• Nustay

Nustay

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Overview

Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.

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Top Positive Review

“Alex never failed to answer every question”

Cynthia H.
9/21/20

Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Top Critical Review

“Shady Practices and a Waste of Time”

Michelle L.
9/30/19

This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.

Reviews (685)

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customer service (42)
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Dorothy C.
California
1 review
0 helpful votes
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September 3rd, 2020

Ьy agent Anna was out of the office, so i was contacted by Dana they both work together or help one another

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Melissa B.
California
1 review
0 helpful votes
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March 13th, 2020

I am very pleased with your online and offline service. Recently used your website to book seven different properties on my vacation

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Eric U.
California
1 review
0 helpful votes
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July 18th, 2020

I am absolutely rigid with fear of this corona virus situation. Thank you for giving a hand in this difficult time, extraordinary.

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William G.
California
1 review
0 helpful votes
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February 17th, 2020

Everything went well and had a lovely stay with breakfast. Was really apprehensive about booking with yourselves to be honest. Many thanks

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Tom C.
California
1 review
0 helpful votes
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December 6th, 2019

They provided me with great customer service. Any questions I have the staff is very dedicated, hardworking friendly devoted to customer needs.

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Sam N.
California
1 review
0 helpful votes
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September 19th, 2020

Instant reply which allows me to know that you have received my request.
I hope that everything else will progress as smoothly.

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Frank H.
California
1 review
0 helpful votes
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November 18th, 2019

I used many platforms for my business trips, but your offer was the most loyal this time. CS was effective as well.

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Thomas C.
California
1 review
0 helpful votes
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May 6th, 2020

We do appreciate your help in this matter though and when the time is right we will be back in touch as it was a birthday surprise for my wife!

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India
6 reviews
1 helpful vote
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July 26th, 2021

A very good and resourceful website to search, plan, book hotels for the travel with affordable and cheapest available room.

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Kathleen J.
California
1 review
0 helpful votes
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September 9th, 2020

Because did not get confirmation and had to make a new reservation
Now I need to cancel the first one

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David I.
California
1 review
0 helpful votes
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March 26th, 2020

I really appreciate the fast responses and the clarity of these. Let's just hope that my case will be resolved.

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George C.
California
1 review
0 helpful votes
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April 23rd, 2020

Great customer service. Thank you so much for helping me with my refund. I definitely will book through you again.

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Susan Y.
California
1 review
0 helpful votes
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March 27th, 2020

Thanks for informing us on the hotel operation suspension and offering the credit. This speaks volumes regarding your customer care.

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Dorothy K.
California
1 review
0 helpful votes
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January 5th, 2020

Booking got rejected by my card but Alex Turner offered me a payment link via email! Such a good job!

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Cynthia M.
California
1 review
0 helpful votes
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June 11th, 2020

I could not get through the high volume of calls so I sent an email to the emergency address and got a response within minutes, thank you Nina

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Amanda J.
California
1 review
0 helpful votes
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March 20th, 2020

Thank you - I did look in my junk mail and found the confirmation sent last night at 7:35- I appreciate you getting back to me so quickly

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Adam H.
California
1 review
0 helpful votes
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July 29th, 2020

I was advised that it would take a while to speak to the hotel I booked through your site but you fixed everything within 24 hours. Amazing!

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Deborah N.
California
1 review
0 helpful votes
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June 15th, 2020

You were extremely happy to your customers. This was my first and not the last booking in your company

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Andrew V.
California
1 review
0 helpful votes
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March 25th, 2020

Thank you for your assistance Helen. I have looking to find better solutions and you provided the best one!

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Tom J.
California
1 review
0 helpful votes
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September 25th, 2020

Keep use this company for my hotels and travel arrangements. Whole team was super helpful and kind to me.

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Ruth D.
California
1 review
0 helpful votes
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July 13th, 2020

Thank you very much for your positive and kind response. Best regards and also lots of good health. Rico

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Melissa V.
California
1 review
0 helpful votes
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April 21st, 2020

It's was great to know the assurance. Doesn't matter the long days of refund. That's understandable given our situation.

Thumbnail of user lisam1397
Australia
1 review
1 helpful vote
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December 22nd, 2019

It's true that prints changes when you click on book. Price suddenly increases! Too good to be true! Scam!

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Bob I.
California
1 review
0 helpful votes
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July 20th, 2020

This was quite a surprise -- it's just as well I received the e-mail message before arriving at the hotel!

Thumbnail of user troyr61
Canada
1 review
3 helpful votes
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December 13th, 2019

Bait you with a price way lower than anyone else, then they jack up the price as soon you enter your credit card number... dirt bags!

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