Nxtv.io

I have been a client of icutcord.net, they were good for a while, then at some point, they started changing everything. It change over to NxTV.io I was unable to pay by Credit Card for a while with the only option of paying with Crypto Currency which required more information than I was willing to provide just for this provider.
Now for some unknown reason each time I send a ticket in about issues with service, the ticket arbitrarily disappears /deleted without a response from them. At this point, I have 0 (Zero) trust with them. I have been unable to find an email address to send these issues to or get any sort of response back from them. If they find this, please contact me back. It was fine that you would get a response only on the weekend, but now nothing, and a ticket deleted? Come on. That is extremely poor customer service. I get more replies from a guy I met from Kijiji than a platform I researched.

I have been a customer before the name change and had No problems. Now I can not get VOD or Series.