• Nutri Essential

Nutri Essential

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Overview

Nutri Essential has a rating of 2.5 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 24th among Vitamins & Supplements sites.

  • Service
    118
  • Value
    114
  • Shipping
    119
  • Returns
    105
  • Quality
    101

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 31.6%
Positive
6
Neutral
0
Negative
13
35
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How would you rate Nutri Essential?
Top Positive Review

“Outstanding Customer Service: Nutriessential.com Exceeded My Expectations”

Mohammed S.
6/19/24

I recently had an issue with a delayed delivery of a product I purchased from Nutriessential.com, and initially, I was quite frustrated. However, my experience since then has completely changed my perspective on the company. Nutriessential.com went to great lengths to address my concerns and ensure my complete satisfaction with their service. The customer service team demonstrated an outstanding commitment to resolving my issue. Special thanks to Rachel King, the Customer Service Director, who was incredibly responsive and attentive throughout the process. Her dedication to customer satisfaction is truly commendable. Rachel and her team took the time to understand my situation and worked diligently to resolve it promptly. Their efforts reassured me that Nutriessential.com genuinely cares about their customers' experiences and is willing to go the extra mile to make things right. I am now a very satisfied customer and will continue to shop with Nutriessential.com, confident in the knowledge that they stand behind their services. Thank you again to Rachel King and the entire Nutriessential.com team for your exceptional service!

Top Critical Review

“Additional costs”

Mary-Jane G.
10/14/24

I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.

Reviews (253)

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customer service (49)
Thumbnail of user montserochabernal
GB
1 review
4 helpful votes
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July 11th, 2023

Cynthia Shaw, The Senior Operations Head has been avoiding replying me for a refund of 300£ since May for more than two months now.
They refunded me the money after doing some bad reviews on the company.

Thumbnail of user alexellis030493
Australia
1 review
1 helpful vote
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August 9th, 2023

Im not normally one to write reviews, as its impossible to know certain circumstances that can happen to hinder things on a businesses end, but this particular company is shocking. I read the reviews here and it seemed fairly mixed so I thought I'd give it a try, if your reading this and thinking the same, DO NOT attempt to but anything from these scammers. There has been NO contact about what is happening with my order, after almost three weeks no shipment notifications of any kind and zero response to emails enquiring about it. I am now trying to get them to refund the money but its a bit like trying to get blood from a stone as I still can't seem to get a reply.

Thumbnail of user ayaann
New Jersey
1 review
0 helpful votes
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February 1st, 2023

I'm so glad I found NutriEssential! After doing a lot of research, I decided to give them a try, and I'm so glad I did. They have a great selection of quality nutrition and health products at reasonable prices. The customer service is superb - they're very helpful and knowledgeable, and they make sure my order arrives quickly and in great condition. Highly recommended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidia51
California
1 review
0 helpful votes
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May 9th, 2019

Due to many health issues I've chosen to go the natural route with my Health care. Nutriessential has provided me with all the supplements my naturopathic Dr. has prescribed, in addition she suggested this company which was comforting to me knowing it got her seal of approval for top of the line products.

Tip for consumers:
Quality of product is key

Products used:
NAC, Selinium, Crataegus, Undas

Service
Value
Shipping
Quality
Thumbnail of user neshiab
Maryland
1 review
5 helpful votes
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September 9th, 2021
Verified purchase

I ordered on 8/6. I received an email that there was a manufacturer delay; ok understandable. But I wasn't expected it to be over a month with no anticipated date for the product communicated. Today is 9/9, no product received. I have requested a refund x3, still nothing. I'll never order probiotics from this company again! Buyer beware!

Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

This product has been in Back order from manufacturing that is the reason we have not sent it yet, but in any case we have refunded u for the product Our apology, we have you under the name of Stanneshia. We do appreciate if u remover your comment.

Thumbnail of user rockyc59
California
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

I am a regular user of the UltraInflamX Plus 360 (Mango Flavor, 30 servings). I always buy from NutriEssential as they have the best products for the best prices and the best service! Makes my shopping experience extremely pleasant. Well done!

Products used:
UltraInflamX Plus 360 Mango

Service
Value
Shipping
Quality
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Thank you for you compliment

Thumbnail of user brianm2406
Washington
1 review
5 helpful votes
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September 15th, 2021

Terrible customer service! Do not try to buy anything from this site! I ordered, they took my payment and went radio silent for a month. No payment confirmation email or tracking info at all. I made many attempts to call and it just goes straight to voicemail. Then I contacted them via email, it tells you at this time you will get a response in 24 hours. I didn't hear anything for almost a week! When they finally did contact me in their email that told me not to write a bad review! Who are these people? Avoid at all costs!

Service
Value
Shipping
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Hey, Who are you? Please provide your order number so that we can address your issue accordingly. FYI, we have been in business for over 16 Years. We have mostly great reviews in many websites. But this year we have to admit we had some challenges due to COVID but we are doing our best to recover from these issue so we can provide great support to our customers.

