Office Depot

Worst customer service ever. They couldn't be less concerned about their customers if they tried. I ordered a desk that requires assembly and is shipped in two cartons. Surprisingly, they noticed one carton was damaged before it was shipped, but they went ahead and delivered the other one. When i called to ask about the second carton, they said they were going to have the carton that had been delivered picked up in a week, then issue me a refund, then i could start all over. It has been two weeks, the carton has yet to be picked up, i am still out the money for the desk and i have little hope that it will be resolved. Every time i call, they tell me they have sent my case to the resolution team who will call me back in 4 business hours or the next day. Only once have I received a return phone call. That call came in at 9:15 AM to tell me the carton would be picked up between 8 AM and 5 PM that day. It wasn't. They did offer to let me order, and pay for, another desk while I waited for the return and refund of the first one. Oh, and they sent me a link to write a review, which they then refused to post. Apparently the ability to actually get the merchandise has little bearing on whether or not you should buy something.

I had an experience where the item I ordered arrived with a part missing. I was expecting a huge hasslie but customer service was great and had me sorted in no time. Really appreciate that.

Ordered several items and waited over a week for them to just cancel the order. DO NOT SHOP HERE! All items were in stock when ordered!

Office Depot furniture chair-
$100+ Office Depot chair -

My $150-200.oo Office Depot chair is NOT of good quality!.
As 2 of the chairbase casters broke. And of course they offer NO replacement parts.[OR compensate in ANY way for a replacement chair!).
So their advise is to dispose of this chair'.
That's sad!.
The age of disposable furniture!

So their answer is TO TRASH my $100 Office Depot chair,. AND GIVE THEM ANOTHER $2-300 TO BUY ANOTHER $100 Office Depot chair THAT IS ALSO MADE OF JUST PLAIN OLD PLASTIC AND WILL ALSO BREAK AGAIN!
I'd Hate to be forced to 'trash' this $100 Office Depot chair (& to be forced to buy another. To start all over again w/ another]. Just b/c of not being able to replace 1 part!

So WHY would I ever WANT TO REPEAT THAT SAME MISTAKE AGAIN?!

I love coming to this store on Sundays. It is a nice place to plan and prepare for the week ahead while splurging on office supplies. Yea I am a nerd.

I like going to Office Depot for office supplies. I really like buying printing paper from their stores. It feels really nice!
It helps to shop there, you earn discounts.

I had received a great customer service from Minh. He was so helpful to find what I was looking for in. Thank you so much. Great service.

We ordered a monitor that was supposed to ship next business day and be received in 3 days. The confirmation email said 6 days. Okay, a few days more. Then another another email came saying another day later. I called and the rep said it's because it ships directly from the manufacturer and they have no control over that. (Then why do they promise next-day shipping?) I cancelled the order and ordered from Amazon.

Now we ordered a laptop that said it was in stock at our local store, so we ordered for pickup. Guess what? A phone call a little while later that it's not in stock after all. I called and the rep apologized and said they have all kinds of problems with the computers because of COVID, items aren't in stock or are back ordered, etc. Seriously? I didn't think that the COVID virus was a computer virus! If they don't have things in stock, or if they're not sure they'll be shipped anywhere near on time, they need to change their website.

We spent a lot of time looking for a laptop and finding the best model for the best price, and now we have to go back and start over. Very frustrating. In store shopping seems fine, but I'm not going to waste my time shopping online with them any more.

There is a product that I need everything. Very good. Friendly service. There is a complete introduction of the product. Products have prices. The price is suitable for the product quality.

I don't really go to office depot unless staples doesn't have what i need, but only because staples is closer to my house. But i do often find what i need!

I can't stand for very long, and needed a chair to sit in while I was completing my coping and faxing. The older man that was at this station just looked at me when I ask for help! Finally, someone rolled an office chair that had wheels on it! No to smart, with the slick floors! I finished what I was doing, and rolled up the register where the older man was. We began the process offor checking out. I needed to sir down and the chair flew backwards and me down in the floor on my back! The older man, just stared at me, did say a word or even try to come help me up? A customer come behind me and gave me his hand to get me off the floor! I was in pain in my back and hip! I asked this older man to call his supervisor up, he just stared at me! I found the manager and ask him to go out to my van so I could sit down! I told him what happened, he got the forms to write the incident up! Apologize for his employe lack of concern! He gave a number to contact their home office, months later I had really bad pains in my legs and hip. Ended up with a settlement. They need seating for handicapped people and better caring employees! To my knowledge, that older man still works there!

