Nustay

Dear Ariana, thank you for such a prompt and kind response! I'm giving you 10 out of 10 stars for your service (great in other words)!

Nustay wouldn't give us a refund during the Corona Virus situation. Very bad customer service taking advantage of individuals during this time.

I had a problem with the hotel's respresentative at the hotel, but Nustay solved it for me. Once again thank u Anna.

I was given an option on how to make extra payment to redeem the voucher. So question was answered. Thank you

Ivana I don't know if I responded to this but thank you very much appreciate your understanding in this matter!
Theresa

Very quick and efficient service with a satisfactory outcome. I would recommend this website in the basis of the service received.

The reply provided an answer my concerns. Even though I am not happy with the outcome, the response was good :(

Really shouldn't take my money befpre you can confirm my hotel booking 1st. Good that I had the room finally

Not excellent because of the reply speed. I wish you could have a well developed bot so I could find the answers on my own

Thank you for your quick response and your assistance. I look forward to using your website in the future. Judith

My payment didnt go through because your site was blocking the payment. BUT yet your team offered me an alternative way to pay

Thank you very much for your help in this matter. I hope to see you soon when normality returns! Once again thank you. Andy.

I will recommend your company in the further! Wish a good luck to your business in passing this period.

The service I received was fast and expedient. Anna was very knowledgeable and made me comfortable making my reservation.

Used the voucher for a new reservation and the price you offered was amazing for this spectacular retreat!

I appreciate that Nina understood my situation - my health problems and my old age prevented me from traveling.

I was provided with all updates on my request and this was exactly what I wanted at this period full of uncertainty

Limited with the emailing support only but that was okay as long as your Customer Experience team helped with the dates amendment.

90 business days to repay me is unreasonable. Please try to prioritize my request to refund me by the end of Aug.

I was waiting for your partner's response for a week but happy that my issue was finally resolved. I will be using your service again.

Ivana, I thank you for resolving this unfortunate situation.
Bottom line you did the right thing, thank you so much in light of the circumstances.

Tina keeping same rate. Just moving my 2 days. To 27.28 feb i depart to airport 29. Feb. I need shuttle to and from hotel.

Work with me very well in such a short notice. Gave me a few options for hotels when it's a holiday weekend and very busy. I'm very please.