Thumbnail of user tinal412
India
1 review
9 helpful votes
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January 20th, 2021

''I am very glad that a website like this exists. It is my one stop shop for everything related to my health and well-being. The variety ensures that I can always find exactly the right things for me. I Have been ordering products of Boiron, Pure Encapsulations, Jarrow Formulas, Health Concerns from Nutriessential.com for several years. It always arrives promptly. Loved having the coupon and that if you order in bulk, you get free shipping."

Thumbnail of user jonesd21
India
1 review
0 helpful votes
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May 9th, 2020

I have been ordering supplements from Nutriessential for quite some time. I have never had any issues with the quality or service. Always a very easy transaction. They have a good selection of supplements, and they always arrive in a timely manner. They always pay my shipping. I suggest everyone to go blindly through nutriessential.com

Thumbnail of user katherinen13
India
1 review
0 helpful votes
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April 11th, 2018

Never have any problem, every time I call Everybody is nice. They have a lot of stuff, good selection, and very Good prices! We go through Nutriessential every few months because they suggest me good supplements also.

Thumbnail of user nataliai26
RU
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

I ordered one month ago and still haven't received anything. They said they payed 40$ to track my order, but I am quite sure they didn't even send it. One week ago they asked to be patient and they will send me info regarding the order. No info of course.

Tip for consumers:
They charge, but never deliver

Products used:
Pure essentials

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauras1880
India
1 review
1 helpful vote
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March 14th, 2021

I am so grateful for the impeccable follow up upon any order that arrives within days. I always get my order fast and free shipping seals the deal. They are an excellent company with customer service that reaches excellence! Their products are the best and they have everything I need and more!

Thumbnail of user marianp61
India
1 review
22 helpful votes
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February 8th, 2021

I have ordered some Multivitamins and received in excellent condition. Very well packaged in a box that fit them well. Excellent product which I have used for a long time, but cannot always get locally. Items we bought were less expensive that buying local with a 10% discount. Therefore, I'm happy to have a source where I can order them. Ordering was easy, and Nutriessential kept well in touch and responded quickly. Will buy again! Thanks!

Thumbnail of user jesss337
Canada
1 review
0 helpful votes
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February 3rd, 2023

Absolutely outraged by the customer service, the lack of communication, and the lacking sense of trust with this company! I had placed an order weeks ago. I received no confirmation of my order being worked on, no tracking information, or really anything from this company! I reached out on NUMEROUS occasions via phone call and email, even on their social media! I'm appalled at the quality of service this company provides. I have now on multiple attempts, requested a refund as I'm exhausted with receiving communication back. I'm hoping to not have to take this matter into any form of litigations.

Tip for consumers:
Just don’t … RUN DONT WALK…

Products used:
Didn’t receive it, but ordered the DGL plus

Service
Value
Shipping
Returns
Quality
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Hello, Could you please provide your order number?

Thumbnail of user michelleg2462
GB
1 review
2 helpful votes
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October 4th, 2023
Verified purchase

I made a purchase on 1st May 2023 for $242. The product never arrived. After 2 months of chasing I requested a refund. The company responded once after 2 months, with one sentence stating "check with customs" zero care or onus on delivering the item or it being missing still at 2 months.

It is now 4th October - 5 months later - they refuse to respond and will not return my money or provide the item- I have provided proof of tracking showing the item was never delivered and that it was returned to them by customs. They will not respond - please don't be conned and trust this company- they are a SCAM COMPANY and will STEAL your money!

I am reporting to trading standards but devastated to have lost this money when I cannot afford it

Tip for consumers:
This is a scam company who have stolen $242

Products used:
The products never arrived and the company refuse to respond or provide a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user jima851
Pennsylvania
2 reviews
1 helpful vote
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February 20th, 2021

I ordered a 90 tablet bottle of a dietary supplement from the company's website but received only a 30 tablet supply. I contacted the company via voice mail and chat box. Within one hour I received an email explaining that the manufacturer no longer provides 90 tablet bottles, just 30 tablet. The company shipped three 30 tablet bottles to match my original 90 tablet order that same day. Minus one for having a discontinued supply of the product on their website, plus 4 for service recovery. I will order from them again in the future.

Products used:
Supplements

Service
Value
Shipping
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Thank you, Jim!
Your valuable reply will help us to provide the best service always from us.

Thumbnail of user hollyd511
India
1 review
0 helpful votes
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September 11th, 2022

I have placed a few orders during last 3 yrs. I have never had any issues with the quality or service but have never had to contact customer service. Always very easy transactions. They have a good selection of supplements that can't be found anywhere else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user diannal57
Oklahoma
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

Products are wonderful. I had an issue receiving my order... due to it being on back order. I contacted customer support and they offered me options to get something similar. I chose to wait on the particular product that I had ordered. Once I was notified that it had shipped... it seemed forever. I contacted customer service... they investigated... and stayed on it in order to find it... and the tracking information showed that the order had been lost by USPS. Customer Service did not rest until they got my order to me. They were wonderful. I will order again... and again...

