Nustay

I still have yet to receives follow up from your company in reference to a unpleasant and breach of my rights during my stay at one of your affiliated hotel.

My boyfriend booked a hotel in NY on 29th April but could not make it due to COVID-19. We contacted a month before that to check if we could cancel it and you offered free cancellation for COVID-19. Now just waiting for the refund...

If I could I'd put Zero. I've wirked in the travel industry for years so know pretty every example of dynamic pricing. However, I believe this company is using this as an excuse to "bait and switch" (Legal Definition of bait and switch.: a fraudulent or deceptive sales practice in which a purchaser is attracted by advertisement of a low-priced item but then is encouraged to purchase a higher-priced one.)

When I clicked to book the room on the search it came up again £93 for 2 nights room only. When I clicked for the second time on the button to "book cheapest room" it then came up with a 3rd page still showing £93 with a button "book and pay". On clicking on that button to the 4th page it then said "oh no the price has changed a bit" at 147, an increase of 54%, with the message "we always guarantee the lowest price". This to me indicated that dynamic pricing is changing but guaranteeing the lowest price at that time of booking. No where on that page did it mention something had to be "claimed back" or link to the terms and conditions. Stating "guarantee lowest price" is not the same as having a price guarantee and I think the booking page is misleading as it offered the price of £93 3 times before telling me it had gone up to 147 when I went to pay whilst telling me it always guarantee the lowest price with no reference to the very specific criteria. I searched again and got the booking for £118 inc breakfast! Avoid this company I complained about bad practice and just got further BS.

Thank you Camilla Lane for your great Customer Service. I will have no hesitation in recommending Nustay to my family and friends, and will be a regular customer myself from now on too!

Thank you for accepting our request to move the booking to the new dates. We didn't expect to cover any price difference but yet your offer was the most competitive comparing to others

Just booked my third booking using the Nustay for next year because of the things around. Exceptional customer service. I wouldn't book anywhere else. You wouldn't be disappointed.

Hopefully you will be able to comply with my request, as I have already spoken to Hilton London Gatwick Airport who, under the circumstances, would be willing to cancel the booking, but have said that the cancellation and refund would have to be made through yourselves.

Alex is extremely professional, calm, clear. He is a pleasure to work with, especially on the hardest customer service matters, where he is most effective.

I did go right in and tried to change the date of the reservation with the hotel directly and they directed me to you. Thanks for solving this despite the policy

The price showed on Google and Nustay changed at the very end of booking because "it wasn't available any more".
When I retried on Nustay, the original lower price was showed again (!) but again automaticly raised at the very end of the booking.
They blame it on the partner hotel but I think you shouldn't offer prices twice you know you don't have.

I was searching for the hotel and found a good offer online, when thinking about the offer price changed. So I contacted customer service and they gave me the initial price! Wow! Appreciate

Well, the service is above average as I cannot upgrade the room on my own and have to email you on that. However, I have to admit that the team reacted promptly and helped within a few hours.

I am glad that she believe me when i said this was not my fault and I deserved to get my money back. Thank you so much h for listening to your customer and I will use your site again rnext trip.

This site is a SCAM. They take payment from your card (a "pre-authorisation", but it comes off your balance and if it's cancelled will take 14 days to return to your balance) BEFORE confirming that a room is available at the hotel for that price. THEN they say that they can book a room for a HIGHER price at the same hotel but if they are sold out they can book at another hotel for you, again at a HIGHER price. Unethical business practice and incredibly misleading.

With all do respect, I felt that the price listed should be the price charged. Contacted Mary and she verified the price guarantee. 5 star to her services and 3 stars go to the company

Thank you so much. It was so hard to loose this cruise at this time. We will definitely be going whenever we will be allowed to do so safely. I really appreciate your support

Because the price i am quoted changes when i go to pay. That was so unpleasant but the increase was 10 euros. Not much on 250 booking but better not to have that surprise

Very friendly and helpful. Great job. Thanks again for your help, sorry he had trouble with his printer.

Thanks so much for your help, hope hotel is as helpful and good as Helen Gray.

Thank you so much for the voucher, and your quick response, thank you for your consideration due to the unforeseen circumstances. I look forward to staying with you in the future once it is safe :)

Very helpful and didn't keep me waiting for ages for email to sort my refund although they gave me a voucher but I'm sure I can use this anytime and anywhere this summer and next summer..

She was very informative and answered all my questions fully, was very patient even thin I emailed multiple times and was pleasant every time I spoke with her

I was disappointed about slow action of your booking system. It never happens on Raknten travel which I use mainly.
I hope your system will be correct in the near future.

Not acceptable to blaim your system or Melias system in this case, and then replying to my last email for hours after refunding me. Not more that 3 star review