Nutri Essential has a rating of 2.5 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 24th among Vitamins & Supplements sites.
This company responds to reviews on average within 8 days
I recently had an issue with a delayed delivery of a product I purchased from Nutriessential.com, and initially, I was quite frustrated. However, my experience since then has completely changed my perspective on the company. Nutriessential.com went to great lengths to address my concerns and ensure my complete satisfaction with their service. The customer service team demonstrated an outstanding commitment to resolving my issue. Special thanks to Rachel King, the Customer Service Director, who was incredibly responsive and attentive throughout the process. Her dedication to customer satisfaction is truly commendable. Rachel and her team took the time to understand my situation and worked diligently to resolve it promptly. Their efforts reassured me that Nutriessential.com genuinely cares about their customers' experiences and is willing to go the extra mile to make things right. I am now a very satisfied customer and will continue to shop with Nutriessential.com, confident in the knowledge that they stand behind their services. Thank you again to Rachel King and the entire Nutriessential.com team for your exceptional service!
I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.
I placed an order 8 months ago and never received product or a refund. After I placed the order I was told it was on back order. I didn't mind at all. I checked in on my order a few weeks later and was assured it should be coming back into stock so I was optimistic as I was in no rush for my order. Months pass and I receive no update so I email saying I would like I refund and they said the refund time has passed (only because I waited for their promise of it "coming back soon") and unfortunately that product is still not in stock. So here I am 8 months later with no product and no money back.
I have been ordering Osteo K from Amazon, but their price went up so I started looking elsewhere and found Nutriessential. We had a hick up as I live in the country and they couldn't verify my address. Order didn't arrive. Once I contacted them of the issue, they went right to work and corrected the situation above and beyond my expectations. I Highly recommend. Thank You Nutriessential
Products used:
Osteo K
I have a good experience with their service. Their service is good and the shipping doesn't take too much time to arrive. My friend shared with me her great experience in Nutriessential.com, their servers are fast and the shipping is fast. I also recommended buying a product from this site.
I was looking for a particular supplement that had been discontinued and did a google search. I saw that the product I wanted came up on my google search with Nutri Essential. I was able to place an order for 10 of them for over $300. I got an email the next day stating that they would not be able to fill the order as it had been discontinued. They wanted to replace what I had originally wanted with their product. This is a bait and switch tactic for them to be able to get customers. I see that they are still advertising for the product that I wanted and have not been able to purchase. They did credit my card when I notified them, but what a pain in the butt to go through this, so that they can acquire new customers. They only list their products on their website and that's all they want to sell. Cheap trick. No thanks Nutri Essential.
Tip for consumers:
Dont use it
Products used:
none
This is my first order with nutriessential and the service was amazing. I was seeking for a product that was in backorder at that moment but they notified me when the product arrived. Customer service ia also supportive! Thanks!
The problem with vitamins, herbs and supplements purchased at market stores is that the customer do not know the quality over them. This company has quality products at the appropriate doses. The wrapping over the products is nice. You can go with Nutriessential. Thank You!
I am using nutriessential.com from last some months, products quality is very best and the service is very fast. As i always get the best quality of products in very genuine time period. I would like to use this site in future, and I recommend this one.
You will not get your product. When you don't get your product, they give the silent treatment to your correspondence. The shipping info they provide is a 26-dig USPS tracking number but send you to a weird Evri tracking site that does not take the USPS number. USPS just says your stuff is in Smyrna, TN for days and days and has no other info. When you email about it, the "senior operations manager" Lisa Heath will shoot back a quick reply only giving you the same USPS tracking number that does not work on their Evri tracking site again while not answering any of the questions or offer help. In addition, the "scientists" they have listed for their company are also listed on other phony supplement websites so the whole thing is a scam. I'm quite certain the good reviews they've received were written by themselves.
Tip for consumers:
Don’t use it. Seriously, find a legit company to purchase from.
Products used:
None because they were never received.
My product was out of stock from a long time but nutriessential.com supports me to find new similar supplements. I tried to find out in other places also but thanks nutriessential to help me out from this issue. Thanks for suggesting me a new replacement product.
Placed an order on Nov 20, got an email stating my order had shipped November 23, I sent an email Nov 27 asking for a tracking number, then called and emailed again Nov 28, I received a response back November 29 stating a tracking number would be provided soon buts it's now December 8 and still no tracking number.
Ill be initiating a credit card charge back if I don't get an update with the next couple of days.
Tip for consumers:
Tracking number are generated when a shipping label is created, so the whole “processing times” are bogus
Products used:
None because I didn’t receive anything
I ordered several products 2 years ago and they were not able to fulfill the complete order, which I understand, due to covid, however they repeatedly told me that they soon expected the other product to be available, however that has not happened, but they previously advised me that they would refund me at any time, but now refuse to do so. I've emailed them and left several voicemails, with no response. Very disappointed.
