• Nutri Essential

Nutri Essential

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Overview

Nutri Essential has a rating of 2.5 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 24th among Vitamins & Supplements sites.

  • Service
    118
  • Value
    114
  • Shipping
    119
  • Returns
    105
  • Quality
    101

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 31.6%
Positive
6
Neutral
0
Negative
13
35
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How would you rate Nutri Essential?
Top Positive Review

“Outstanding Customer Service: Nutriessential.com Exceeded My Expectations”

Mohammed S.
6/19/24

I recently had an issue with a delayed delivery of a product I purchased from Nutriessential.com, and initially, I was quite frustrated. However, my experience since then has completely changed my perspective on the company. Nutriessential.com went to great lengths to address my concerns and ensure my complete satisfaction with their service. The customer service team demonstrated an outstanding commitment to resolving my issue. Special thanks to Rachel King, the Customer Service Director, who was incredibly responsive and attentive throughout the process. Her dedication to customer satisfaction is truly commendable. Rachel and her team took the time to understand my situation and worked diligently to resolve it promptly. Their efforts reassured me that Nutriessential.com genuinely cares about their customers' experiences and is willing to go the extra mile to make things right. I am now a very satisfied customer and will continue to shop with Nutriessential.com, confident in the knowledge that they stand behind their services. Thank you again to Rachel King and the entire Nutriessential.com team for your exceptional service!

Top Critical Review

“Additional costs”

Mary-Jane G.
10/14/24

I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.

Reviews (253)

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customer service (49)
Thumbnail of user ginal279
India
1 review
0 helpful votes
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May 14th, 2020

I have ordered Zinc and Vitamin C by Pure Encapsulations from few companies at the same time from my husband and I since we were getting paranoid from this tragic pandemic. The first company that we have received it from was Nutriessential which was drop shipped directly from Pure Encapsulation few days later then usual since in the past we have always receive our supplements need s from them within 2 days but they were faster then the other companies that we have order it from so we are grateful to them.

Thumbnail of user monicap349
India
1 review
0 helpful votes
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November 6th, 2021

Lisa the person I have chatted with through text was very helpful to know my orders status. I wish nutriessential employees would assist every person the way he did.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosej135
India
1 review
1 helpful vote
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April 8th, 2021

I've been shopping at nutri essential for many years now. I have never had a bad experience. Everything is always priced right and shipping is always on time

Thumbnail of user steveb2820
India
1 review
0 helpful votes
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February 22nd, 2023

I found Verities of product in brands... It was easy to pick as per my requirement.
I was facing problem with mailing address but support team made easy for me in one go

Products used:
Suppliments

Service
Value
Shipping
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Quality
Thumbnail of user marcoj15
India
1 review
0 helpful votes
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February 14th, 2018

Without any doubt, this is a great area to know how to take care of your health. There are many things that are not at all known by the people about health care. I recommend this website to everyone.

Thumbnail of user gabinoh
India
1 review
0 helpful votes
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May 11th, 2018

Absolutely wonderful service! Quick response, follow up on emails, shipping, etc. Product in sealed box, exactly as ordered. Great site, great service!

Thumbnail of user barbaras638
India
1 review
0 helpful votes
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April 20th, 2019

I highly recommend this site for the quality of the products and service of nutriessential, team is very supportive. Thank you nutriesential. And would like also use in Future too.

Thumbnail of user gloriab877
Canada
1 review
0 helpful votes
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October 11th, 2023

Ordered supplements and they said it's on their way. Nothing has arrived. They're not answering emails and not answering phone calls. Do not use! 0 out of 5 rating

Thumbnail of user lisam985
India
1 review
0 helpful votes
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April 7th, 2019

Very good Service, and fast order as I got the products on time. With very reasonable price and quality of products is best.
Thank u nutriessential.com

Thumbnail of user randys507
Canada
1 review
27 helpful votes
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January 15th, 2021
Verified purchase

I shared my review Jan 15/21. Since then I complained to the BBB and the Florida Department of Agriculture and Consumer Affairs. About 3 days after filing these complaints Nutriessential contacted me by e-mail and phone, and offered to sent me another product.
They sent the product using UPS for quicker delivery which was appreciated, but it wasn't what I had originally ordered.
The company would not provide a refund which I asked for several times. They also ignored numerous e-mails, phone calls, and contact using their messaging system. In my opinion without the business being contacted by BBB and Consumer Affairs I would have lost my money.
Bottom line, they sold a product they did not have in stock. The same product was still on their website at the time of writing this review looking like they have it in stock, when they know it is not being made by the manufacturer. I would not recommend or ever do business with this company again.
UPDATE: Since posting these reviews "John" from Nutriessential has now left a message that they may take action against me if I don't remove this review, because "my review is hurting the reputation of their business". I have no intention of removing my review which is 100% truthful and accurate.

Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Mr. Randy, you have placed your order for shipping in Canada and the product that you have placed was in back order from Canada so we have given you the choice to either receive a full refund or if you prefer a replacement and you have chosen replacement so we send it expedite shipping to you without charging extra for expedite shipping. Please understand that we are a US based company so mainly we deal with customers in US and our products are updated accordingly to US availabilities.

Thumbnail of user nizarc
California
1 review
0 helpful votes
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November 18th, 2020

We have been customers for over 10 years. We are greatly satisfied with their prompt delivery. We trust their products and highly recommend Nutriessential services.

Thumbnail of user aprilh162
Florida
1 review
2 helpful votes
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September 28th, 2019

I felt like I was being ignored. It took forever to fill my order one item was discontinued I kept trying to contact the company but could not get anyone to answer phone or reply to my emails.

