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Oakley

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Overview

Oakley has a rating of 1.2 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Oakley most frequently mention customer service problems. Oakley ranks 165th among Sunglasses sites.

  • Service
    27
  • Value
    29
  • Shipping
    17
  • Returns
    23
  • Quality
    27
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
14
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How would you rate Oakley?
Top Positive Review

“Top quality eyewear”

Casey C.
6/20/16

Oakley sunglasses are supreme quality and durable eye wear made with vast array of styles to fit your needs. They offer a great selection of clothing, bags, eye wear, and great sales if you are on a budget. I highly recommend Oakley for the high level of craftsmanship that goes into creating an Oakley product! A+

Top Critical Review

“Hard to understand how a simple prescription order can go awry...”

tom C.
3/25/24

My prescription was submitted along with the frame style Half -Jacket--- I get the complete opposite after a 14 day wait. WHAT a joke. What used to be a storied iconic brand has faded into retail obscurity - a sad tale indeed.

Reviews (54)

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customer service (12)
Thumbnail of user franklinw65
North Carolina
1 review
0 helpful votes
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May 24th, 2021

The Tinfoil Carbon glasses have riveted connections for the arm to frame. My glasses broke at the rivet point and the arm detached. It appears to be a typical stress fracture. I don't recall a incident of over stressing the connection. The issue, no parts are available for repair and Oakley does not provide repair services. After looking at the overall design, it appears to be a low cost assembly, made in China probably to Oakley spec. No warranty available. I did not receive the utility I expected. Pitching them in the trash, well it was like throwing $145 away. I would not recommend purchasing this frame design.

Products used:
I purchased a different product design. The metallic riveted connections are a low cost manufacturing process.

Value
Quality
Thumbnail of user caseyc34
Kansas
8 reviews
20 helpful votes
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June 20th, 2016

Oakley sunglasses are supreme quality and durable eye wear made with vast array of styles to fit your needs. They offer a great selection of clothing, bags, eye wear, and great sales if you are on a budget. I highly recommend Oakley for the high level of craftsmanship that goes into creating an Oakley product! A+

Thumbnail of user uniquebootcampworkouts
Spain
1 review
0 helpful votes
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June 17th, 2023

Bought a pair of Oakley Holbrook sunglasses with the Prizm lens. There is some type of extremely thin film or coating over the lenses. I'm guessing this is the Prizm coating. After two days I could see tiny specs through the coating, which got worse over time. Absolute trash. Get glasses with glass lenses.

Value
Quality
Thumbnail of user michellee39
North Carolina
2 reviews
1 helpful vote
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December 22nd, 2016

When they ran out of the item we had ordered, customer service was apologetic and provided a slightly more expensive pair for the same Cyber Monday price of the less expensive pair. Well done, Oakley.

Thumbnail of user stevem2990
Canada
1 review
1 helpful vote
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February 4th, 2023

2 pair of Oakley sunglasses, 6 months apart lens defect, not a nick on frames, or scratch on lens, used very little, as I have 6 pairs,... the color filament that goes on the lens crackled, the glasses are stored in a drawer in the house, dry and protected, when I reached out to Oakley, They gave an apology, stating 2 year warranty, honestly 1 pair had maybe 3 weeks of use, and stored, this is unacceptable quality for the price, I really like the style of Oakley, but will never again support a company that gives an inferior product, store where purchased suggested maui Jim glasses.

Service
Value
Quality
Thumbnail of user davidp869
Missouri
6 reviews
14 helpful votes
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February 25th, 2019

I've on 3 pair of Oakley flak jacket sunglasses and they have all 3 failed. I have tried to call Oakley distributor rep in Saint Louis and they blamed it back on the people who made the glasses which was Oakley. They de-Laminate for about 10 to 14 months, no help from Oakley.

Thumbnail of user mikek862
Illinois
3 reviews
22 helpful votes
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November 20th, 2020

I pay premium for fine product and appreciate the product during the time I own it. Oakley quality fall behind other compatible brand and they do not stand behind their product line. I own a sports sunglasses and they are failing. The lens are peeling after many year of use, not abuse. I contacted them for defect workmanship warranty coverage and they flatly denied. I have owned other eyewear and they are outperforming this Oakley brand and they stand behind their product. One example is Ray-ban Wafer I have. They out performed Oakley. I will NOT buy the Oakley brand anymore and will tell other to do the same because they are not worth your money.

