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Nustay

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Overview

Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.

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How would you rate Nustay?
Top Positive Review

“Alex never failed to answer every question”

Cynthia H.
9/21/20

Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Top Critical Review

“Shady Practices and a Waste of Time”

Michelle L.
9/30/19

This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.

Reviews (685)

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customer service (42)
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Jessica V.
California
1 review
0 helpful votes
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“Great response and superb customer care service”
September 22nd, 2020

Great response and superb customer care service. Much appreciated. Keep up the good works

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Jeff G.
California
1 review
0 helpful votes
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“It does give me confidence that my problem can be...”
September 10th, 2020

It does give me confidence that my problem can be solved.

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Charles N.
California
1 review
0 helpful votes
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“It took a long time but i am very happy with the result”
September 4th, 2020
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Susan P.
California
1 review
0 helpful votes
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“Thank you very much I do appreciate your help in this...”
September 1st, 2020

Thank you very much I do appreciate your help in this matter

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Thomas B.
California
1 review
0 helpful votes
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“Thanks for reply”
August 7th, 2020

Thanks for reply. Hopefully I hear the good news soon.

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Brenda Q.
California
1 review
0 helpful votes
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“I want to have one more room and breakfast incl into...”
August 7th, 2020

I want to have one more room and breakfast incl into both, we are arriving in a few hours.

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Laura G.
California
1 review
0 helpful votes
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“Very informative and was able to get us the best deal!”
August 4th, 2020
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Stephen N.
California
1 review
0 helpful votes
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“Perfect explanation and also a mail with the confirmation...”
July 28th, 2020

Perfect explanation and also a mail with the confirmation I was looking for

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Adam P.
California
1 review
0 helpful votes
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“Thank you so much for your confirmation, really appreciate...”
July 18th, 2020

Thank you so much for your confirmation, really appreciate it.

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Robert K.
California
1 review
0 helpful votes
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“Very pleased with the timely and informative response”
July 17th, 2020
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Jennifer Y.
California
1 review
0 helpful votes
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“Very grateful for the care with which we've been treated”
July 17th, 2020
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Virginia K.
California
1 review
0 helpful votes
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“Thanks for helping me Nadia”
July 12th, 2020

Thanks for helping me Nadia. I was so flustered from driving

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Ruth R.
California
1 review
0 helpful votes
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“Thank you so much!”
June 16th, 2020

Thank you so much! This is really nice. I can't believe we got the extra room

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Nancy Q.
California
1 review
0 helpful votes
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“Very happy with your excellent service full of care...”
June 10th, 2020

Very happy with your excellent service full of care and concern.

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Helen O.
California
1 review
0 helpful votes
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“Completely satisfied how I was supported with my concerns”
June 7th, 2020
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Sarah K.
California
1 review
0 helpful votes
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“Thank you so much for your help, have an amazing day”
May 25th, 2020
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Scott G.
California
1 review
0 helpful votes
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“A positive response, almost by return, is the best...”
May 22nd, 2020

A positive response, almost by return, is the best anyone could ask for.

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Shirley B.
California
1 review
0 helpful votes
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“Ariana, my agent, has been outstanding to work with”
April 24th, 2020
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Brian L.
California
1 review
0 helpful votes
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“Your agents were professional and courteous at all...”
April 18th, 2020

Your agents were professional and courteous at all times.

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Paul V.
California
1 review
0 helpful votes
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“I just wanted to take back the Money or part of it...”
April 14th, 2020

I just wanted to take back the Money or part of it and you offered much better solution

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Ben D.
California
1 review
0 helpful votes
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“So far the best travel ban situation handling I've...”
April 16th, 2020

So far the best travel ban situation handling I've faced.

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Rebecca F.
California
1 review
0 helpful votes
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“Answered my query perfectly”
March 28th, 2020

Answered my query perfectly - superb customer service

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Thomas S.
California
1 review
0 helpful votes
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“This was an enforced situation of booking cancellation...”
March 17th, 2020

This was an enforced situation of booking cancellation and Helen worked brilliantly!

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Melissa Y.
California
1 review
0 helpful votes
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“Nice to find new companies with high level of customer...”
February 9th, 2020

Nice to find new companies with high level of customer orientation and competitive prices

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Diane M.
California
1 review
0 helpful votes
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“Professional company”
February 17th, 2020

Professional company. Relocation was better than my original leisure

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Nustay T.

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