Thumbnail of user cinnamonb9
Virginia
1 review
21 helpful votes
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January 28th, 2021
Verified purchase

I placed an order on November 29 for some feline renal vitamin powder that showed "in stock" on the website. I received an order confirmation and assumed I would get the order within a few weeks. On December 17, when I still had not received the order, I contacted the company via email. The next day, Eva informed me that all of their products are drop-shipped from the manufacturer and this product was on backorder and would ship at the end of the month. Annoying, since there is no mention of this on the website product description or within my order confirmation, but not much I could do, at that point. On January 13, when I still had not received the order, I emailed the company again, requesting to cancel the order and receive a refund. I received no reply. I sent another email on January 15 and received a response from Eva that the product had been discontinued and offering me several other items as a replacement. I responded that I didn't want any other item as this is what my Vet had prescribed and, in addition, I had already bought it elsewhere in the mean time. I again requested a refund. Last week, I used the "message" functionality on the website to send a message requesting a refund. No response to either request. As of today, I had to open a dispute with my credit card company since I paid $73 TWO MONTHS AGO for an item I never received (and never will receive if it's been discontinued) and this retailer REFUSES to refund me. Worst online ordering experience I've had in years.

Tip for consumers:
Here's a tip: Shop elsewhere. You will never receive your product or your refund from this one.

Products used:
I never received my products so cannot comment on them.

Service
Value
Thumbnail of user arlinar1
California
1 review
1 helpful vote
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July 22nd, 2022
Verified purchase

I would not recommend purchasing anything from them. Aweful service no one has reach out and helped. My son never recieved his creatine and no one helps him.

Products used:
Creatine

Service
Value
Shipping
Returns
Quality
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Kindly provide you order number? Arlina not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 17 years now and have over 150,000 customers with very high retention rates.

Thumbnail of user oskart9
India
1 review
1 helpful vote
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January 17th, 2018

This place is wonderful! I had one issue where I was charged more then what my purchase was. It was easily corrected by contacting them. I highly recommend and trust them with my business.

Thumbnail of user johns2532
India
1 review
1 helpful vote
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December 5th, 2017

I have ordered from Nutriessential.com for several years and have always been pleased with them. They have great products, prices, and customer service.

Thumbnail of user rosej389
India
1 review
0 helpful votes
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May 17th, 2023

I shopped with them for first time and my experience has been amazing. Their customer support team helped me with my questions and the product was delivered to me on time and it was quick.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saraha1673
California
1 review
1 helpful vote
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February 2nd, 2022
Verified purchase

It is the most insane thing I have ever dealt with a company. Unfortunately, without seeing reviews, I purchased a product on 8/11/2021, and today is 2/2/2022. This is almost six months of waiting on 1 item to be received. I have been following up with them ever since. In Sept, they replied, saying it's backorder from the manufacturer, and once they receive it, they assured me they would ship it out to me. Okay, I understood and kept waiting. Then it's Dec, and I have not received the product. I check everywhere online, and it's available, so I emailed them for an update, and I heard NOTHING from them. I emailed many times in January 2022, and still NOTHING. I have called and left a voice msg which they claim they get back to your call after 24 hours; well, that is a LIE too. They have NOT called me back NOR emailed me back with a new update. They are stupid not to reply or update you as they lost a potential customer. All I want from them is to either refund me my money OR ship out the product I purchased. Please beware they are fraud and scammers! I have reported their business to reportfraud.ftc.gov

Tip for consumers:
Beware they are scammers and fraud. They never shipped out my order and when I kept following up they stopped responding to my emails. NO refund, NO product that I have bought from them, and NO call back from them. It is been 6 months since I have placed my order with this scammer company.

Products used:
Did not end up using anything. I am still waiting on my product to receive from this scammer company

Service
Value
Shipping
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Thumbnail of user gracyh2
India
1 review
0 helpful votes
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September 25th, 2021

Great site many good health and fitness brands to assist with training and dietary needs. I recommend you look through the brands on offer.
Pleased with site and the service it provides, thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennethf20
Norway
1 review
9 helpful votes
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November 6th, 2016

Well, if you never had these type of issues before, here is another case! I didn´t recieve my order, did not get any answer on my e-mails, and of course did not get a refund!

Thumbnail of user syedafifaq
India
1 review
0 helpful votes
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February 11th, 2022

It was my first time shopping online for supplements. I gifted it to my brother, the quality is amazing. It's a win win. My suggestion you should totally go for it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user taylorb370
India
1 review
0 helpful votes
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July 28th, 2021

Very good products across the board. Delivery always very good too. I have ordered some products from Pure Encapsulations and Douglas Labs. The quality of the products was good. Highly Recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user noeliaj
Lithuania
1 review
0 helpful votes
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October 13th, 2017

I have been provided with amazing supplements, as well as I was receiving orders on time, same as my family members who have also been satisfied with their orders.

I truly recommend Nutriessential.

Thumbnail of user danielf291
India
1 review
0 helpful votes
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May 8th, 2019

The product was exactly as described, and the nutriessential service is really great as online ordering is very simple. Item was received on time and quality as expected.

Thumbnail of user maliaj1
India
1 review
0 helpful votes
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May 18th, 2018

I used the "Nutriessential" products, quality is too much good. My health problems are resolved. My digestion is good from last time and also my health is improved..

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Thumbnail of user mogaij
mogai j.
Typically responds within 8 days

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