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Nustay

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Overview

Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.

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How would you rate Nustay?
Top Positive Review

“Alex never failed to answer every question”

Cynthia H.
9/21/20

Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Top Critical Review

“Shady Practices and a Waste of Time”

Michelle L.
9/30/19

This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.

Reviews (685)

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customer service (42)
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Stephanie G.
California
1 review
0 helpful votes
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“My service rep Dana could not have been more helpful”
September 27th, 2020
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Jessica I.
California
1 review
0 helpful votes
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“Thanks for the immediate response...”
September 26th, 2020

Thanks for the immediate response... looking forward to enjoying our experience...

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Pamela A.
California
1 review
0 helpful votes
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“Tina you are star”
September 25th, 2020

Tina you are star. Thanks for your empathy and results)

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Linda D.
California
1 review
0 helpful votes
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“Excellent prompt and courteous communication”
September 25th, 2020

Excellent prompt and courteous communication.
Would make me want to use company again.

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Joe T.
California
1 review
0 helpful votes
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“I will definitely use your services in the future!”
September 23rd, 2020
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Kathleen E.
California
1 review
0 helpful votes
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“Very helpful and kind, sorted my problem in 5 minutes!”
September 9th, 2020
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Donna A.
California
1 review
0 helpful votes
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“Very professional and responsive company”
September 8th, 2020

Very professional and responsive company. Simple exchange process.

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Martha I.
California
1 review
0 helpful votes
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“Dana Pace gave a speedy, polite, and informative reply...”
September 5th, 2020

Dana Pace gave a speedy, polite, and informative reply to my email. Very thankful!

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Sandra N.
California
1 review
0 helpful votes
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“Thank you Antony for responding to and resolving the...”
September 6th, 2020

Thank you Antony for responding to and resolving the issue so promptly.

Best Wishes,
Dixie

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William T.
California
1 review
0 helpful votes
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“I wanted to check all this points before paying!”
September 2nd, 2020

I wanted to check all this points before paying! And Iris helped too good

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William D.
California
1 review
0 helpful votes
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“Very professional, customer oriented and fast response”
September 3rd, 2020
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Joe X.
California
1 review
0 helpful votes
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“How you are working in current situation is beyond...”
August 17th, 2020

How you are working in current situation is beyond my understanding. I admire your professionalism

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Kevin R.
California
1 review
0 helpful votes
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“Iris is awesome and did a great job finding us the...”
August 10th, 2020

Iris is awesome and did a great job finding us the best deal

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Nancy J.
California
1 review
0 helpful votes
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“This is a business I would definitely go with again”
August 5th, 2020
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William T.
California
1 review
0 helpful votes
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“Resolved without playing long games as other companies...”
August 4th, 2020

Resolved without playing long games as other companies do

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Linda V.
California
1 review
0 helpful votes
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“Thanks for cancelling and refund my money on time”
July 22nd, 2020
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James U.
California
1 review
0 helpful votes
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“I cannot praise them enough for their efficiency and...”
July 18th, 2020

I cannot praise them enough for their efficiency and kind hearted approach

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Anna S.
California
1 review
0 helpful votes
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“Thanks a lot Helen...”
July 17th, 2020

Thanks a lot Helen... I appreciate your effort... very professional!

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Scott J.
California
1 review
0 helpful votes
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“Well, you managed to satisfy the cancellation request...”
July 16th, 2020

Well, you managed to satisfy the cancellation request when there was no hope. Cheers!

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Donna H.
California
1 review
0 helpful votes
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“Prompt reply, but not the refund that I was expecting”
June 20th, 2020
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Nick S.
California
1 review
0 helpful votes
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“Very prompt reply to my query re booking voucher”
June 9th, 2020

Very prompt reply to my query re booking voucher - thank you.

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Nicole J.
California
1 review
0 helpful votes
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“Okay sorry, thank you for the fast response and information...”
June 5th, 2020

Okay sorry, thank you for the fast response and information :)

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Dorothy Y.
California
1 review
0 helpful votes
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“Even though we only communicate by email, the response...”
May 27th, 2020

Even though we only communicate by email, the response time is very quick.

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Barbara R.
California
1 review
0 helpful votes
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“Thanks for moving the dates of my booking to autumn...”
May 29th, 2020

Thanks for moving the dates of my booking to autumn without any extra questions

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Betty Y.
California
1 review
0 helpful votes
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“It is all about how you deal with things when they...”
May 23rd, 2020

It is all about how you deal with things when they go wrong. Your team did a very good job.
David

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