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Nustay

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Overview

Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.

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How would you rate Nustay?
Top Positive Review

“Alex never failed to answer every question”

Cynthia H.
9/21/20

Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Top Critical Review

“Shady Practices and a Waste of Time”

Michelle L.
9/30/19

This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.

Reviews (685)

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customer service (42)
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Amy E.
California
1 review
0 helpful votes
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“How come I didn't know about this amazing service before?”
November 1st, 2019
Helpful  (0)
Thank you
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Jason R.
California
1 review
0 helpful votes
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“Thank you for your understanding and fairness keep...”
May 29th, 2020

Thank you for your understanding and fairness keep safe

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Mark D.
California
1 review
0 helpful votes
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“Very good, many thanks for efficiently taking care...”
July 17th, 2020

Very good, many thanks for efficiently taking care of that.

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Cynthia V.
California
1 review
0 helpful votes
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“The hotel didn; t have my booking but you fixed it within...”
October 9th, 2019

The hotel didn; t have my booking but you fixed it within 10 mins

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Mark D.
California
1 review
0 helpful votes
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“I didn't expect such a quick response and it definitely...”
May 19th, 2020

I didn't expect such a quick response and it definitely put me at ease

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George I.
California
1 review
0 helpful votes
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“I am pleasantly surprised with the quality and promptness...”
October 2nd, 2019

I am pleasantly surprised with the quality and promptness of your service. Thanks!

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Jay Y.
California
1 review
0 helpful votes
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“Very professional support with accurate check for the...”
October 6th, 2019

Very professional support with accurate check for the details.

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Mike X.
California
1 review
0 helpful votes
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“Thank you so much for your involvement and help”
May 13th, 2020

Thank you so much for your involvement and help. Best healthy wishes

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Bob W.
California
1 review
0 helpful votes
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“Thank you so much for your help and understanding”
May 10th, 2020
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Jessica V.
California
1 review
0 helpful votes
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“An expected reasonable solution was provided”
April 18th, 2020

An expected reasonable solution was provided. Thanks, Travis

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Tony H.
California
1 review
0 helpful votes
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“I could not imagine travel company be more sympathetic...”
March 23rd, 2020

I could not imagine travel company be more sympathetic to customers than your team is

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Maria R.
California
1 review
0 helpful votes
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“Even though it took a while to find the right answer...”
March 19th, 2020

Even though it took a while to find the right answer customer service was amazingly helpful.

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James G.
California
1 review
0 helpful votes
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“Thank you again for your help, it was very much appreciated”
March 7th, 2020

Thank you again for your help, it was very much appreciated.
Regards
Emma Archer

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Steve U.
California
1 review
0 helpful votes
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“Ok thanks for the heads up, please keep me posted”
February 15th, 2020
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Brian R.
California
1 review
0 helpful votes
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“I called the hotel and got this resolved in 2 minutes...”
January 31st, 2020

I called the hotel and got this resolved in 2 minutes yet you td me to wait a while. Bs response.

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Frank M.
California
1 review
0 helpful votes
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“Just send the remaining amount you owe in a cheque...”
January 18th, 2020

Just send the remaining amount you owe in a cheque...

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Thomas L.
California
1 review
0 helpful votes
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“Hi thank you for your help it's much appreciated Many...”
January 7th, 2020

Hi thank you for your help it's much appreciated
Many thanks
Mark

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Jason N.
California
1 review
0 helpful votes
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“This is awesome and thanks a lot for being on top of...”
November 5th, 2019

This is awesome and thanks a lot for being on top of it.

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Michael D.
California
1 review
0 helpful votes
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“The customer service agent informed me that my booking...”
November 9th, 2019

The customer service agent informed me that my booking was cancelled with no extra charge.

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Laura T.
California
1 review
0 helpful votes
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“I've used for the first time and I am completely satisfied”
October 14th, 2019
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Patricia L.
California
1 review
0 helpful votes
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“You looked into my complaint and we amicably resolved...”
October 8th, 2019

You looked into my complaint and we amicably resolved it. Thanks :)

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Elizabeth W.
California
1 review
0 helpful votes
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“Swift response and spectacular attention to details”
October 1st, 2019
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Thomas B.
California
1 review
0 helpful votes
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“Thanks for reply”
August 7th, 2020

Thanks for reply. Hopefully I hear the good news soon.

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Thank you
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Brenda Q.
California
1 review
0 helpful votes
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“I want to have one more room and breakfast incl into...”
August 7th, 2020

I want to have one more room and breakfast incl into both, we are arriving in a few hours.

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Laura G.
California
1 review
0 helpful votes
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“Very informative and was able to get us the best deal!”
August 4th, 2020
Helpful  (0)
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