Nustay

I had to book a triple room with a double bed and a single bed for a child but booked a smaller room. Fortunately the receptionist managed to grant us a triple room with 2 beds 3 places

Booked a room on the site and was contacted shortly after that they were unable to confirm the reservation at the original price but could confirm it for a HIGHER rate if paid ASAP. Do not trust this company. My guess is they place arbitrary prices on their site to get you hooked onto a room, charge it, and then tell you that a real booking will cost X more. The total comes out to the same price if not higher as other sites offer, they just bait and switch you at Nustay. AVOID AVOID AVOID.

Took my money and never honoured the booking and still holding the money. Stick to the tried and trusted online booking sites. These people ain't professional

Let them knowji need this because i m doubled booked for 24 and 25.at their hotel. They have nothing to loose in puting my stay from nustay at the back of my stay do to my assistant error.

Helen, thanks for guiding me on that last minute booking issue. The fact of price change is not the most pleasant of course, but the level of service offered by Helen rectrified that inconvenience.

My stay at Nustay was exceptional. The staff was friendly and accommodating, the room was clean and comfortable, and the amenities exceeded my expectations. I can't wait to return.

They cheated with me by charging me in EUR. I selected CAD but still they charged me high amount. I called them but no help. Stay away from this website

Thank you so much for the speedy reply and the suggestion to check other folders for my payment confirmation and the check in voucher. Will definitely be using Nustay again

I'm a senior citizen almost 69 Years, it was important for me to get the booking canceled without any penalties. Thank you for the brought efforts to achive that for, e

My account got locked and the refunded money got refunded back to Nustsy's account but you sent it to my new account with no delay. Thankyou for helping me.

Thank you so very much. This is the first time I have used NUSTAY and it definitely will not be the last.
Your quick response made me a believer in NUSTAY.
Thank you again.

THe Covid messed up the plans for the entire year. Loosing the job was coming from nowhere. Ms. Mery helped with the refund, that was the best news I could expect.

My first interaction with Nustay, I am impressed with the quick response, but a little confused, I chose a hotel, and the moment I clicked to book a room in Tulip Hotel Apartments, the price changed upwards?
Have always made my bookings through Agoda and Booking.com, and this time I saw better deals on Nustay but the price jumped back at par with others.
I am looking for a hotel apartment from the 23rd to the 29th, can you suggest one for upto 200 AED/night in Barsha or Silicon please, Thank You

Avoid this company like the plague! Terrible! Hotel canceled due to coronavirus. I contact Nustay who said that I would be refunded in 90 days. 6 months later I'm still waiting. SHADY SHADY BUSINESS!

3 bookings with you and all went smooth in terms of amendment and service delivery. Returned customer is the best feedback I am guessing

If you have a problem related to your booking just send them an email it will be taken care of. For me it was highly convenient

Scam artists. Purposefully lie about prices to get a click to their website then change them at the last minute. Won't be around much longer.

Megan was by far one of the most helpful customer service providers that I've had to pleasure of talking too and always responds immediately.

Thank you so much for going above and beyond with your service. I really appreciate it, especially during the hectic holiday season. You are awesome!

Thanks for the issued credit, not sure what would have been the hotel policy if I booked with them directly.
You are really a fair agency!

The hotel clearly stated their cancellation policy on their site but didn't have a word about bookings like mine. Thanks God you refunded!

Website states to contact customer service via email for room amendment as I was told it can't ever be done on the website.

Tina, thanks for helping me out with the booking. You were very helpful and this is in providing best deals to the customer.