Nykaa

Their delivery is a joke. I had through horror of an experience to have my order delivered. They lie shamelessly that your product would be delivered at the earliest possible while you continue to receive false messages by delivery service that you were unavailable and hence the product was undelivered.

I ordered a product and that was not a good quality product, I requested for return immediately but delivery agent did not come to take that back infact messages were received to me that I have rescheduled the same and talked to number of customer care executives, n no. Of mails but no resolution to my query. Worst kind of services I have ever seen from a shopping site

Sending me wrong products whom I didn't even ordered. Also low rate items. My total bill was 700 something nd they send me 450 something items. Nd now refuse to accept it. Trying to escape from it. Not even trying to help me. Nykaa totally fraud. They're playing with customer emotions and their money too.

Naykaa Service is soo poor. They never inform us for anything Wasting people's time. This is 2bd time that I did not receive my order on time even Naykaa didn't inform me. It's not Trust worthy When you are working & busy in your daily busy schedule so it's Irritating to only we have to connect them about delay.they never provide accurate information.

To return a non returnable priduct reason i was given was its a non returnable product. Product photos are asked a part of returning it. And while doing that i was told the product is opened hence cant be returned. Pathetic would want to give half a star

I got one product from nykaa.com which was non returnable and size was small so I asked to replace the product but they denied u was trying to replace it within time limit but there was error on application I couldn't able to replace or contact customer care that time and when get to connect them they simply denied replacing the order my money got wasted. I escalated but the senior customer care was very rude. Very bad service.

There is a return option given in nykaa huda beauty and it's a scam. They never give a return option. If you think in a cheap price you getting good product then be assure you are in a trap. Bcoz if you get wrong or damage product you money is going to mess bcoz nykaa dnt gv any return. And they provide wrong product and cheat customer money by not allowing the return option. Thus it's a cheat be careful.

If there is a possibility of giving negative star I would do that right away. I have never seen an e-commerce website which is so rubbish, inept, deceiving. I ordered 2 swim suits for my kid size 7-8 and 5-6 which costed me 4000 rps and they sent a smaller sized clothes when we wanted to return they are saying these products are not eligible for return. I clearly took pictures and showed them there is no size mentioned on clothes now the customer service disconnects the call. I am not sure how this website is gaining so much prominence in this country. But please don't use it going forward.

I was suppose to receive my order on 4 th of dec and today being 6th I tried contacting the help centre. Unfortunately they only have chat support and the agent don't even feel the need to respond. I contacted few hours back too but they are not even able to provide the contact details of the courier center where the order has reached. I don't even feel like giving 1 star rating. And finally when the agen responded she just sent a msg and closed the conversation as if customer have nothing to say

We keep writing to them about attempted frauds on their site but no action is taken. They keep sending back automated messages which are useless and without any meaning. Dont save your payment methods on their site as they do not let you remove them. The website keeps saying error when you try to delete your saved cards.

I am not much sure about nykaa products but one thing happened to me that I ordered from nykaa... money got deducted instantly from account but order was not placed... there is no such platform on which this issue could be solved... when I called customer care number they told me to wait but no one at all bothered to look into the matter... and now it's 2 week but nobody can take care of this issue.

They are next level of incompetent service staff.I paid 4000 rupees for an order which I never received even after 3 weeks of waiting for the order. There was a small change required in phone number because of which they punished me in the entirety.They hardly bother if you are not going to shop back with them.

When asked for refund they are just refunding back half the amount? Really? Why? Now do I need torture of another 3 weeks of back and forth emails to get my money back!

Please do not shop with them, they are hell unreliable!

Very pathetic service. Refund process is very slow over a month or more. Not humble for its customer concerns. Lots of efforts and time wasting by taking order related concerns if it is purchasing or return. Refund can't get without customer's complaint. Never spend money in Nykaa wallet or gift card. Very poor service and not reliable. Technical issues in the app, lots of bugs and system issues. Because of this customers have to suffer and because of their issues they don't consider customer's concern. Very poor and disappointing service for me. Someone can get surely Pissed by calling to its customer care if Have any concern. Frequent changes in offers and discounts. So, have to wait for long time. Not satisfied with the app. Surely, I m gonna to use another app and avoid purchasing from Nykaa. Also never recommend to anyone.

I am being trying to place an order since, last 4 days now but the order is not getting created and i got the option to pay it from nykaa wallet and i had added money in that now i am making calls there is no solutions, everytime they are asking me to dial some other number, even sent an email but there is no response from that as well. I feel my money 3000/- gone in nykaa wallet. Feeling so frustrated and irritated.

My wife ordered few products from Nykaa but they turned out to be fake as compared to same products she purchased from showroom plus the seal was broken for one of the product and it has dried up. Tried calling customer care and wrote emails but no response. Looking at all this I have posted this review. I suggest better pay little more but purchase from showrooms as you will apply them on your skin and hair( body parts) so why take risk as these duplicate products might do some reaction on your skin or hair.

I ordered my product on 25 July 2022, still they don't have shipped it, when i call there customer care they just say to wait for 24-48 hours! This is the worst company i have ever seen! These kind of companies should be banned!