Nutri Essential has a rating of 2.5 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 24th among Vitamins & Supplements sites.
This company responds to reviews on average within 8 days
I recently had an issue with a delayed delivery of a product I purchased from Nutriessential.com, and initially, I was quite frustrated. However, my experience since then has completely changed my perspective on the company. Nutriessential.com went to great lengths to address my concerns and ensure my complete satisfaction with their service. The customer service team demonstrated an outstanding commitment to resolving my issue. Special thanks to Rachel King, the Customer Service Director, who was incredibly responsive and attentive throughout the process. Her dedication to customer satisfaction is truly commendable. Rachel and her team took the time to understand my situation and worked diligently to resolve it promptly. Their efforts reassured me that Nutriessential.com genuinely cares about their customers' experiences and is willing to go the extra mile to make things right. I am now a very satisfied customer and will continue to shop with Nutriessential.com, confident in the knowledge that they stand behind their services. Thank you again to Rachel King and the entire Nutriessential.com team for your exceptional service!
I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.
The order arrived much sooner than expected and I was messaged about its progress every step of the way. It is a quality product--SPM Active -- at a lower price than elsewhere. I wondered if this company was promising more than it could deliver, but my experience was great!
Products used:
health supplement
Company will follow thru on fulfilling order issues when a product is no longer available offering customer either substitutions or credit once you speak out. Delivery was fast once processed by manufacture. Products are shipped from the manufacturers directly. Customer service worked well with issue. I would give them another go.
You can blindly trust on nutriessential.com. Shopping schemes across the U.S. Thank you, Especially in this pandemic time. I have ordered some products for immunity and i got delivered within few hours with free shipping that was unexpected.
I was very pleasantly surprised to find some high end supplement brands like Noe Sports, Quicksilver Scientific on this website and they were cheaper here than anywhere else. Wonderful experience and I plan to continue using Nutriessential.com. Speedy quick delivery and nice packaging. The free shipping and frequent discount codes are a huge added bonus too!
The fact that they send my products directly from manufacture with latest expiration date and fast free shipping for me is essential since I am ordering supplements and do not want them to be stored incorrectly. Also as their existing customer I always receive special deals and they are very proactive when i contact them.
I've been shopping on the web on Nutriessential for right around 3 years now and i had an issue with an order, their client support agents were consistently there to answer me and help settled the issue. I love that they put client first creation sure we are fulfilled all through the entire cycle of our requests. I get my packages within a day or 2 sometimes same day
I get all of supplement stack for my family and also for my pet's from Nutriessential.com. They have great sales and deliver extremely fast. Their costs are lower than numerous contenders as well. Customer service was very helpful. I needed an email address change and they took care of that. All items were safely wrapped. All products arrived without breakage, unlike other providers.
The experience with Nutriessential is positive as it is one of the few websites where you can get every supplement which are required for the healthy life. I appreciate that they have a vast amount of products and choices.
Nutriessential has no intention of fulfilling your order. I placed an order April 9,2023 and after 7 emails requesting tracking info, was finally provided tracking info that was fraudulent, and not for my package at all. They now won't respond or offer any assistance, and will not process a refund.
Nutriessential.com have great service and really effective supplements! Love these guys! I order from them on a regular basis and I always get my products within 2 days. Somehow I feel obligated to compliment these guys for all their help.
Debra G
I love nutriessential for their quality vitamins and their decent prices. I am always surprised by how many other items they sell besides vitamins it includes skin-care, eye-care, fitness supplements, etc.,
They also provide the best discount deals throughout the year
Ordered $76.50 product. After no correspondence and no product received after 3 weeks I inquired. Was offered a completely different product, which was much cheaper than what I originally purchased, and in no way comparable in terms of ingredients/dosage. I politely declined and asked about the original product ordered. The customer service team informed there is no way to estimate when this product may be back in stock and absolutely no way to estimate when it might be shipped. So I waited for it to arrived. After more than a month with no product I reached out again and asked for a refund. Emails ignored. I have followed up more than 10 times and I either get no response or offered a completely different (cheaper, not comparable) product. It's now over 2 months since the original order was placed... no response, no product, no refund. Filed and complaint with the Better Business Bureau and will be calling the company every day to escalate this matter. Completely unacceptable.
Tip for consumers:
DO NOT USE NUTRIESSENTIAL!! USE ANY OTHER SITE!! This one is a total scam.
Products used:
None because they don't ship anything!
I buy Pure Encapsulations and Douglas labs from nutriessential.com and i always get my products in two days, Nutriessential always pay my shipping. I also recommend you to take advantage of their VIP discount code for extra discount. Overall, i have been a very satisfied customer with them.
