
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you for getting back to me and being honest about the mistake.
Now received your advise that you have returned my payment. YOUr booking reference is: *******.
Ariana helped as much as she can even if we booked not the best hotel
Nina is absolutely the star who make our lives much easy.
Thank you for a quick confirmation with the hotel.
Прияно знать, что в Украине такой высокий уровень сервиса. В диалоге с каждым сотрудником чувствуется клиентоориентированность и отсутсвие шаблонного "зашоренного" мышления. Мое почтение вашему руководителю.
I can only speak about my experience with Nustay, but I always found them very professional and helpful
Asked to help me with changing bed type and Ms. Lane was happy to assist properly.
I will be using your site again and I will be advising other. Gillian
Too quick to take the payment, I wish to be able to pay on spot
Thanks to help as to sort our account mess. Many thanks
Solved my problem very swiftly. Camilla you are the best!
They helped me to book 3 rooms via email, such a kind and quality service
I spoke to a lady named Odry she was very friendly and happy to help, everything got sorted and felt very welcomed
Thank you very much this are greatly appreciated. You are very kind and helpful. Thank you on behalf my son because we booked this because of him. We work during summer a lot a do not have time to enjoy summer on the beach so qe wanted to make up to him with this trip to aquaworld. Thank you once again from our hearts.
Kind regards
Zlatko and Ivana
Bardzo dobre umiejętności obsługi klienta. Czy mój problem został rozwiązany w kilka sekund
Thank you for your assistance. Please keep me posted!
Was waiting for the refund but it came, good to know thanks
They provided me with great customer service. Any questions I have the staff is very dedicated, hardworking friendly devoted to customer needs.
I couldn't reach Hilton Kuala Lumpur Central but you assisted with all requests to meet expactations of each member of our group of 8 guests. Your manager should praise you for this outstanding service!