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Nustay

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Overview

Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.

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How would you rate Nustay?
Top Positive Review

“Alex never failed to answer every question”

Cynthia H.
9/21/20

Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Top Critical Review

“Shady Practices and a Waste of Time”

Michelle L.
9/30/19

This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.

Reviews (685)

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customer service (42)
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Sandra C.
California
1 review
0 helpful votes
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“All I wanted was a refund, thanks for not making a...”
January 22nd, 2020

All I wanted was a refund, thanks for not making a trouble

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Karen R.
California
1 review
0 helpful votes
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“Initially I was very confused, but thanks to Mary all...”
October 7th, 2019

Initially I was very confused, but thanks to Mary all was handled

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Angela Z.
California
1 review
0 helpful votes
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“I have used them 2 times thus far and have no complaints”
April 6th, 2020
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Jim T.
California
1 review
0 helpful votes
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“I had booked the wrong dates and Camilla help resolved...”
September 6th, 2020

I had booked the wrong dates and Camilla help resolved the problem.

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Jim F.
California
1 review
0 helpful votes
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“Great service, Dana has been great”
April 23rd, 2020

Great service, Dana has been great. Appreciate the quick and clear responses.

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Pamela Z.
California
1 review
0 helpful votes
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“Fast respond n best of all got Everything taken care...”
March 10th, 2020

Fast respond n best of all got Everything taken care of free

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James J.
California
1 review
0 helpful votes
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“Dana, thanks for the quick response and the explanation...”
January 8th, 2020

Dana, thanks for the quick response and the explanation of the rates. Have a wonderful day.

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Bill H.
California
1 review
0 helpful votes
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September 1st, 2020

I am trying to cancel the booking but there is no link in the e-email or in the site.

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Donna F.
California
1 review
0 helpful votes
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“Lucky to have booked with you”
July 20th, 2020

Lucky to have booked with you. Looking forward to the refund.

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David R.
California
1 review
0 helpful votes
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“Alex is very helpful and he solved my request very...”
August 12th, 2020

Alex is very helpful and he solved my request very fast

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Mike I.
California
1 review
0 helpful votes
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“The relocation option was very good, thanks for covering...”
March 25th, 2020

The relocation option was very good, thanks for covering the costs

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Robert L.
California
1 review
0 helpful votes
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“Thats for offering the credit when I asked for a cash”
March 22nd, 2020
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Dave S.
California
1 review
0 helpful votes
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“A very swift response on a Saturday night, thank you...”
January 19th, 2020

A very swift response on a Saturday night, thank you Alex!

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Steven A.
California
1 review
0 helpful votes
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“I had to cancel the booking and got the immediate assistance”
November 2nd, 2019
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Sarah Y.
California
1 review
0 helpful votes
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“It's nice to see that you have improved your website...”
October 23rd, 2019

It's nice to see that you have improved your website comparing to a version that was a year ago

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Sarah Q.
California
1 review
0 helpful votes
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“Wonderful service!”
September 1st, 2020

Wonderful service! Honestly, easiest experience I've ever had with customer service!

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Ruth R.
California
1 review
0 helpful votes
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“Empathy is not everything, refund is what I'd like...”
March 19th, 2020

Empathy is not everything, refund is what I'd like to receive

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Frank P.
California
1 review
0 helpful votes
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“I never new this website but I already like their services!”
February 23rd, 2020
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Donna X.
California
1 review
0 helpful votes
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“For 24 hours you made me wait for room confirmation...”
December 21st, 2019

For 24 hours you made me wait for room confirmation number

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Martha M.
California
1 review
0 helpful votes
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“Thank you for the quick response and resolution for...”
September 11th, 2020

Thank you for the quick response and resolution for my request.

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Janet R.
California
1 review
0 helpful votes
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“It was nice to talk to someone who could understand...”
April 5th, 2020

It was nice to talk to someone who could understand me.

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Steven W.
California
1 review
0 helpful votes
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“Thanks for being honest”
October 6th, 2019

Thanks for being honest. I can wait for 90 dyas for the funds, no worries.

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Jay P.
California
1 review
0 helpful votes
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“My flights was cancelled, and it was a pleasure that...”
September 22nd, 2020

My flights was cancelled, and it was a pleasure that they did my date amendment.

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Diane U.
California
1 review
0 helpful votes
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“I want what I paid for”
January 11th, 2020

I want what I paid for. You should honor the advertised price of the hotel.

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Ruth W.
California
1 review
0 helpful votes
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“Too quick to take the payment, I wish to be able to...”
December 11th, 2019

Too quick to take the payment, I wish to be able to pay on spot

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Nustay T.

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