After placing my order for supplements I have been given the run around over and over. It's been over a month and I have not received my product, no tracking number or any proof of document that my order is on the way or has even been filled. I've requested tracking numbers several times and they refuse to give it to me or respond to my emails. Like other reviews below, this company is a scam and completely fraudulent. DO NOT ORDER FROM THEM.
Tip for consumers:
Do not use. Company is a fraud.
I am very happy with nutriessential.com because they respond me very immediately through the mail they were always connected with me. So i thankful with nutriessential support team. Thank you nutriessential.
My order was backordered, but the people at Nutriessential always let me know what status my order was at. They even suggested substitutions for what I originally ordered. A good company to deal with.
I ordered Genestra HMF brands and Metagenics products.The product contain very good quality and There is return as well refunds policy for the products. Nothing Can be better than this website. Very prompt Service.
My practitioner recommends me Nutriessential.com for my routine probitics, and i have been the customer over from 3 years now, Its really helps to complete my all needs. Bone builder by Metagenics gives much strength also Omegagenics is the best one. Love the products, received on time always. Prompt service as expected.
I am regular customer of nutriessential.com since 2 years, I would like to recommend this best ever platform which mainly consist all the popular brands, best products categories and 2 days free shipping with VIP discounts, i. E. just wowwww.! As it has been and always truly helpful for me.
I ordered pure caps pure lean supplements for weight loss and they have helped tremendously. I like how pure encapsulation includes all of the ingredients recommended for weight loss such as chromium all in one pill. Good thing is that it doesn't have caffeine in it. Douglas lab, metagenics and Unda also have their best products. Thank you Nutriessential and team.
I am using Nutriessential from long ago, I always got delivery of my all supplements within 2 days with the great quality of products as they brief on the site. Guna, Douglas lab, Genestra and many more have the very wide range of products. Will continue in future too, Thank alot nutriessential team.
I love this website because it has such a wide variation of all the different supplements I would ever need. They also have wonderful packaging and delivery is always prompt and effecient. Their customer service team is always so responsive and is always super helpful!
Products used:
All
I have ordered from them in past with no problem. However the last two times I ordered I never received the astra garlic and through email exchanges they indicated that it was on back order and I would receive it. But I never did and they stopped responding! I disputed the charges with my cc company and one of the charges was refunded by my cc compay but the other one of over 60 days so I am out of over $60! Don't do it!
I placed an order on Dec 3rd for a product supposedly in stock and received an email about my purchase. I signed up for the newsletter because I could receive 15% off my purchase. I never received the code so I sent a message and never received a response. Eva finally replied and told me she would forward my email to an appropriate person. She replied back that the 15% is only applicable to purchases over $75 which is not what is stated on the website. When I asked about my order, she tells me that it is out of stock until the end of the month and will be shipped once received. When I initially placed my order, it never indicated it was out of stock and my credit card was charged. This company is despicable and I will never order from them again. If I don't receive my refund, I will be filing a claim with my credit card company.
Before you would order anything form them, check their BBB record:
https://www.bbb.org/south-east-florida/business-reviews/vitamins-and-food-supplements/nutriessentialcom-in-sunny-isles-beach-fl-*******/reviews-and-complaints?section=complaints
Normally everybody receives a A+ rating there but theirs is a F!
The problem is if you have any problems you can forget about getting a response from them. I put in an order and they shipped me an incomplete order and I had to keep on calling and emailing them to get the problem resolved. Then placed an order later and they shipped me products with very short expiration dates and despite numerous contacts, there were no responses. In short, order at your own risks.
I found nutriessential the best for me on internet which meets all my requirments. I bought the products from Pure Encapsulations. I would like you to go through the nutriessential and get you products with free shipping
I have been a customer of Nutriessential for over 14yrs and always had excellent service w them! They also always provide best promotions and i always receive my orders within 2 days... My wife and i highly recommend them
Order never shipped (it's been eight months). Customer service does not reply to emails or answer any of their phone calls or return voicemails. Not recommended.
Tip for consumers:
This business is horribly rated around the web. Wish I'd checked before I bought. SINCE I NEVER RECEIVED WHAT I ORDERED.
Products used:
None, I didn't ever receive anything.
We would like to investigate this matter further to understand the specifics of your situation and address any issues promptly. Could you please provide more details such as your order number, the date of the transaction, or any other relevant information? Your input is invaluable to us, and we are committed to resolving this matter to your satisfaction.
We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
Hello Leslie,
Please provide you Order Number?