Nustay

She was amazing. She went above and beyond, looking to see how I could solve an urgent problem with the best solution. It was a happy ending and I am confident it was due to her diligence and attention to the matter. THANK YOU, you saved my family and I, we are forever grateful to you.

Very pleased that Nustay has responded. I didn't see the email earlier, and as we are the day before my booking I wish they had called me.
I asked the operator who assisted me earlier at Ogoda to request a call back. As long as we can resolve this I will be delighted

Not 5+ service as there is no way of speaking to a live agent when I have time. But as your specialist called me back as I requested on the email and they were professionals in terms of telephone etiquette and awarenevess of their product and dixed the problem, 5 star is a considered review of the assistance I got

The support, the response time, the clear well articulated comunication have all been great. As someone new to your service i would have liked to be able to have actually spoken to someone on the phone. This was a very good first experience and the representative that i was comunicating with did A wonderful job.
Thank you,
Mr. Shannon Mason

I couldn't find the confirmation email that had been sent for my booking so I emailed to ask for advice, I received a reply within 2 minutes of my email being sent and the customer service was great; I wasn't messed about or questioned, they sent me the confirmation again without a fuss. Definitely recommend, thank you.

Due to the coronavirus pandemic, all the ski resorts were closing. So I tried to cancel our hotel booking with nustay.com. However, they did not give any money or even credit back for cancelling the booking. On the other hand, hotels.com gave a full refund for a nonrefundable rate during the same trip.

It is not acceptable that I'm told that the rate is no longer available, just after receiving a first e-mail mentioning there was no issue.
This was my first try with Nustay... and my last one.
Other plateforms do not have such problems.

They were very helpful from the beginning. I would recommend every one to book with them. They responded very quickly to our emails and they were very efficient. Thanks Nutsay it was a pleasure booking with you.

Our event in New York City was canceled due to the Corona Virus and I reached out to Nustay eight days before the event and the cut off was 12 hours previous and they refused to give any credit or refund any money!
Do not go through a third-party go directly to a hotel to book!
If we went right to the hotel we could've cancel 24 hours before not nine days!
Terrible business do not use!

Mary turned me around from bein g avery disgruntled, unsatisfied customer to a happy customer if all goes well tomorrow when I get to the hotel.

I do think you should be more competitive, though, with not having a NO REFUND policy to make customers feel more at ease dealing with a relatively new business. That negative element may prevent me from dealing with you in the future despite good employees like Mary.

Thank you, I have had a mare with previous cacelkations, you have made this so easy. So many of us have said would only book package in the future. I'm only going to book. Nutsay. Fantastic response and service.

I wrote a negative review on 20th March as Nustay had refused to change of date on our stay in Rome for June, Since then Tatiana got in touch with me and after explaining everything to her, she managed to change dates of our stay for next year. Nustay also absolved all extra costs. So a big thank you to Tatiana.

To the everyone affected by the Nustay´s bait and switch unfair commercial practices (me included), you can file a small claim form
And be liable for up to a EUR 5000 compensation by filling out Regulation No. 861/2007 form on the european court website. This is what I an gonna do, as such decieving practices are unacceptable.

Greatings to Alex, he was efficient, friendly and responsive both to my original booking and then on my request for cancellation of my hotel booking due to my event being cancelled because of the Corona virus.

Alex from Nustay is an amazing help. He is extremely polite and goes above and beyond to meet expectations and make customers happy. He is a very very professional and polite person. A pleasure thank you Alex.

When booking lodging for a trip to El Paso, Texas I mistakenly used Nustay!
I requested (and paid for) a King size bed in a NON SMOKING room. Upon arrival and check in we were informed the room was a "smoking" room and had 2 dbl beds. To add to the problem, the clerk advised us they had no other room available. Bad experience. Never use this company again.

The government have issued travel bans for all but essential travel due to coronavirus, so we couldn't make it to our booked hotel and Nustay won't issue a refund. Nustay Hotels have zero compassion, humanity or ethics and hide behind thier policies to hold on to our money and not issue a refund in the face of a national disaster. Disgusting! Avoid like the plague!

Really enjoyed how easy your service was to use.
I have contacted your emergencies and info lines by email because my flight into Airlie Beach Whitsundays Australia was cancelled and I will not be arriving until tomorrow the 17th of January
John / Reservation # *******

AVOID AT ALL COSTS

Please take note of recent reviews - this company tries to dodge refunds at every opportunity. Hotel booked through Nustay - Coronavirus meant the hotel was closed. Contacted Nustay who said that no refund would be forthcoming. Contacted the hotel who replied that no one would be charged (including Nustay). Forwarded their email to Nustay with proof of cancelled flights - was told refund would be processed. A month passed - no refund - contacted Nustay again who replied that refund would be in my bank account 7-14 days. Still no refund so emailed Nustay again and was offered a voucher instead as a refund would now take at least 90 days!

This company should be avoided - every email from Nustay is from a different person, and they seem to be doing all they can to string customers along to avoid refunds. Will never use Nustay again.

No this I'd your guys Websites FAULT! Because I tried booking and it didn't say one way or another if it went thru so because of the price I tried again... now you guys booked 2 rooms when I only needed 1... and the hotel is empty so it's not as if the rooms are in high demand either... please IMMEDIATELY regund one of the bookings... Anita Ahrens

I've booked a hotel room with Nustay; but the city where the hotel is, is on lockdown, so I can't utilize my booking. Despite the advance notice to Nustay, and explaining to them the circumstance, they won't refund my payment. You hear nothing from them but pushbacks and no's. I'll never book with Nustay again!

While trying to make a reservation, I received a notice that the hotel was no longer available then when I made a reservation I received an Email that the Hotel would not honor the rate please call you at *******093 and when It was answered I was told (by a recording) to just email you. I certainly would rank your service as deplorable.

Anna Keith, Thank you for the quick reply. I looking forward to hear from you soon. As this unknown situation really bother me and my heart can't stop pumping fast and worry about it. Thanks again.