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Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.
Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.
This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.
Hi thank you for your help it's much appreciated
Many thanks
Mark
The customer service agent informed me that my booking was cancelled with no extra charge.
You looked into my complaint and we amicably resolved it. Thanks :)
Looking forward to receiving from you ASAP.
Thanks much for your kind cooperation.
Booking made but not reservation on my name when at the hotel
Absolutely fast reply and sorted straight away Thank you so much.
Thank you for your reply and the good news.
Kind regards
Christine Greco
I am trying to book something and you helped a lot with all details about the hotel
Excellent, prompt and friendly customer service. Thank you.
Will be waiting for solution, so far really good customer service
Really professional approach, Ms. Nina handled some issue with no delay
We could not travel obviously, but Alex was there to help and rescheduled our stay. 5 star!
Thank you for the efficiency and speedy reply it will make me book with u again
Thanks Alex for quickly taking care of this issue. We are now well settled in our room.
Representative helping me was extremely knowledgeable, patient and wonderful.
Thank you very much for your quick response! I have got the confirmation
Hi Tatiana, I just received the full refund in my bank account.
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