Thumbnail of user leas114
Idaho
1 review
2 helpful votes
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August 5th, 2022
Verified purchase

I bought a pair of Oakley Gascans at the beginning of summer... my lenses kept falling out and eventually I lost one without even knowing. I filed a customer support claim for my 8 week old product... I simply needed another lense. They rejected my claim and offered me a repair fee of 151.00... $20. Less than I paid for the product 8 weeks earlier. $174.00 for sunglasses they won't stand behind for 8 weeks? PATHETIC!,,,

Tip for consumers:
Please know they will not stand behind their product with a proof of purchase...if you only need your product to last 8 weeks you might be happy with them.

Products used:
Oakley Gascan sunglasses

Service
Value
Returns
Quality
Thumbnail of user bryanj318
Arkansas
1 review
0 helpful votes
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October 13th, 2022

Less than a year old pair of sunglasses 280$, would not warranty offered me a discount on a new pair, ridiculous! Last pair, costa from here on out! Prolly the worst warranty and customer service I have ever experienced!

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user marek.donderowicz
Poland
1 review
1 helpful vote
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May 31st, 2023

Lenses that can be found on aliexpress for 1/10 of the price, nothing to add. Avoid... I bought replacement lenses from them for 10 times or more the price that I could get exactly same lenses from aliexpress

Thumbnail of user joshuas533
North Carolina
1 review
3 helpful votes
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July 31st, 2020

I never write reviews for companies but my experience with Oakley has been so horrible that I will never buy another Oakley product again. I have waited for entire month to get a return shipping label and still have not received a refund for an item that I ordered six weeks ago. I have had to file a BBB report and at this point will probably have to dispute the credit card charges since customer service still has not refunded my purchase. I have contacted customer service at least five times to no avail. NEVER AGAIN.

Thumbnail of user monicah504
Pennsylvania
1 review
0 helpful votes
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May 22nd, 2022

I went and bought a pair of ox3227-0157 glasses. I hate having to try on a bunch of glasses that look ok on my face. I tried several various pairs of glasses and decided on the Ox3227-0157 glasses. Bad choose on my part only trying them on once. Once my order arrived at my eye doctor I tried them on. I put them on and off as I would on a normal every day. Each time I put them on then took them off the end hand piece ripped my hair out. Whoever in the company thought the arm shouldn't be one cohesive piece obviously never had people with longer hair try them. Stop trying to re-invent the wheel.

Thumbnail of user halief5
Kansas
1 review
1 helpful vote
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December 13th, 2022

100% do NOT recomend ordering sunglasses from Oakley. I am an absolutely furious customer. Not only did I NOT recieve the order I ordered special for my son's birthday, I can't even get ahold of an actual person to talk to about this! I ordered a special order item on sale, now it's magically out of stock when they said (via chat because apparently they dont let you talk to actual humans on the phone) that they could restart a new order no problem. So now I now get to go to the store and buy non custom sutros at FULL PRICE. This is completely unacceptable. I will never order from Oakley online again because of this. Thank you Oakley for RUINING my son's birthday. This was the one thing he really wanted!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyr1201
California
1 review
1 helpful vote
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December 25th, 2021

So called "lifetime" warranty on their helmets. Reps will tell you conflicting things, you send in you item only to say its out of "lifetime" warranty. Whatever you do buy elsewhere

Thumbnail of user roberts7641
Arizona
2 reviews
1 helpful vote
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September 30th, 2022

Two different times I've tried to place an order for prescription sunglasses, and two different times I've been told two different things, and the order has "failed to process." I was told the first time I had to use Chrome (I was using Firefox) and when I repeated all ordering steps the second time with Chrome, I received the same message. I called the "customer no-service" number and the lady told me I needed to set up an account so she could "look at my order to see what might be wrong." NO WHERE in the process was I asked if I want to set up an account or order as a guest. I asked if she could look up my email and, of course, she couldn't. All she did was repeat over and over again that I needed an account. I've never seen a company that made it so hard for a customer to GIVE THEM MONEY. Horrible experience.

Tip for consumers:
DON'T use Oakley.com for your orders. It won't work and you have ZERO competence in their customer service.

Products used:
Ordered from another company

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasu395
Texas
3 reviews
0 helpful votes
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August 5th, 2023

I bought frames and lenses in store. Frames appear good but the progressive prescription lenses are off. Never will I get my prescription lenses from this company again.

