.
California
1 review
0 helpful votes
  • Send Message
“Thank you so much!”
February 17th, 2020

Thank you so much! We will arrive maybe at 19.00 pm.

Helpful  (0)
Thank you
Thumbnail of user yessabela
Dan M.
California
1 review
0 helpful votes
  • Send Message
“Comprehensive responses and all attention towards me...”
January 30th, 2020

Comprehensive responses and all attention towards me as the client I got...

Helpful  (0)
Thank you
Thumbnail of user josea673
Angela H.
California
1 review
0 helpful votes
  • Send Message
“The site is really easy to use”
January 18th, 2020

The site is really easy to use. Save a lot of time.

Helpful  (0)
Thank you
Thumbnail of user zabihullahn
James P.
California
1 review
0 helpful votes
  • Send Message
“I needed to cancel my non-refundable booking, and you...”
January 7th, 2020

I needed to cancel my non-refundable booking, and you were there for me

Helpful  (0)
Thank you
Thumbnail of user kerrys191
Chris Y.
California
1 review
0 helpful votes
  • Send Message
“Many thanks for your help, it would appear that the...”
December 22nd, 2019

Many thanks for your help, it would appear that the issue has been rectified.
Regards Kerry

Helpful  (0)
Thank you
Thumbnail of user sharonc962
Thomas A.
California
1 review
0 helpful votes
  • Send Message
“Thank you for a quick confirmation with the hotel...”
December 15th, 2019

Thank you for a quick confirmation with the hotel.

Helpful  (0)
Thank you
Thumbnail of user mohamede126
Mark A.
California
1 review
0 helpful votes
  • Send Message
“They helped me to book 3 rooms via email, such a kind...”
December 10th, 2019

They helped me to book 3 rooms via email, such a kind and quality service

Helpful  (0)
Thank you
Thumbnail of user chideraj
Tom W.
California
1 review
0 helpful votes
  • Send Message
“Was waiting for the refund but it came, good to know...”
December 6th, 2019

Was waiting for the refund but it came, good to know thanks

Helpful  (0)
Thank you
Thumbnail of user ericah198
Jennifer P.
California
1 review
0 helpful votes
  • Send Message
“Jokes aside you're trying really hard to make me happy...”
November 19th, 2019

Jokes aside you're trying really hard to make me happy and you did it!

Helpful  (0)
Thank you
Thumbnail of user danye7
Brian A.
California
1 review
0 helpful votes
  • Send Message
“Must-have company for frequent travelers”
November 5th, 2019

Must-have company for frequent travelers. Keep growing!

Helpful  (0)
Thank you
Thumbnail of user juliaa200
Anna H.
California
1 review
0 helpful votes
  • Send Message
“I found very good prices with you and optimistic support...”
October 27th, 2019

I found very good prices with you and optimistic support team

Helpful  (0)
Thank you
Thumbnail of user ianr201
Maria W.
California
1 review
0 helpful votes
  • Send Message
“Thank you!”
November 1st, 2019

Thank you! I will recommend your service to all me relatives and friends.

Helpful  (0)
Thank you
Thumbnail of user jimh806
Frank Y.
California
1 review
0 helpful votes
  • Send Message
“Responded to my questions in straight way as nobody...”
October 12th, 2019

Responded to my questions in straight way as nobody needs general stuff

Helpful  (0)
Thank you
Thumbnail of user kmcleanc
Jack R.
California
1 review
0 helpful votes
  • Send Message
“It was amazing!”
October 8th, 2019

It was amazing! I will book with you in the future 100%!

Helpful  (0)
Thank you
101 reviews are not recommended

Sitejabber for Business

Gain trust and grow your business with customer reviews.

Claim your free account Gain trust and grow your business with customer reviews

From the business

Company Representative

Thumbnail of user iulianam
Nustay T.

How do I know I can trust these reviews about Nustay?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
To learn more about reviews and trust on sitejabber.com, visit our FAQ and about us
Have a question about Nustay?