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Nutri Essential has a rating of 2.5 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 24th among Vitamins & Supplements sites.
This company responds to reviews on average within 8 days
I recently had an issue with a delayed delivery of a product I purchased from Nutriessential.com, and initially, I was quite frustrated. However, my experience since then has completely changed my perspective on the company. Nutriessential.com went to great lengths to address my concerns and ensure my complete satisfaction with their service. The customer service team demonstrated an outstanding commitment to resolving my issue. Special thanks to Rachel King, the Customer Service Director, who was incredibly responsive and attentive throughout the process. Her dedication to customer satisfaction is truly commendable. Rachel and her team took the time to understand my situation and worked diligently to resolve it promptly. Their efforts reassured me that Nutriessential.com genuinely cares about their customers' experiences and is willing to go the extra mile to make things right. I am now a very satisfied customer and will continue to shop with Nutriessential.com, confident in the knowledge that they stand behind their services. Thank you again to Rachel King and the entire Nutriessential.com team for your exceptional service!
I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.
We have been customers for many years and have been very satisfied with the product offerings, pricing and expedited shipping service
We have bought supplements and Vitamins from nutriessential for over a year and have been very satisfied.
Takes your money and doesn't send product or respond to inquiries. Scam artists! Avoid, avoid, avoid!
Very satisfied with service and very nice people and very fast to get my order.
Customer support team is very helpful in solving the problems.
Product delivery and customer support is good and quick, Support team solve all the query for my product shipment
For the first time I decide to buy supplements from nutriessential. I found it easy to order through nutriessential.
Love with paraguard liquid. Its my second order with nutriessential. Highly recommended for herbal supplements
Very smooth experience of shopping online. Happy customer. Highly recommended for free and fast shipping.
Nutriessential offers wide range of products with free shipping. Pricing is great and also the quality.
Your company provides the fastest shipping of any item I've ever ordered online. That's important when you're buying health supplements
I absolutely love nutriessential transparency in medicine description and shipment within turn around time.
They shipped fast and very responsive with support. My experience is great when buying through their website. Highly recommended
Always the best prices. Received free shipping and got my products delivered in two days. Great company to deal with
I'm happy i didn't expect, i'm surprised i got my order within 2 days.! Appreciable company. Happe me,
This is like my 2nd order from nutriessential.com and I must say the service is great. The system is easy to use
First time I booked the product. I got the delivery on time and costumer care informed me about my order confirmation and shipping details
Products used:
Suppliments
Good experience. Ordered some multivitamins. The quality was good and also got some discount coupons.
Thanks nutrissential for your support because I am new the website world and I found your website it's really supportive and helpful. Thanks
Nice product with good quality. I have ordered Whey protein by Now Sports. Mixability is just awesome.
It was a great journey using the products of nutri and I'm extremely satisfied with their customer service.
I ordered and paid for two tubes of cream and on 8-10-15 that same day they told me in an email that they don't have any. So I emailed them back on the next day to say I want a refund. They asked me to buy something else three times, and three times I said no, and three times I asked for a refund. After 18 days of this, I called my bank, and got a refund/chargeback the next day.
Update: 10/10/2015 I received a refund from nutriessential.com and below the comments say that they don't know who I am. I have proof of a refund and proof of emails back and forth from them on the order I gave them as well as their response back to me.
Here is a copy and paste of my bank record minus my card info for my security:
08/31/2015 POS CRE 2237 08/28/15 ******* NUTRIESSENTIAL.COM *******498 FL Card # XXXX 30.55
The above "POS CRE" stands for positive credit for a refund for two tubes of Carlson's Key E cream, of which they did not stock on their shelves but sold to me, they never canceled their order, nor said they would provide a refund, until I asked my bank to follow up on this matter.
They say below, " We are a legitimate company," twice, and they said the same thing to me in my emails from them, but I know better. They need to change their ways.
Ordered 8-10-15. Nutriessentials: "Thank you for your order. Unfortunately, item... is no longer available. However, we would like to offer the following suggested replacement products for your review and consideration."
Me: 8-11-15 "No thanks. I request a refund."
Me: 8-15-15 "I request a debit card refund, if you have not done so already. Please reply"
Nutriessentials; 8-18-15 "We apologize for the delay. We have forwarded your request to the accounting department to process your credit."
Me: 8-19-15 "Thanks for the update."
Nutriessentials: 8-20-15 "We are a reputable company and we try to assist customers when a product has been discontinued or no longer available."
Me: 8-20-15 "Just a refund."
I contacted my bank on 8-28-15 and received refund/chargeback the next day.
John please provide us with your last name because we couldn´t locate any request for a refund for tubes of cream as you have claimed.We are a legitmate company and never had these type of issues before! We are a legitmate company and we try our best to never have these type of issues with our customers.
They gave me wrong tracking number and they stopped replying to my email. Not recommend it at all!
Dear Asim, your order number 45266 consisting of Lith-Oro 5 mg x 4 is on its way to you, our team has not shared a wrong tracking ID with you as our international shipments are sent through USPS standard delivery and they take a bit of time, also since customs of the countries are involved, they may also take time and cause delay due to inspection of the supplements. Please track your shipment on USPS.com with uh050868743us as it is in transit and on its way to you.
I absolutely love this product! It was cheaper and even free shipping. Thankyou nutriessential.com.
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We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
Bonnie not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.