Service
Quality
Thumbnail of user omarr228
Washington
1 review
0 helpful votes
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January 17th, 2024

They have the most expensive glasses with cheapest materials, the sunglasses lose the color on lens, very bad dor expensive glasses bxtr

Thumbnail of user mr.d.l.hamilton
Canada
1 review
0 helpful votes
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August 17th, 2023

Oooo edgie not putting a bend on the arms so cool using silicone rubber of different
colors well your engineers must be on crack the silicone rubber on the Crosslink break down and they want your first born for replacements fees just an over hyped fecal matter and if your Canadian and want to buy the strap for the Crosslink to secure them to your melon you're outta luck the strap has a US DoD restriction...Sorry Oakley I will never buy your crap again just another company that will end up in the Garbage bin of History From The OpticsOrder Update - Product Shipping Restriction
Unfortunately, we cannot ship the following products in your cart to you due to restrictions imposed by the manufacturer:

Oakley SI Ballistic M Frame 2.0 Strap Kit 06-617, Code: OC-SA-06-617
Planet website...

Tip for consumers:
I think I have expressed my disappointment and made it abundantly clear BUYER BEWARE!!!!

Products used:
As Stated The Rhinochaser and The Crosslink

Service
Value
Thumbnail of user haroldh42
Malta
3 reviews
0 helpful votes
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January 12th, 2017

The gear made by these guys may be a bit overpriced but personally I think its worth it! A top one for your active vacations.

Thumbnail of user kaylenm10
Alabama
1 review
1 helpful vote
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July 22nd, 2023

Noisy, drug infested, insect infested, not remodeled unit but painted with paint peeling. Management doesn't care. It is a live COPS television show

Thumbnail of user tomh1874
Florida
1 review
0 helpful votes
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October 20th, 2022

Don't recommend buying their sandals. Mine broke and they said I could take them to a local shop for repair. Great! I didn't know I could do that.

Thumbnail of user carguylv1
California
1 review
0 helpful votes
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August 15th, 2023

I placed a order through Oakley military.com I am a 22-year army 100% disabled veteran ordered a pair of Jawbreakers was told the price would be $119 with all discounts applied after I place the order I received a email saying that the price is $143 that they cannot apply any discount so I was lied to or misled then the order was supposed to be here within 3 to 5 business days yesterday the order was supposed to be here I called Oakley they said it was delivered I told them b******* I've been waiting all day I did not receive the delivery I said why don't you give me the tracking information they said we do not have it after 20 minutes online I told them I want my money back I get an email stating I got a refund to mail the glasses back had to call back was hung up on called back again told them I never received glasses how could I return them then I get an email today stating I will get new glasses in 100 days what a f****** joke this company is been wearing Oakley's my whole life worst experience I've ever had on top of it it is their military program 22 years in Army Special Operations missing one leg one eye is blind in pain all day long can't walk through the mall very well to get glasses regretting every minute of it told Oakley if I don't get my money back I'm reporting fraud and hiring a lawyer I have multiple fishing emails from Oakley harassing me and I got five different stories from five different people way to take care of the military Oakley you guys are laughable and worst experience I've ever had on Earth in 43 years

Products used:
I didn't receive the order I was charged for and getting the runaround for 2 weeks straight

Service
Value
Shipping
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Thumbnail of user juana523
Canada
1 review
0 helpful votes
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November 15th, 2021
• Updated review

I checked yesterday and Oakley has finally refunded my money. Happy to get my money back but not sure if I would still buy from the site.

Refund did not process
November 9th, 2021
• Previous review

Ordered goggles from Oakley.com but we immediately asked for a return label since they didn't fit. I returned two goggles (out of 3) in the original box. I only got one refund. It's been more than 2 months. Cannot trust Oakley.com. Even the Chinese sellers in amazon.ca are better.

Thumbnail of user natashab342
Pennsylvania
1 review
0 helpful votes
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September 10th, 2022

As my son was running onto the field, his sunglasses literally fell apart! He really loved them these glasses.

Thumbnail of user allyk30
North Carolina
1 review
0 helpful votes
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September 17th, 2023

Bought sunglasses from them and they were the wrong size. They refused to exchange them or refund me

Tip for consumers:
I will never shop with them ever again

Products used:
sunglasses

Service
Value
Shipping
Returns
Quality

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Sunglasses, Goggles and Apparel for Men and Women Available on Oakley? USA Official Website. Free shipping and returns.

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