My first pair of OESH shoes was great. I trekked all over with them for years and was very pleased with the support. After a good bit of time the 3D printed layers of the shoe's sole started to come apart. No biggie right, everything has a lifespan and I had clearly worn mine out. I ordered another pair a few years later and within just weeks of wearing the shoes the soles were splitting in all sorts of places. I informed the company and their response was that they had never heard of this happening before. I took their word with the benefit of the doubt and paid the shipping for a replacement pair but same issue with the replacement. For the price tag you're better going with a big name brand that will at least protect their name but paying 130 dollars for a pair of shoes that come apart in weeks isn't my idea of sustainability or a well made brand of shoes. Disappointing to say the least. Don't know what they changed in their 3D printing system but it's clearly not working. Photo is of me trying to superglue the sole, LOL.
My experience was disappointing in so many ways: 1) The customer service - I was curious to try the shoes as the description sounded like it would work well and bought the warrior shoes, which are a bit pricey and happened to be on sale. They didn't work out (see 2), so I emailed oesh that I needed to return them. They said because they were on sale, they couldn't be returned and directed me to a small link at the bottom of their site with their return policy. Well, that would have been good to know BEFORE ordering them and no where in the purchase process was I informed of this. I've experienced with other companies that if Items are on clearance, discontinued, etc. that sales are final and it clearly says so, but I did not expect this for this purchase. I offered to pay the additional $15 full price so I could return them, but no. I then sent in an outline of the warrior sole and my foot and asked which shoes would actually fit. Long story short, their customer service had me try two other styles that didn't fit and pay additional shipping, so now I'm out $135 for a pair of sandals I'll never use. 2)The Shoes - Oesh claims their shoes are made for a natural foot shape, but they really aren't. I first tried the warrior, then the salons, then the sandals. The uppers are a flexible weave, so that fits well, but the soles of the shoes are horrible. The warrior sole was very narrow, so when I stepped, my ankle rolled as the outside of my foot extended about 1cm over the sole. The salons, in the next size up per their customer service recommendation, were also not wide enough and the heel slipped. Since all the closed shoes would have the same problem with the sole and I couldn't get a refund, I tried the sandals. This time, the sole was wide enough at the toes, but not in the mid-foot, with nothing under half the arch.
Tip for consumers:
Buy at full price in case you need to return them and be prepared to pay extra for shipping.
Products used:
Warrior, Salon, Athena
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