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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
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I need similar accommodation for a similar price just as close to Flinders Street Station.
If you could assist in finding me accommodation that would be good
It is not acceptable that I'm told that the rate is no longer available, just after receiving a first e-mail mentioning there was no issue.
This was my first try with Nustay... and my last one.
Other plateforms do not have such problems.
Ariana helped as much as she can even if we booked not the best hotel
Nina is absolutely the star who make our lives much easy.
Thank you for a quick confirmation with the hotel.
Прияно знать, что в Украине такой высокий уровень сервиса. В диалоге с каждым сотрудником чувствуется клиентоориентированность и отсутсвие шаблонного "зашоренного" мышления. Мое почтение вашему руководителю.
I can only speak about my experience with Nustay, but I always found them very professional and helpful
Asked to help me with changing bed type and Ms. Lane was happy to assist properly.
I will be using your site again and I will be advising other. Gillian
Too quick to take the payment, I wish to be able to pay on spot
Thanks to help as to sort our account mess. Many thanks
Solved my problem very swiftly. Camilla you are the best!
They helped me to book 3 rooms via email, such a kind and quality service
I spoke to a lady named Odry she was very friendly and happy to help, everything got sorted and felt very welcomed
Bardzo dobre umiejętności obsługi klienta. Czy mój problem został rozwiązany w kilka sekund
Thank you for your assistance. Please keep me posted!
Thank you very much this are greatly appreciated. You are very kind and helpful. Thank you on behalf my son because we booked this because of him. We work during summer a lot a do not have time to enjoy summer on the beach so qe wanted to make up to him with this trip to aquaworld. Thank you once again from our hearts.
Kind regards
Zlatko and Ivana
Was waiting for the refund but it came, good to know thanks
They provided me with great customer service. Any questions I have the staff is very dedicated, hardworking friendly devoted to customer needs.
Dear Ariana, thank you for such a prompt and kind response! I'm giving you 10 out of 10 stars for your service (great in other words)!