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Nutri Essential has a rating of 2.5 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 24th among Vitamins & Supplements sites.
This company responds to reviews on average within 8 days
I recently had an issue with a delayed delivery of a product I purchased from Nutriessential.com, and initially, I was quite frustrated. However, my experience since then has completely changed my perspective on the company. Nutriessential.com went to great lengths to address my concerns and ensure my complete satisfaction with their service. The customer service team demonstrated an outstanding commitment to resolving my issue. Special thanks to Rachel King, the Customer Service Director, who was incredibly responsive and attentive throughout the process. Her dedication to customer satisfaction is truly commendable. Rachel and her team took the time to understand my situation and worked diligently to resolve it promptly. Their efforts reassured me that Nutriessential.com genuinely cares about their customers' experiences and is willing to go the extra mile to make things right. I am now a very satisfied customer and will continue to shop with Nutriessential.com, confident in the knowledge that they stand behind their services. Thank you again to Rachel King and the entire Nutriessential.com team for your exceptional service!
I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.
Nutriessentials has a huge selection of supplements and vitamins for any health conscious person. Prices are very competitive and delivery of products comes very quickly with free shipping on qualifying orders.
I order most of my supplements stacks from Nutriesential.com because they have the high quality products that I have used for years. They ship immediately and are at my place in the same day. They also have very good customer service if there is a problem. I have referred several friends and family to use them.
They pretend to have supplements and the site looks legit. You pay for supplement, wait for it to ship, it doesn't. So you contact them. The runaround begins. The say item is out of stock, or backordered, just be patient or here try these items. The item in question will never be in stock, and you will never get any product.
If you ordered through them recently, go through your bank immediately and dispute the purchase, because you just got ripped off.
Tip for consumers:
Don't buy from this business.
Products used:
Never got the product that I ordered.
I ordered a $95 ocean mineral supplement from Nutriessential.com. They immediately charged my account. I emailed them after a few days to ask when the product would ship. They were unresponsive and didn't address my concerns. I emailed them every day for a full week all during business days and they never responded. I told them I would file a claim of fraud with my bank which I did and they still never responded. This company is fraudulent and should be shut down. I am going to take legal action (both brothers are attorneys) against them to prevent others from being scammed. BBB please help us shut this company down. Look how many others had the same problem. Lets do justice to these scammers who are taking peoples money and not fulfilling orders or responding to their emails, nor answering the phone. PLEASE DONT WASTE YOUR MONEY HERE!
Tip for consumers:
NEVER PURCHASE FROM THIS SITE. THEY ARE SCAM ARTIST THIEFS!
Products used:
THIS COMPANY TAKES YOUR MONEY AND DOESNT SEND YOUR PRODUCT! BUYER BEWARE.
Desmond not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
This is my 4th time using Nutriessential.com I love their products and I especially love the fact that they do vegan stuff as well. I also have ordered Some Multivitamins by the brand Pure Encapsulations. I got my products delivered in two days. I am recommending to all the people who want their products derived without any delay.
I have placed a few order over the last two years. I have never had any issues with the quality or service, but have never had to contact customer service. Always a very easy transaction. They have a good selection of supplements that can't be found anywhere else, and they always arrive in a timely manner.
Worst experience ever. I have ordered more than two months ago. The never shipped my order. At the beginning they kept lying that they shipped but had no trucking number, than they said that the medicine was out of stock and I had to wait longer. Now they do not reply. My order number is #2874
I have being using Nutriessential for a few years and i am very impressed. I always get what I order on time. The prices are already low but they also have some great sales. If I have a problem ordering anything, I give them a call and they have excellent customer service. They care for the shipping and replacement option as now a days i was unable to find the replacement of Health Concern products but they provide me the very great range of the other Herbal Brands with the Expedite free shipping. Thank You for helping me.
I love ordering from Nutriessential because ordering with Nutriessential is so easy. Also, I always get my order in the same day with free and expedite shipping. Whenever I have needed to call for any reason the phone team is always friendly and helpful. I highly recommend this store.
My physician sold me pure encapsulations EPA/DHA pills and I have been taking them for years. The problem was that brand you cannot buy off of the pure encapsulations website as it is normally sold by a doctor's office. I found that same brand on this site for even less money and free shipping. EPA/DHA is the best fish oil and was highly recommended to me by a doctor. I am glad I can buy it online without having to go into the doctor's office.
Excellent products with good qualities, On time delivery with a low shipping, the Quick response on email proper follow up if products are not available, provide discount code time to time. Satisfied, highly recommended.
