NustayReviews 685

Wat een slechte service. Ik moet dus meer bij betalen omdat jullie niet up to date zijn.

While trying to make a reservation, I received a notice that the hotel was no longer available then when I made a reservation I received an Email that the Hotel would not honor the rate please call you at *******093 and when It was answered I was told (by a recording) to just email you. I certainly would rank your service as deplorable.

Booking got rejected by my card but Alex Turner offered me a payment link via email! Such a good job!

Because it took an hour for me to realize i booked a wrong hotel and was so afraid i won't be able to cancele it, but you did it for me somehow

Really great experience here after being with Booking.com previously and had the worst experience ever.

Amazing customer service x Mary was very helpful with sorting my booking

I thought you charged me twice for one booking, thanks for clarifying my mistake and fixing it.

You should try to book with Nustay, I was glad to decide make a booking there, absolutely satisfied.

No issues so far with bookings, this goes together with the good service.

Made a last minute booking and was not sure if it is confirmed. Ivana answered super fast and reconfirmed the booking with the hotel. Would recommend

Ariana and a few others team members which don't come to mind right now but have definitely put a smile on my face. Xoxo Damian

Customer service and care every time is always exceptional.

Thank you very much for the information. That is What i thougt but i just wanted to be sure

I was searching for the hotel and found a good offer online, when thinking about the offer price changed. So I contacted customer service and they gave me the initial price! Wow! Appreciate

Thank you so much! I was very concerned. I appreciate your assistance. Have a wonderful weekend!

I couldn't find the confirmation email that had been sent for my booking so I emailed to ask for advice, I received a reply within 2 minutes of my email being sent and the customer service was great; I wasn't messed about or questioned, they sent me the confirmation again without a fuss. Definitely recommend, thank you.

Many thanks for your help, it would appear that the issue has been rectified.
Regards Kerry

For 24 hours you made me wait for room confirmation number

I need similar accommodation for a similar price just as close to Flinders Street Station.
If you could assist in finding me accommodation that would be good

It is not acceptable that I'm told that the rate is no longer available, just after receiving a first e-mail mentioning there was no issue.
This was my first try with Nustay... and my last one.
Other plateforms do not have such problems.