Tip for consumers:
The shipping was not their fault ... the first delay was because they were out of stock.. the second delay was because the US Post Office has serious issues. I have struggled with several deliveries from them. They seem to lose stuff.... sometimes they find it ... but it could be weeks later. No reflection on NutriEssentials.

Products used:
DMG

Service
Value
Shipping
Quality
Thumbnail of user dawnr175
India
1 review
0 helpful votes
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August 23rd, 2019

I absolutely believe the supplement, keeps me and my family healthy and happy. Nutriessential has been always a trustful and reliable website with their prompt service. They have very wide range of brands with must have products i really love this one, Always shipped with a ice pack. On time always. Thank you so much

Thumbnail of user laras168
Canada
1 review
0 helpful votes
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November 26th, 2022

I have ordered pills at Nutriessential 3 months ago to Canada and they never arrived. It is a scam!

I have messaged them so many times but they were not helpful at all. They told me they paid additional money for tracking information but next they said they do not have any tracking information. They always say "be patient, we are helping you with your problem" but they do not! They lied to me so many times now. I am sure I will never receive my order and I paid lots of money. I kindly asked them for a refund several times but they ignored it. It suddenly says "fulfilled" in my oder summary now, even though it was not delivered! Please do not order at this website! I am so disappointed and the service was not helpful at all. It is a scam!

Please look at all the 1 star reviews!

Tip for consumers:
Do not use this side.

Products used:
No products since they were not delivered.

Thumbnail of user patriciol7
Chile
1 review
3 helpful votes
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July 20th, 2021

This company has given me my worst-ever experience of buying online. They took an order and promised to ship at a certain date. I never heard from them again until I contacted them to find out why the order was not delivered as promised. They came up with several excuses about a "system maintenance" issue that prevented them from tracking the package. Then, six days after the promised delvery date, they came up with the truth: they were out of stock of the product. I have been asking for a full refund for five days now, with no reaction at all.

Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Patricio not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.

Thumbnail of user jadeb189
Australia
1 review
0 helpful votes
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October 1st, 2023

This company are sneaky. They put my purchase through as $25 usd for shipping. Then after it had all gone through sent another email notification that they'd charged another $64 usd to my account! Without my consent! This is $140 aud! Did not tell me the true shipping rate before purchase. This is an insane amount of money for a couple of lightweight supplements. Now not responding to my replies. Beware the lack of transparency of this company

Products used:
Supplements

Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Dear Jade,

One of our representatives has been connected with you over the emails regarding this matter, however please allow me to provide some clarification here, since we are a US headquartered company and we have our shipping policy under which we have a special disclaimer concerning our international shipments, in which we clearly state that we charge a flat shipping charge which is subject to change as shipment's weight and delivery location varies, we always request all of our customers to thoroughly read shipping policy to avoid any confusion, We do not make any profits from these shipping charges as they solely go to the shipping company.

Here is link to our disclaimer: https://nutriessential.com/pages/disclaimer-for-international-shipment

Thumbnail of user outbackgirl2
Florida
1 review
0 helpful votes
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April 28th, 2023

I ordered five bottles of a supplement. They responded stating that they were on back order. I requested a refund. They somehow found three of the five bottles ordered and shipped them instead of providing the requested refund.They said they'd send the other two once in stock. Fast forward several months and I contact them again requesting a refund for the other two bottles. They responded saying it's been too long to refund and that they will send me the remaining two bottles instead. They clearly were neither going to send me the other two bottles that I paid for nor provide a refund without me getting in contact with them again (and our email chain was already extensive). The bottom line is that this company shouldn't take orders for inventory they don't have and then give the customer a challenging time about refunds and offering broken promises of future shipment of out of stock items.

Value
Shipping
Returns
Thumbnail of user justind553
India
1 review
0 helpful votes
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June 19th, 2022

I think everybody should blindly go for nutriessential.com if they wants a genuine products with an amazing discounts. Overall experience is amzing. I am using nutriessential.com from a long time. Also satisfied with 2 days delivery

Service
Value
Shipping
Returns
Quality
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Thank you for you compliment

Thumbnail of user alanj185
India
1 review
7 helpful votes
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August 29th, 2020

I was always nervous to order any product from online but Nutriessential exceeds every expectation. I have ordered "Daily Immune" and "Nutrient 950" by Pure Encapsulations. I got my order early and everything was seamless. Their prices were competitive and they had my products in stock when no other company did. I wouldn't hesitate to order from them, and will continue to order from them, for years to come. It was a great Experience with Nutriessential.com

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Thumbnail of user mogaij
mogai j.
Typically responds within 8 days

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