I ordered for the first time on Nutriessential and I am super satisfied by their services. I received my products only within a few days. This website is a great option for people on a budget like me! You can get great quality products for a low price
Good, Arrived on time. I love the collection of popular brands product quality is very good. As i ordered my HMF Incentive And SPM active. The team is very supportive, will keep continue in future. Thanks to nutriessential.
You notified me when a product was in and I really appreciate that. I was paying twice the amount from another vendor. Luckily, I was able to cancel my other order and order from Nutriessential. I have shopped with Nutriessential in the past year's fast delivery, and reasonable price products.
I Highly recommend everyone to go for nutriessential.com for good quality of products as i am using it from a long time. I have been provided with amazing supplements with free shipping, as well as I am receiving orders on time. Love you Nutriessential team.
I appreciate how easy it is to navigate on your website. After ordering for the last five months, I found the product mix, price, and ability to contact customer service excellent. I see the negative review regarding communication, but I have found the ability to communicate available.
I appreciate the costumer service of this company as my experience was great communication, secured purchase and estimated delivery was ahed of schedule, arriving one day earlier I will be shopping here more often thank you
Amazing customer service! Fast and free shipping! I couldn't decide between 2 multivitamins. So I called, the lady was very knowledgeable about both products and helped me pick the right one for me. They arrived earlier than expected and well packed. I would highly suggest you looking at what they have to offer and you will be pleasantly surprised.
Happy with my Nutriessential.com
Scammed around 130€. Positive reviews are from bots and workers there.
System works by never sending a product nor giving a refund. Have been waiting a refund almost 2 months, ghosting with every letter. I had a one letter where they confirmed that they will refund but it seems to be a another lie after those ghostings.
Tip for consumers:
Avoid it, for best cost
I am very happy with the outcome of my first time doing business with Nutriessential.com. The item that I ordered was backordered so it took about a month before it was shipped to me. It arrives today. I understand that with Covid-19, companies are doing their best to create a safe work environment for their staff by working at home, etc. and are having to deal with the technological difficulties that can arrive. Nutriessential.com could improve their ability to communicate with their customers in a more timely manner when they're inquiring about their order but other than that, I fully trust Nutriessential.com and plan on ordering from them again in the future.
Tip for consumers:
Be patient with them as far as returning your communications. I fully trust Nutriessentail.com
Products used:
Marrow Plus
When you buy a product, it never gets shipped. When you reach out with questions, they ghost you (it took me 3 emails to get a response). When they finally responded, they sent me a tracking number of an unrelated order and every time I replied, they would copy-paste messages that didn't address the issue.
I realize later that they do all this to waste your time, hoping you will forget about the order. In the end, they said they would issue me a refund as I requested when I never asked for one. I just wanted my order which was urgent.
Best of all? When you buy, they ask you to leave a tip which I stupidly did, thinking it would get me my order faster and better service... so much for that.
Stay away from this business and its founder Denisa Rensen
Tip for consumers:
bigger scam than a ponzi scheme
Products used:
none as they were never shipped
I placed my order over a month ago and a couple weeks after waiting for an email saying my product has shipped I tried to contact Nutriessential. I messaged through their chat, the support email, and even resorted to their instagram all with no response. I have never had such horrible service from a company and am EXTREMELY disappointed. Don't ever purchase from Nutriessential!
Emma not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
Before I placed my order, I actually reviewed this company and thought it had good reviews from this website. But after my experience and to my surprise I saw that on the Better Business Bureau website, many others experienced the same as I did! I placed an order and waited weeks for shipment, but I never received my order. I also checked the shipment tracking, and the order was never shipped either. I called the company as well as posted a message on their website messaging board, and emailed the company with my order number, and received no answer. I also reported it to my credit card company.
Victoria not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
On December 6th I place an order for 6 products
The order is shipped on December 14
The order is inspected by customs at destination on December 27
The order is delivered on January 16
When I receive the order, only 4 products arrived (I was never notified of this situation)
To date, January 18, they have not yet refunded my money for the 2 unpaid products.
I placed an order 8 months ago and never received product or a refund. After I placed the order I was told it was on back order. I didn't mind at all. I checked in on my order a few weeks later and was assured it should be coming back into stock so I was optimistic as I was in no rush for my order. Months pass and I receive no update so I email saying I would like I refund and they said the refund time has passed (only because I waited for their promise of it "coming back soon") and unfortunately that product is still not in stock. So here I am 8 months later with no product and no money back.
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We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
Lena not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.