Nustay

That was a group booking for my fellows, it was a relief to get your asistance with free cancellation despite the policy.

Alex worked really hard to help me and give me great service. I will definitely be returning to Nustay for future business.

We have used a lot of agencies around the world and this was some of the best service I have experienced.

Your way of handling the problem is the epitome of customer oriented company. I would hug you if I can, Helen!

Kind and attentive support of Ariana when we had to request the cancellation because of the Government

Made the booking on wrong dates and wrong destination. Can't thank you enough for dealing with the hotel on this matter and refunding us!

I just need a receipt so I would think it is a quick response. However, I didn't get the receipt and no response when I try to call.

After speaking with their agents you have a feeling that this company acts in the way they want to be treated as well.

Mr. Alex Fitch provided me great customer services he is awesome. Thanks again for all his assistance.

Excellent support from the customer services team, much appreciated. Thanks in particular go to Mary Shelby.

Having wasted customer support by my own stupidity I am very grateful for the polite and kindly response received

I was apprehensive using Murray, but customer service great and did right by me will use again. People should uses them very good.

Some excellent customer service.
I didn't expect a reply so quickly and my query has been fully answered. Superb.

Alex called me back in a few minutes after my email I could not check-in and he resolved problem via phone call, surprised by the service!

I could not reach your hotline on the phone but you've effectively helped me with getting my money back anyway, thanks a lot!

Euros on the account are better than voucher but it's not bad either if you had a booking with non-cancellable policy

They made a booking for me flawlessly. The guides and accommodation that was recommended is excellent. I would recommend then to anyone.

Not my fault. Hopefully this could have been worked out. This was our dream trip for our 10th anniversary.

Thank you.

I had some questions in regards to the cancellation of the reservation and Ms. Kornet was really glad to answer us.

Youve been very polite and uderstanding. Infact everyone that i communicated with from yiur offices has been extremely helpful.

Yes she repled back in 3 to 4 seconds after i sent email very very good service! U need to give her a raise and keep her if u dont promoted her!

Alex Fitch Customer Service Specialist, replied to my request extremely quickly, was super efficient and clear, polite and just great.

I needed to cancel the booking due to Covid and thankfully Dana was able to sort this out efficiently