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Nustay
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Nustay

nustay.com
Scott L.
California
1 review
0 helpful votes
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Olivia was very friendly and helpful in lights of recent circumstances

Date of experience: October 2, 2020
Joseph V.
California
1 review
0 helpful votes
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Prompt response and gives comprehensive information to resolve my enquiry. Really pleased

Date of experience: October 2, 2020
Anna O.
California
1 review
0 helpful votes
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Thank you very much for your feedback.We really appreciate it.

Date of experience: October 2, 2020
Joseph E.
California
1 review
0 helpful votes
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No overcharge
February 27, 2020

No overcharge - paid what was promised on the website

Date of experience: October 2, 2020
Steve R.
California
1 review
0 helpful votes
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Thank you so much!
February 17, 2020

Thank you so much! We will arrive maybe at 19.00 pm.

Date of experience: October 2, 2020
Dan M.
California
1 review
0 helpful votes
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Comprehensive responses and all attention towards me as the client I got...

Date of experience: October 2, 2020
Angela H.
California
1 review
0 helpful votes
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The site is really easy to use. Save a lot of time.

Date of experience: October 2, 2020
James P.
California
1 review
0 helpful votes
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I needed to cancel my non-refundable booking, and you were there for me

Date of experience: October 2, 2020
Chris Y.
California
1 review
0 helpful votes
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Many thanks for your help, it would appear that the issue has been rectified.
Regards Kerry

Date of experience: October 2, 2020
Thomas A.
California
1 review
0 helpful votes
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Thank you for a quick confirmation with the hotel.

Date of experience: October 2, 2020
Mark A.
California
1 review
0 helpful votes
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They helped me to book 3 rooms via email, such a kind and quality service

Date of experience: October 2, 2020
Tom W.
California
1 review
0 helpful votes
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Was waiting for the refund but it came, good to know thanks

Date of experience: October 2, 2020
Jennifer P.
California
1 review
0 helpful votes
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Jokes aside you're trying really hard to make me happy and you did it!

Date of experience: October 2, 2020
Brian A.
California
1 review
0 helpful votes
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Must-have company for frequent travelers. Keep growing!

Date of experience: October 2, 2020
Maria W.
California
1 review
0 helpful votes
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Thank you!
November 1, 2019

Thank you! I will recommend your service to all me relatives and friends.

Date of experience: October 2, 2020
Anna H.
California
1 review
0 helpful votes
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I found very good prices with you and optimistic support team

Date of experience: October 2, 2020
Frank Y.
California
1 review
0 helpful votes
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Responded to my questions in straight way as nobody needs general stuff

Date of experience: October 2, 2020
Jack R.
California
1 review
0 helpful votes
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It was amazing!
October 8, 2019

It was amazing! I will book with you in the future 100%!

Date of experience: October 2, 2020
Stephanie G.
California
1 review
0 helpful votes
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My service rep Dana could not have been more helpful.

Date of experience: October 2, 2020
Jessica I.
California
1 review
0 helpful votes
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Thanks for the immediate response... looking forward to enjoying our experience...

Date of experience: October 2, 2020

Overview

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews