• Offerpad

Offerpad

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Overview

Offerpad has a rating of 2.4 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Offerpad most frequently mention real estate, closing date, and low ball problems. Offerpad ranks 693rd among Real Estate sites.

  • Service
    18
  • Value
    17
  • Quality
    18
Positive reviews (last 12 months): 50%
Positive
1
Neutral
1
Negative
0

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27,401 reviews

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Top Positive Review

“Best way to sell your home!”

Jill C.
12/17/20

Offerrpad and it's staff made the stressful process of selling our home so simple. My mother was so nervous about how the process would work. Maggie Burke and her staff walked us through every step. I would highly recommend them if you want to get your home sold.

Top Critical Review

“Trying to steal property”

Philip F.
9/30/20

Just received a card in the mail offering to buy my house for half of the value it was appraised at 2 years previously. According to statistics our area has shown an increase of over 12 % since that appraisal, Their offer was some $50000 less than what we pad about 25 years ago. I understand that they are entitled to a profit, but is the convenience worth over $200,000 loss to homeowner to be able to close within a week or so? We are approaching 80 years of age but in spite of that are not senile. Wonder if they are targeting their "Steal your House" offers at old people? Maybe, it must work and is completely legal but totally unethical!

Reviews (67)

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offer pad (76)
Thumbnail of user annew538
North Carolina
1 review
12 helpful votes
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October 7th, 2021

We bought our home via Offerpad, and I would not recommend them. They did minimal cosmetic changes to make the house seem appealing, but after moving in, we realized how poor the quality was. Peeling trim paint that was improperly applied, misleading age of AC compressor- in general, a lot of unexpected large items from the home inspection that were very expensive to repair. They just want to sell a house fast for maximum profit, with the least investment. Buyers beware.

Products used:
Home purchase

Service
Value
Quality
Thumbnail of user philipf15
Arizona
7 reviews
85 helpful votes
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September 30th, 2020

Just received a card in the mail offering to buy my house for half of the value it was appraised at 2 years previously. According to statistics our area has shown an increase of over 12 % since that appraisal, Their offer was some $******* less than what we pad about 25 years ago. I understand that they are entitled to a profit, but is the convenience worth over $200,000 loss to homeowner to be able to close within a week or so?
We are approaching 80 years of age but in spite of that are not senile. Wonder if they are targeting their "Steal your House" offers at old people? Maybe, it must work and is completely legal but totally unethical!

Thumbnail of user theresat91
Texas
1 review
22 helpful votes
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August 19th, 2019

The offer this joke of a company gave was so low that it was downright disrespectful. These people should be investigated for corrupt business practices and preying on the desperate people. If I could give negative stars, I would. Just ludicrous and insulting.

Thumbnail of user patriciag2408
Washington
1 review
1 helpful vote
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December 10th, 2022

I sold my townhouse in Atlantic Beach Florida to offerpad a year ago. They made it an Airbnb rental and my neighbors who have a newborn and a toddler have to put up with 20 year olds partying there when it's rented. I went by there the other day and the yard is just dead and disgusting. All the hard work that I put into that beautiful landscaping is destroyed via neglect. I do not recommend doing business with offerpad. The free move was a disaster. You get what you pay for. Offerpad have hurt my old neighborhood and hurt my old neighbors. I feel guilty for selling to them. Find another way if you care what happens to your property and neighbors.

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Value
Quality
Thumbnail of user michelej244
Florida
1 review
0 helpful votes
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October 5th, 2022

Please be very careful before using this company! Your home is the number one investment you have and owned! How this company handle me was rude and very disrespectful! The three men who came in my home to do the inspection were very rude not clean and the charges of the repairs were way to much! I had inspected again it was for have of it! Much less and more honest! What I have on my security camera of these three so called gentlemen would blow your mind! Again be careful when making a important decision such as this! I am great full I found out about this company when I did! Always have a Lawer by your side to give legal advice too! Very good idea if you are not able to understand this kind of so called fast sale company!

Tip for consumers:
When using Offerpaid.com be careful ! Very disrespectful!

Products used:
None of there services!

