Oceanreefresorts

This is the nastiest resort we have ever stayed at. This place is worse than awful. If you care for your health or the health of your children, do not come to this disgusting place. All rooms are covered in black mold that made my children extremely sick. These terrible people will make you sign a Covid waiver because they do not do any kind of cleaning or disinfecting between customers. We paid $1,700 for 4 nights and as soon as I saw how terrible the room was, ten minutes later I asked if we could leave the premises and get our money back and we were told that it wasn't an option. The closet door fell right on my head and injured me. There were no doors throughout the entire unit. The unit was not cleaned, not sanitized, and covered in mold. Stove had one working burner. I couldn't do laundry because the washer had wet clothes in it from previous people. Carpet hasn't been cleaned in decades. There were poop stains on all walls, doors, and appliances. Water would not go down the drain. All the furniture was beat up. The pack and play had dirt and dry milk all over it. There was a dead fly on the window. There were toys, hair ties and trash under the bed and couches. The fridge froze all of our groceries. Every time we called about a problem, they sent technicians out that had no idea what they were doing. They sprayed some cleaner making the mold appear even more. It was unbearable what we went through. This resort literally ruined our entire vacation and my son's fourth birthday. Someone damaged our brand new car in their parking garage. I've been talking to the manager for months asking for a refund but she's refusing. The water in the lazy river was literally green-gray color and you could not see the bottom of the pool. When we came to the arcade, four of the machines ate our money and never even turned on. We were promised free breakfast which was a lie. We still ended up paying. This resort is ran by horrible people. Book anywhere other than Here.