Nykaa

Their delivery is a joke. I had through horror of an experience to have my order delivered. They lie shamelessly that your product would be delivered at the earliest possible while you continue to receive false messages by delivery service that you were unavailable and hence the product was undelivered.

I ordered a product and that was not a good quality product, I requested for return immediately but delivery agent did not come to take that back infact messages were received to me that I have rescheduled the same and talked to number of customer care executives, n no. Of mails but no resolution to my query. Worst kind of services I have ever seen from a shopping site

Sending me wrong products whom I didn't even ordered. Also low rate items. My total bill was 700 something nd they send me 450 something items. Nd now refuse to accept it. Trying to escape from it. Not even trying to help me. Nykaa totally fraud. They're playing with customer emotions and their money too.

Naykaa Service is soo poor. They never inform us for anything Wasting people's time. This is 2bd time that I did not receive my order on time even Naykaa didn't inform me. It's not Trust worthy When you are working & busy in your daily busy schedule so it's Irritating to only we have to connect them about delay.they never provide accurate information.

To return a non returnable priduct reason i was given was its a non returnable product. Product photos are asked a part of returning it. And while doing that i was told the product is opened hence cant be returned. Pathetic would want to give half a star

I got one product from nykaa.com which was non returnable and size was small so I asked to replace the product but they denied u was trying to replace it within time limit but there was error on application I couldn't able to replace or contact customer care that time and when get to connect them they simply denied replacing the order my money got wasted. I escalated but the senior customer care was very rude. Very bad service.

There is a return option given in nykaa huda beauty and it's a scam. They never give a return option. If you think in a cheap price you getting good product then be assure you are in a trap. Bcoz if you get wrong or damage product you money is going to mess bcoz nykaa dnt gv any return. And they provide wrong product and cheat customer money by not allowing the return option. Thus it's a cheat be careful.

If there is a possibility of giving negative star I would do that right away. I have never seen an e-commerce website which is so rubbish, inept, deceiving. I ordered 2 swim suits for my kid size 7-8 and 5-6 which costed me 4000 rps and they sent a smaller sized clothes when we wanted to return they are saying these products are not eligible for return. I clearly took pictures and showed them there is no size mentioned on clothes now the customer service disconnects the call. I am not sure how this website is gaining so much prominence in this country. But please don't use it going forward.

I was suppose to receive my order on 4 th of dec and today being 6th I tried contacting the help centre. Unfortunately they only have chat support and the agent don't even feel the need to respond. I contacted few hours back too but they are not even able to provide the contact details of the courier center where the order has reached. I don't even feel like giving 1 star rating. And finally when the agen responded she just sent a msg and closed the conversation as if customer have nothing to say