On Dec 7,2019 I rec'd an order from Nutriessential. I had ordered three of one expensive product to use over the next six months. Sadly the expiry date on the boxes was 12/19. Ie. I was sent products with imminent expiry dates. I talked to John at Nutriessential who promised to send replacements. I never rec'd them, and could never reach the company again. I left at least five phone messages over ten days and sent several emails. Very unprofessional. For on line ordering, customers rely on the company to send products with decent expiry dates. Furthermore, we rely on the company to follow up and correct their errors.
I sent them thousands of email at their support centre no one replied back after telling them that i need details how to return.
They just waited just to pass that 1 month return policy.
Not recommend for anyone. I lost my more than 700$ cad.
Products used:
Elemental diet powder
Company posted an item for sale that was D/C and not actually available. They charged132.00 (Canadian) and after several requests for a refund are not complying. They keep recycling pre written emails from their customer service lady Victoria Miller, wanting to substitute to completely different products then saying my request for full refund is being escalated. It's been almost 1 month and they keep recycling the same emails to me every few days and no refund. I do not recommend dealing with this company!
Update after writing review: I wrote Victoria one last e-mail after posting the review, mentioning that upon reading some similar reviews that they, in short, may not be a real company and they could prove me wrong by refunding my credit card. Grateful for the refund but no one should have to go through this experience with a company.
I waited 2 weeks for my pre workout and once I received it the seal was completely burned and damaged. I emailed the company several times with no help whatsoever. It's been one week and I'm still waiting for a solution. Completely unprofessional. Very disappointed.
Jasen
Tip for consumers:
Dont use them. Product was damaged and burned and I'm still waiting for a solution literally 3 weeks after initial order.
Products used:
Pre-workout
Have had the most horrible experience with this company. First I didn't receive any shipping details re my order. After emailing them on the daily basis I finally manage to get the shipping details. After that it's been weeks and I still havnt received my order till now. It's going to be a month. I order a lot of supplements from other websites which are promptly shipped and delivered I shall never order anything from this company again
Products used:
I haven’t used any products because I havnt received them till now. It’s been almost a month
Dear Dhruv,
We are sorry for the experience you had with us. However, we would like to share that our international orders are sent through USPS standard delivery unless expedited requested. Our team has shared the USPS tracking ID LZ313724068US which shows that the shipment was an attempted delivery.
Our support team has been connected with you to help you with any questions you may have had.
"I just placed my first order with Nutriessential.com and am so pleased with everything. The online ordering was easy and my phone call to customer service, as a new customer with a couple of questions, was also positive. I have ordered Vital Nutrients, Protocol for life balance and some skin care products from Nutriessential store. The order arrived today, so quickly with free shipping! I am a new and happy customer of Nutriessential.com and will highly recommend this medicinal online store. Thank you!"
I always shop here first. Nutriessential.com has the best selection and price for all my supplement needs. Plus, they offer FREE shipping. I love the free shipping and the order always arrives promptly! Great service and great product selection. Normally I don't write reviews but this company has exceeded expectations every time I've placed an order! I've shopped with them for years and have never been disappointed. I will always be a Customer.
I highly recommend Nutriessential and their wonderful products. They went out of their way when there was a problem with my order recently and did everything possible so that I would receive my products as quickly as possible. As a frontline healthcare worker, their products are more important than ever to stay safe.
They are polite and efficient and I am so impressed with
How well they took care of me. I plan to tell all my coworkers about this great company.
Thank you Lisa! We truly appreciate your feed back.
I love the chocolate shakes! I add a few extra ingredients and make them even better and more filling. I have to email support a couple of times during checkout and it was super fast I getting back to me. I recommend the vanilla flavor because you can mix it with so many different things and change your flavor.
1. Nutriessentials is selling OUT-of-stock products and is does not stand behind the order
2. Nutriessentials is Not refunding the purchase after 3 months
3. Nutriessential systematically uses misleading customer service
4. This is how my order appears on their website:
Order #******* from October 27,2022, Paid $120.83 USD Unfulfilled
5. Emails have promised a refund but have not refunded
BEWARE of Nutriessential
Tip for consumers:
DO NOT BUY FROM NUTRIESSENTIALS
1. Nutriessential is selling OUT-of-stock products and does not stand behind the order
2. Nutriessential does Not refund the purchase after 3 months
3. Nutriessential systematically uses misleading customer service
NUTRIESSENTIALS WILL NOT DELIVER THE ORDER NOR WILL THEY REFUND, DO NOT BUY FROM NUTRIESSENTIALS
Products used:
My order never was processed / fulfilled and I was not refunded, Nutriessentials's responses are FAKE so it appears is the company.
Ordered $ 150 worth of products on October 5th 2019. Never received anything, was promised a refund and never received. Good luck trying to actually talk to a human, they only have an answering machine for all their lines, and will only take a message.
I placed a order and there site says 2 to 8 day shipping 15 days went by with no update and when I reached out they said the item was in stock and would be shipped. Another 15 days went by and nothing I emailed again and nothing. I had to open a case with my bank to get my money back.
We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
Thank you for your appreciation,
Happy shopping with us always!