Olivia was very friendly and helpful in lights of recent circumstances
Prompt response and gives comprehensive information to resolve my enquiry. Really pleased
Thank you very much for your feedback.We really appreciate it.
No overcharge - paid what was promised on the website
Thank you so much! We will arrive maybe at 19.00 pm.
Comprehensive responses and all attention towards me as the client I got...
The site is really easy to use. Save a lot of time.
I needed to cancel my non-refundable booking, and you were there for me
Many thanks for your help, it would appear that the issue has been rectified.
Regards Kerry
Thank you for a quick confirmation with the hotel.
They helped me to book 3 rooms via email, such a kind and quality service
Was waiting for the refund but it came, good to know thanks
Jokes aside you're trying really hard to make me happy and you did it!
Must-have company for frequent travelers. Keep growing!
Thank you! I will recommend your service to all me relatives and friends.
I found very good prices with you and optimistic support team
Responded to my questions in straight way as nobody needs general stuff
It was amazing! I will book with you in the future 100%!
My service rep Dana could not have been more helpful.
Thanks for the immediate response... looking forward to enjoying our experience...
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews