OctaLogo

I recently launched my new web online for my laundry business. I did everything i could to make home page captivating to bring more customers but unfortunately i didn't get the customer traffic i wished for. Thanks to Octalogo, because they gave me an idea of explainer animated video and it worked out well! My numbers are increasing and i am getting more orders now. Great job!

It has been 3 years now since my website went up. It was a horrible experience working through the details of setting up my site with them. After my site was launched I could not get in to the back end of the site to do updates. This was something we had a written agreement on. They did give me access after this discussion. But in 3 years I got NO TRACTION from my site whatsoever. They kept asking for more money to add that tags and key words to push it out. I figured $600 should have been enough to get some traction but I was sadly mistaken. Now the site is down because the domain fee was not paid. They want $250 for one year up to $899 for 5, and $999 for lifetime. I think I will pass. I never even got an email to let me know it was about to expire. They did send a text a week ago with a "Hello, how are you today" heading. I didn't answer. I was already fed up with them.

It has taken 5 months for my website to be completed. They took days to respond to my emails at times and even weeks to make the necessary corrections. I did not receive what was promised to me. I have asked for email and I am without that now going on 3 days. This has been the worst experience ever for my business. Think long and hard before choosing these guys.

Quick turn around time. Would recommend for a simple project like logo design. Mark Simmons was very professional and took my design to the next level. Reasonable price and I got all of the formats necessary to do the work I needed.

Total Scam, Massive Fraud, Big Time CONS

This company uses Big Time CON tactics to defraud it's customers, it will charge your credit card when they don't have your approval, they will say one thing and then come back time and time again asking for more money. Every few months your website will be taken off line and there will be many creative fraudulent reasons as to why you owe them more money before they bring it back on line. All the phone #'s of employees are text to talk, because they are out of the country.
If you want to wait months to possibly get what you paid for, be asked many times for additional money even prior to getting what you already paid for and then continually go thru that same thing every couple months after the fact, then do business with these CONS, if not, run the other way! I can't tell you in words what criminals these guys are.
It's important people post there reviews on this company, they need to be put out of business.

Awful company, dont give them any of your time or money. I tried to get a logo designed and had to repeat the same edits to them over and over. I even sent specific examples of what I wanted and they were ignored. I finally gave up trying to work with them after a few weeks and considered the loss of money a lesson to be learned. When I expressed my disappointment I was ignored. Do yourself a favor, save a headache and take your business elsewhere!

I regret giving my money to Octalogo! The customer service was horrible. I paid for the professional package which was $99.00 at the time. However, they did not give me all the benefits that came with the packages. Wasted of money!

On selling to you and not on customer service. This company comes off great and promises you the world... but when it comes to delivering its hit or miss. They will also sell yiu somethjng and then all of a sudden tell you they cant because they dont really know their own products or pricing.

Octalogo was eager to receive our money, but slow to create and produce. Once the website was viewable, we realized it was built on a non-user friendly platform. We had requested it be built on WordPress. It was not. At that point they would not redesign. Since we've taken possession of the website and published it, we've had error code after error code. Our hosting company tells us there is a problem with the coding of the site. Octalogo continues to tell us it's the hosting company. (I have another site hosted at the same hosting company with not problems over a 12 year period). Every time I asked Octalogo to help or assist, they charge $149.00 service fee. Here's my advice. RUN! Run as fast as you can. Find some other company to design your website. You will regret using Octalogo---that's a guarantee.

I can not believe I fell for this but I got quoted $3000 for the initial work then half way through I was told I was misquoted and it would be $7000. After all said and done, i got taken for over $20,000 and am left with a garbage website and even worse? I was threatened by many of them and told in order to not have my website shut down, I had to allow my work to stay on their servers and now I lost everything. They will not respond to your calls or mails and blackmail you so stay away. We all need to find who did this and sue them collectively and make them pay. Jerry Miller, ALLY shaw, ( ALL FAKE NAMES) are horrible people and will suffer with horrible Karma for this. I can back all this up with proof and we really should hire a lawyer to sue and shut them down. We will never get our money back as we know its a total scam now but they need to be stopped!

OctaLogo / Eminent Design will provide "some" legitimate services (logo, website) to get your credit card information. Then, they will start the fraudulent charges. If you don't dispute the first charge, then banks are less willing to dispute the second charge. In my case, they provided a logo, which was legitimate and I was happy with. Then the provided a website. The website never functioned, ever. I finally gave up and canceled, moved my internet hosting, got a new website from others, etc. Then OctaLogo / Eminent Design charged another $420 without notice and without any authorization. I am disputing with my bank, but I doubt the bank will help. I have had to change my credit card to prevent another fraudulent charge.

Infuriatingly poor customer service. More than one representative deflected my questions regarding billing. One raised their voice and kept repeating himself and avoided my question. When I requested the cancellation I was grilled as to why I was doing so. I answered the question fully and the representative kept going -- asking me "why" over again, and again. I was then told that billing would have to call me back later that day or the next but according to my phone and voicemail they didn't, but they claimed they did. Further I was told that my card could not be credited back until two weeks later. It was a totally bizarre experience from the beginning and I should have gone with my gut that they were not completely legit. Additionally, I generally don't have a problem understanding people with accents but theirs were so thick I had a difficult time hearing exactly what they were saying.

I paid upfront, and the first call I received was to upgrade to a better package. I have a logo, but nothing else. Hopefully they follow through. The responses from them are getting shorter.

Dear Octologo.

You have great opportunity to have a valid and active business. Please follow through.

Octa Logo
Customer Serive:
Octa Logo is the worst company I have ever used period. Any reviews you read on this company that are positive are fake. I have been working on a design with them since February and it is November and I have nothing. Sometimes its weeks before you get any response. So then if you want to talk to customer service, they absolutely will not help you and refer you back to the person who isnt contacting you back in the first place.
Design Work:
I have contracted out over 100 designs and these guys are terrible. I you want something specific and customized forget it. If you are reading this and got work back from them, there are a thousand designers that could have done better.

I wish I had read the reviews before dealing with Octologo. This has been the worst experience for my church. We were happy with the logo that they designed but they have scammed us out of additional money for a trademark approval that they claimed they could obtain for us. This has been going on for a year. I'm speaking with an attorney now regarding legal action against this company. How hard is it to deliver what you ask customers to pay for? This company is very unethical. Very disappointed with Octologo.

They take you money, then take forever to create your web site, once its done, you can' get anyone to assist you with details, high pressure to sale you more things before they even finish the job you already paid for. Web site has been down for 3 weeks, calling emailing with no success. DON"T WASTE YOUR MONEY! Find another company

They took 2 days to respond to change which I can live by because I'm busy anyway. But the project I went from Basic to Professional when it was all done I ask them for the files and they told me they only give out that low resolution file that we worked on. What the hell was the point of making them a logo if they were gonna give you low resolution file? Professional package cost me from basic $45 to $125US. Then the files vector files and all the formats they charged me $255US. The files in itself cost more than the work design they did. They will try to upsell you with the website package which I didnt take. So whatever I would not be recommending them.

Chat transcript from Nov 30,2017:

(07:35:37)Andrew: *, you told me you guys did the jovaconstruction.com website earlier.
(07:35:48)**: yes
(07:36:02)Andrew: your team worked on that?
(07:36:08)**: yes

I contacted the owner of Jova Construction - he told me he has never heard of Octalogo or Octagroup. He game me the contact of his actual web designer (pheonix. Cool) who confirmed that he did the site Octagroup/logo claimed to have done.

Don't be deceived by this company, like I almost was.

P.S. Once you connect with anyone from the team, you very quickly find out that none of them use their real names. Also, there are plenty of grammatical errors throughout their collaboration website and email communications that should be major red flag for a design and web development company

**Personal information redacted by admin

With the exception of the original sales person, with whom I had such a positive experience with, purchased a logo and website design package (originally I was just going to try them out with a logo design).
Unfortunately since then, things continued to go downhill. Not only were the logo designs terrible ( I found similar ones on sites where you enter your company name, choose from different fonts, and a variety of basic logos result), my experience with 2 account managers has been beyond unprofessional and quite frankly, insulting. Many times, calls were scheduled to discuss designs, and the account managers did not honour those times, then one actually turned around and blamed me for it. They lack professionalism, tact, logic and sense of customer service. If I treated my clients the way they have treated me, I would have no clients and thus no company.
Please, please, please read the poor reviews and take them seriously. There are many companies that do logo & website designs. Also don't pay a company in full before the work has been done... You will have an impossible time getting any money back.

SERVICE IS AWEFUL... I hired this company to design a logo. Which was ok. Then I hired them to do my website they charged me over 1000 dollars for professional website with ecommerce, email the works that is not working properly and that has not been tested before going live. I have been pushed off on different account managers who have yet to complete what I paid for. I have been getting message through my social media platforms telling me that my website is not working. My clients are sending emails that are not reaching me. They are trying to download forms that are coming back with error messages. I've lost clients because of this company not completing my website and full setup before going live even though I've paid them for a website that is not working correctly... the ask me to pay more money each time they mess up. The customer service is awful. These are all the people who has done absolutely nothing but ask for more money for service that was not completed that was already paid in full... Allen Stanley, Joshua Augustine, Ross Spence, and Troy Sanders are everyone who has been involved on my website and no one can resolve

Hired octalogo to design a website for my business (they also do business as logo scientist).

Communication was poor, only through emails. You will never be able to call them to discuss your project. Every correspondence would take 2-4 days.

After months of back and forth, the results were always poor at best. Minimum effort given my instructions, and it would take days of emailing just to get a single issue resolved. Each time, i was only given a terrible excuse as to why instructions were not followed.

Escalations are handed off to other managers, with false promises, and high sales pressure tactics to deter you from cancelling your contract.

When i finally gave up, i asked for a full refund as was promised in writing - 100% satisfaction guaranteed. They would only give me 20%, bc according to them, i had already approved of the initial design.

Beware, they only show you a mock up of the home page. Once you 'approve' so that they can begin working on the interior pages, you're committed and won't get your money back even though initial design should include design of the entire site.

Save yourself the hassle, and pay a little bit more for real professionals. Or, just burn your money. Either way is still better than giving money to these crooks.

Based in Pakistan not California. Will make every excuse to not have designs completed or available for review. Upsale you at every opportunity. Huge scam

Website has errors, can't market the site because it really never works. They lie alot, and they take forever to get it right but most of the time it's never right