NustayReviews 685
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Nustay Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Top quality service: quick and cordial customer service
Thank you for the correction of my mistake, all is fine now
A very swift response on a Saturday night, thank you Alex!
Easy to access and process rapidly to reserve my room
Special thanks to Megan who was extremely helpful and paid close attention to all our needs.
Easy communication and quick reply. Thanks for your help Megan
The site is really easy to use. Save a lot of time.
Thank you Alex for booking another hotel for my daughter as Extended Stay America Phoenix was completely booked when girls arrived. Very unprofessional fro the hotel side, happy that you handled everything quickly and hassle-free
Appalling service by a scamming company. I'll buy again when you show low prices to prove it. I will then make a formal complaint to trading standards
Just send the remaining amount you owe in a cheque...
Cannot believe how swiftly I received a reply to my email, which was most impressive. My concern has now been alleviated. Thank you.
Thank you so much for your quick response and the extra service. Very much appreciated!
Booked in London and compared to my previous provider (expedia.com) this is miles better
I want what I paid for. You should honor the advertised price of the hotel.
Dana, thanks for the quick response and the explanation of the rates. Have a wonderful day.
Bon service pour trouver le meilleur prix pour des hotels
I needed to cancel my non-refundable booking, and you were there for me
Alex called me back in a few minutes after my email I could not check-in and he resolved problem via phone call, surprised by the service!
Hi thank you for your help it's much appreciated
Many thanks
Mark
The reply provided an answer my concerns. Even though I am not happy with the outcome, the response was good :(
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members