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Nutri Essential has a rating of 2.5 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 24th among Vitamins & Supplements sites.
This company responds to reviews on average within 8 days
I recently had an issue with a delayed delivery of a product I purchased from Nutriessential.com, and initially, I was quite frustrated. However, my experience since then has completely changed my perspective on the company. Nutriessential.com went to great lengths to address my concerns and ensure my complete satisfaction with their service. The customer service team demonstrated an outstanding commitment to resolving my issue. Special thanks to Rachel King, the Customer Service Director, who was incredibly responsive and attentive throughout the process. Her dedication to customer satisfaction is truly commendable. Rachel and her team took the time to understand my situation and worked diligently to resolve it promptly. Their efforts reassured me that Nutriessential.com genuinely cares about their customers' experiences and is willing to go the extra mile to make things right. I am now a very satisfied customer and will continue to shop with Nutriessential.com, confident in the knowledge that they stand behind their services. Thank you again to Rachel King and the entire Nutriessential.com team for your exceptional service!
I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.
Love the platform nutriessential.com, I get everything which i needed. 5HTP by Douglas lab and Omega capsules by metagenics, the brands which I Expect and my practitioner (Arizona) recommends. But I can buy the products myself here on Nutriessential.! Prompt service timely delivery.
Life as we all know is a blessing and to do a favour, we need to cater to the needs of it. I have found a way to boost my physical well-being by trying Nutri Essential after a keen study of the concerned. I found the service flawless aided with necessary information which enables anyone to find a space to try Nurti Essential. I fully recommend Nutri Essential for one and all to get the best out of it. In this tech era when one has to meet different parameters of well-being, the above mentioned seems a choice hard to avoid.
The product quality is awesome. I love it... thank you nutriessential to give me the best site for all kind of products which i like. I use a new coupon code "VIP1" and "Fishoil2". Use this coupon guys and get the discount also. Thank you nutriessential.
Super irritated. Nutriessentials looked to have a supplement I was searching for. Placed an order Feb 16th. Said it was being shipped - it did not. Reached out Feb 23rd via chat - not a response. Emailed customer service Feb 24th. Asking for update or a response - nothing. Contacted them in March - nothing. Chatted them this afternoon 4.19 - no response. I anticipate that there will be no response to the voicemail and email I left as well. I'd like my money back. Make it right Nutriessentials. Order #*******
I have ordered metagenics. I have never had a problem ordering. I always received everything on time. Nutri essential is a great and reliable company to order from. I will look forward to order from them in future.
I made an order in June of 2021. It said it was on back order so I expected a wait. I kept an eye on it but it was still on backorder. So I ended up buying elsewhere. But when I went to request a refund they said "Their system couldn't process a refund after 30 days." Wouldn't even try to work with me. They still haven't sent it to me.
I have had enough and I will File complaint with BBB and preparing to file complaint with Attorney General.
I ordered (Order #*******) $182 in products and I have no information about the status of this order. I got confident after reading that it is a 15 years company that I can trust but after not receiving any reply from them I found a long list of people explaining the they got scammed and lost their money.
It is a very low way of scamming, stilling money by selling health products from people in need.
I will find the way to receive back my money.
Have been a customer for many years. Product range outstanding, service excellent.
I live in Arizona and can expect delivery within a few days a very good prices and conditions
Tip for consumers:
Wide range of product of manfacturers
Products used:
supplements
I ordered from them in June. They advised in August they couldn't supply my product so I asked for a refund.
First they offered alternatives however I needed a specific brand they could not supply. Eventually agreed to a refund and then gave me the run around until it was over three months since the order and they cannot give a refund.
I've had to report it as fraud to my credit card company to get the refund.
DO NOT BUY FROM THIS COMPANY!
Products used:
None. Didn’t get them
Please provide with the order number and with the real name as your information seems incorrect. Our contact is correct well as our email is correct and verified. We have been in business for 16 years and we have good review in sitejabber and we don't appreciate the person who could be a competitor that is trying to tarnish our image.
I ordered creatine for the first time with the standard delivery. My order arrived in less than 24 hours anyway! It came in protected packaging with no issues whatsoever, I'm very impressed :)
Easy returns, good experience with virtual assistance.The management team is very great and they offer me replacement as I got it after a week. Thank you nutriessential team.
I'm very happy with their products!
I tried whey protein, pre workout blend, creatine, wafers, vitamins and flavour drops! I can honestly recommend all those products. Great value for a price you pay
Great site. Has a great variety of products to choose from that you don't often find other places. And they also have very fast and free shipping. Customer service is fabulous
Used this several times now and always happy with the service received fab price very fast delivery.the protein meal replacement blend is amazing. Really recommend The vegan Protein too.
I am able to find products that are either more expensive at other places or hard to find elsewhere. The prices are already low but they also have some great sales. Shipping is fast.
I have the utmost respect for nutriessential's support team knowledge. They provide me other supplements and They have written several email supports, including Coupon codes also.
Be careful! I ordered a product from them and after 8 days they notify me the product is no longer available. They refuse to refund my money and keep trying to sell me something else instead.
Tip for consumers:
Buyer Beware! They list items that they don't actually have available then tell you a week after purchase its on back order and not available and refuse a refund.
Products used:
I ordered a probiotic that's never came and was not given a refund
Dear Jami,
Please provide with us your order number since we always provide refund to our customers and It usually takes 5 business days to receive refund.
Thank You
Im just like one of the many customers of this company who was charged for a product and never recieved it or any kind of explanation why. Their website said the multivitamin I ordered WAS in stock. After nothing for 2 weeks I emailed this company telling them I wanted a refund if this was on backorder. I recieved a reply saying they should have it in stock soon and they have it in gummy form. They totally ignored my request for a refund. I just don't know how a company can repeatly get away with doing this to their customers. How don't they understand this is a terrible way to treat their customers? I'm gonna contact the BBB and everybody I can think of. People need the stuff they are ordering! Quit playing games with people's money! This isn't a one time mistake it's a disturbing pattern. I just wish I woulda check these reviews before I ordered from these crooks not after!
Jason not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
The website is easy to understand and the products are exactly the same as the doctor's office
Check out was super fast and already had saved my coupon for next time.
I highly recommend this site for their discount code that you can use in all their products and fast shipping which most of the time is free. The code I used is VIP not sure if it still works.
Ordered sea salt, they never shipped the order and can't reach anyone there. The worst service and no communication from anyone. Will contact my credit card company for a chargeback.
Tip for consumers:
Avoid this website
Products used:
I had to order from another seller.
I received my order in a timely manner. I received exactly what I ordered in good condition. I have ordered some Probiotics by Pure encapsulations and some products from Nutra Biogenesis. I am happy with the service. I was happy to receive the product which I was unable to purchase locally.
I really enjoy the products I've purchased from nutriessential. They are effective and always delivered timely. The staff is courteous, helpful and very informative.
Ordered product from them over a month no info - i have emailed in several times now asking to cancel and still have not received my refund after they told me it was on backorder.
Taylor not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping.
Gain trust and grow your business with customer reviews.
We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
Victoria not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.