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Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response, and many thanks. Nustay ranks 9th among Travel Deals sites.
Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.
This company sucks you in with displaying super low prices on hotels during your initial search. Once you click to reserve with them, the price goes up slightly (their excuse... fees and taxes), but it's not really enough to make you stop the transaction. Then you spend more time entering in personal information including a credit card for payment. You think you're almost to the finish line then... surprise! A message box pops up stating, we're sorry, but the previously offered price of $161 is no longer available and it's now $458. Really?!?!? No thanks.
So far all communication by Alex has been fast and satisfactory. Thank you very much
Thank you for the correction of my mistake, all is fine now
Easy communication and quick reply. Thanks for your help Megan
Thank you for getting back to me and being honest about the mistake.
Not sure what the delay in booking was caused by but this resolved sooner than expected.
I was doubting at the beginning, but now it is my favorite company to book with
I must say that it was very easy to book and complaints are dealt with expeditiously.
El hotel no quiso cambiar la reserva y tú me ayudaste. Cometí un error en la reserva y sobre la marcha envié el email de modificación, me parece una pena que el hotel haya intentado aprovechar un error en unos días tan duro como los que estamos pasando.
Gracias por todo.
Прияно знать, что в Украине такой высокий уровень сервиса. В диалоге с каждым сотрудником чувствуется клиентоориентированность и отсутсвие шаблонного "зашоренного" мышления. Мое почтение вашему руководителю.
Ho potuto riavere i miei soldi grazie a Yvonne e Anna. Trovo che il servizio sia stato eccellente, ogni agente con cui ho contattato ha scambiato i miei sentimenti, SERVIZIO CLIENTI AL TOP! Raramente sono riuscito ad avere consiglieri così gentili! In particolare, gli specialisti (Yvonne e Anna) si sono presi cura di me e hanno fatto il necessario per chiudere il caso.
El hotel me cobró de nuevo a la llegada, aunque la reserva se pagó por adelantado. No he disfrutado del hotel, pero estoy agradecido de que haya hecho el reembolso del hotel. Gracias
Iba a asistir a Barcelona se ha suspendido y se ha pospuesto hasta que las circunstancias lo permitan, por lo que Ariana ayudó a que se cancelara mi reserva. Muchas gracias
Vi kontrollerede priser for vores Maldiverne-rejse, og Ivana har været fantastisk med at rådgive tilbud. En sådan lettelse at finde dette websted!
Ik koos jou boven boeking. Com vanwege de concurrerende prijs (heb een prijscontrole op internet gedaan). De annulering was heel eenvoudig, bedankt.
Cały zespół był bardzo pomocny, przyjazny i gościnny.
Głównym kontaktem była Nina i nic nie przeszkadzało jej w pomocy.
Supporten og responstiden var præcis, hele kommunikationen var meget behagelig, da jeg aldrig har følt mig forladt. Tak, Nadia.
Hicieron una reserva para mí sin problemas. El alojamiento ofrecido fue excelente. Te voy a recomendar a mis amigos.
Nigdy nie byłem tobą rozczarowany, ponieważ bardzo mi pomogłeś w skardze i działałeś bardzo szybko. Zdobyłeś moje zaufanie.
Questa è stata la prima volta che ho provato i servizi Nustay e non ho rimpianti. Altamente raccomandato.
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