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Value
Quality
Thumbnail of user berneicer1
Oklahoma
1 review
32 helpful votes
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January 8th, 2020

On their website it says its easy and fast. Not true. They do an onsite inspection, then they send out other inspectors and inform you of the issues they found and deduct from the price that was quoted. They do not locally move you, they send a couple of men (without a truck) to help with the move. Their title company is a joke and unwilling to help. With their 7.5% fee it is definitely not worth it. Takes too long if you are in a hurry. Waited 6 months still no close and today said they would have to cancel our contract because of the overall condition of the property. We had a fire in 2011 and had to rebuild so how could it be that bad in only 8 years. Inspectors don't know what they are doing.

Thumbnail of user phila85
New York
1 review
28 helpful votes
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November 22nd, 2019

After purchasing the Condo, this is what I found in the Master Bathroom (See Photos). My first time buying a home and I encounter this. The inspection and Appraisal comes out of my pocket to which it didn't benefit me one bit. The Condo cost 165,000 and now I have to pay close to 1,200.00 to get this fixed. As photo shows they covered it up with wood. Be careful when purchasing from OfferPad... To me this is dishonest and completely wrong to do to a buyer. The owner makes all the profit and it cost the buyer more money for the cover up.

Thumbnail of user mg945
Texas
1 review
1 helpful vote
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July 2nd, 2022
Verified purchase

In Texas Bait and Switch is against the Law. They take all your info and pictures. Then tell you. We we dont take them homes with land but we can sell it! Nowhere does it state this. I have thier website fully photo'd for the Texas Attorney General. No but but they have all my info and pictures.

Tip for consumers:
Try Redfin, bigger and more reputable. Oh and call them so that you have true proof.

Products used:
Website

* Offerpad attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
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Quality
Thumbnail of user savannas24
Texas
1 review
5 helpful votes
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April 28th, 2022

These people are buying up homes and over pricing said houses. Then when they don't appraise, they're requiring the buyer to eat the cost. They aren't willing to work with them on repair allowances with costly repairs either. Good job. 0 out of 10. I absolutely do not recommend feeding into the money hungry company's that are swooping in while times are hard on humans.

Thumbnail of user alfreds61
Arizona
1 review
40 helpful votes
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April 21st, 2019

Bought a home with a million dollar view and received a low ball offer from Offer pad.
Looks like they charge a whopping 7 percent interest and a cancellation fee on top of that.
I feel sorry for homeowners who give there home away to these company as they will flip your home and make a bundle on your back.

Thumbnail of user michaell4326
Florida
1 review
2 helpful votes
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February 25th, 2022

I would not recommend offerpad I received an offer from offerpad for 267,000 they claim you pay no closing cost but wanted to charge me $16,000 in fees. I webt with a local realtor who sold my home 3 minutes after listing it for 310,000. I saved thousands by not using offerpad

Tip for consumers:
Dont go with offerpad

Products used:
Na

Service
Value
Quality
Thumbnail of user coleenm57
Florida
1 review
1 helpful vote
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August 26th, 2022

So disappointed, they cancelled contract when inspection report was due. Specifically questioned what breaking the contract on their end would be, what they said and did was 2 different things. Have sold 2 previous houses on my own and it sounded too good to be true and it was. NEVER again. Will never recommend them will always tell the truth, offerpad

Thumbnail of user jorgessss007
California
1 review
0 helpful votes
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September 11th, 2023

Let me be as honest I could be, Offerpad provides one of the worst service repairs in the whole state, not just to save a couple dollars but to just sell a home making as much profit as possible which is fine to an extend. I never recommend anyone buying a home that has the name offerpad

Thumbnail of user jillc358
Maryland
1 review
4 helpful votes
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December 17th, 2020

Offerrpad and it's staff made the stressful process of selling our home so simple. My mother was so nervous about how the process would work.
Maggie Burke and her staff walked us through every step. I would highly recommend them if you want to get your home sold.

Thumbnail of user thomasm1908
Kazakhstan
7 reviews
2 helpful votes
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March 13th, 2024

The staff are really helpful and are ready to assist whenever needed. I was truly satisfied with the service that I got here.

Thumbnail of user ncogn
Florida
3 reviews
52 helpful votes
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September 6th, 2018

Run from Offerpad as fast as you can. They claim they provide competitive offers, but offered me $100,000 less than the current home sales in my neighborhood. My home is in mint condition and has a pool. I had my home, roof, & pool inspected. All in excellent condition. On top of their low ball offer they expected me to pay 10% in fees. I listed my house with a realtor instead, My house sold in no time. I received an excellent offer, and paid reasonable fees. Offerpad is a ripoff company not worth your time. You have been warned.

Thumbnail of user cy84
Texas
1 review
0 helpful votes
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August 24th, 2022

We went into the deal happy at first. Unaware of how the whole process works. It would benefit everyone to know the process upfront so that if the give you an offer and you both agree; that it's not the definite. They can pull the offer, after the inspection. This can happen without any warning. This happened to us, after believing we would be working out any issues together. Lots miscommunication. Very disappointed!

Thumbnail of user karinah68
Illinois
1 review
0 helpful votes
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July 14th, 2022

Hmmm not sure about Offerpad yet, too many fees and deductions… I think I could have sold my house For much more. Some of the repairs they wanted were not needed at all. I sold another house with another company cash offer, much more transparent than offerpad

Tip for consumers:
Read the contract

Products used:
Sold house

Service
Value
Quality
Thumbnail of user lisafunk19
Arizona
1 review
0 helpful votes
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July 22nd, 2023

I recently had a transaction with Offer Pad and it went so smoothly! They were easy to get ahold of and negotiate with. It turned out that the HOA told us that the home needed exterior paint to be transferred into our buyers name (before we could close). I thought this would be a big hurdle but once it was called out it was taken care of quickly. I would work with Offer Pad again.

Thumbnail of user johns7082
Texas
1 review
10 helpful votes
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September 30th, 2020

OfferPad claims to help you with the whole process but this is a classic bait and switch move by the company! Do not use them they do not offer the same full professional services of a Real Estate Professional Agent.

Thumbnail of user jennas105
Texas
1 review
73 helpful votes
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October 22nd, 2019

They gave us a fair offer and we were all set to close. Until THE DAY BEFORE we were to close they emailed us a termination agreement out of the blue. No phone call, no other communication. Just the day before closing they cancelled the contract. We had to reinstate all of our utilities and start all over again, and this is after we moved out of state. SHADY company in our opinion. I hope no one else has to experience this.

Thumbnail of user wendyp313
Florida
1 review
5 helpful votes
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December 10th, 2020

We set up an appointment. We don't them don't bother coming unless you can make an offer - we don't want a realtor. We drove 30 minutes to our former home to meet them - no one showed up. After waiting 30 minutes - finally got ahold of them and the person who was supposed to come said "oh - sorry - didn't see it on my calender". Nice waste of our morning... He wanted to reschedule and we said ONLY if you can make an offer - and then they said "oh we aren't making offers where you live". TOTAL SCAM!

Thumbnail of user krystinac11
Texas
1 review
1 helpful vote
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April 28th, 2022

The house you are trying to buy from them will appraise way under the value they list it at and they will ask you to eat the cost so they can meet their profit margins. Do not buy from offerpad unless you want to waste your inspection money and your appraisal money.

Thumbnail of user teresap332
Texas
1 review
17 helpful votes
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May 29th, 2020

Beware if buying a home from offerpad. They paint over kitchen cabinets, bathroom cabinets and doors. Must be cheap paint too because it chips and just falls off. Some places you can just peal it off. In addition, to cover up mold in the bathroom they used caulking that was not waterproof as it is pealing away after a few showers. Our kitchen faucet was a trickle with no hot water. Home warranty company has been great so far by unclogging the faucet and opening the downstairs AC and heat vents that were closed. Too many concealed issues with paint and caulk to buy from Offerpad. We like the home and area but did not anticipate the rework and issues we have had.

Thumbnail of user heidid71
Georgia
1 review
26 helpful votes
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February 26th, 2020

Paid over $9113 in closing of home which included a full year of taxes which $700 plus was supposed to be credited back but I am still waiting on that.

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From the business

Offerpad is the new way to buy and sell a home. Built on decades of firsthand experience buying, selling, renting and renovating nearly 100,000 properties across the country, Offerpad reinvented the home sale process to provide homeowners with the convenience, control and certainty lacking in the traditional way to sell a home.

Coupling powerful proprietary technology with local real estate market expertise, Offerpad sets itself apart with a personalized customer experience to make buying and selling homes easy. Its exclusive, one-stop Real Estate Solutions Center features custom selling solutions, services and options — including express cash offers and flexible home listing services — that empower customers to sell and buy a home their way.

For more information, please visit Offerpad.com.

Company Representative

Thumbnail of user jamien148
Jamie N.
VP, Customer Experience Operations

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