The had to have some paper work faxed and the employee Dominque went out of his way to help me. Great experience at the Romona location in Jax fl

I purchased a trackball online, and needed to return it. I took it to a store, and they told me that if it was purchased online, I couldn't return it at the store. So then I called customer service and was told that I was past the two weeks allowed for returns. I told her that I tried to return it within the return period, and was only past it because the store would not take the return, and she said that the store should have accepted it. So then she told me that she got approval for the return and that someone would call to schedule a pickup. That was weeks ago, and no one ever called. The trackball is still here to be picked up. I went online to the live chat today, and typed in my problem, and the chat window closed. I opened the chat again, and typed in the problem again; the rep said to give him a minute to look up the order. Then the chat froze. I am sick and tired of Office Depot, and will be shopping at Staples or ordering from Amazon from now on.

Follow-up: Third try on Chat and got someone who told me that there was no record of a return being processed, but promised that someone would get in touch to pick up the return. We'll see.

I was in Office Depot on S. Mopac near Sunset Valley in Austin today when a lady came in. She was waiting her turn, and the woman at the counter, frazzled though she was asked the customer what she wanted. The customer said something about printing photos, and the worker said she had to go to the website? The customer asked a couple of questions, and the worker said she did not have time to deal with her right then. The customer would have to wait her turn. Well, the customer had not interrupted the flow, so what was the snapping at the customer about? I left to go get something at Target next door and returned to get my order. Upon my return the customer was still there, finally her turn, and she was upset because they had had her do all this work on the phone to get the pictures sent to the store. They then told her she had to pay on the phone. The lady lost it. She said with all the work they had just done to get the pictures, now they are telling her she has to pay this way. She had a card in her hand to pay. So the guy who was helping her was being nice, but there comes the same snappy hateful woman worker and that did she do? She started telling her that she should have known this. She gave her a card, and the customer tossed it back across the counter at her. The worker then goes screaming through the store that the woman was throwing things at her. (How old was she? 3?). Now comes some nasty assistant manager who starts yelling at the customer in front of the entire store that she can't through things at the workers and abuse them. What about the worker being verbally abusive to the customers? Finally the male worker told her to send them the way she had in the past and he printed them out for her.

First of all, Office Depot has changed some policies, and she did not know this until she got to the counter. All was not explained to her upfront. How about the manager listening to the customer instead of just assuming the customer was wrong. I was ready to slap the worker. The customer was crying. Congratulations to the guy who helped her.

I called to get the email address to send my documents over to print and I pick them up. The first time I called I was placed on hold, then was disconnected. I called back then spoke with a gentleman and asked him, then he proceeded to tell me that it they don't give that out any more and it has to be done online. I would have to go in etc. so asked if I can get that information to do so. So he says "I just told you"! Mind you... he never did I needed the information to where I'm supposed to make the order to print. I called back to speak to the supervisor about it and he answered, I asked him if he could put me on the phone with the supervisor. I was on the phone for 35 minutes, then she gets on and gives me an attitude about how she can't just take the call and have customers in front of her. I stated to her that she could've answered and made me aware that she didn't forget about me and that she has a lot of customers in line so I could be aware of this, which i really didn't believe. Customer Service is terrible. This is 1730 Walden Ave location Cheektowaga.

Was looking for a certain air purifier and to be honest I never thought to look on office depot. 3 major stores I went to said they had the air purifier but it was out of stock? Ummm ok... that means you don't have it. I decided to google for it and low and behold it said Office Depot had it. For starters I never shop at Office Depot. We don't even have one where I live. To be honest I never thought a place like Office Depot would have it, but they did! So I ordered it on a Sunday. I decided to pick the cheapest shipping. I didn't care if it took 5 to 7 days to get it, I just cared that I would get it. Ok so they shipped it out and I got it MONDAY! I never seen such fast shipping before in my life. I can only assume because the nearest warehouse is 4 hours away from me. They impressed me by shipping it out right away. The package arrived unscratched and no flaws with the product either. I quickly did the warranty on my new air purifier and been using it since they delivered it last week. I don't know about how good their customer service is or if they have good office products... what I do know is they really impressed me with their fast shipping. Thanks Office Depot!

The last 5 times that I have taken my print orders to Office Depot they messed the order. Wrong size, the laminator broke and late deliver. Because the orders are wrong I end up wasting more of my time and money to fix the jobs. I took another job to Office Max on October 21. I waited 10 minutes for the girl to finish up with the customer in front of me. I had 5 different print jobs to go over. She waited on 6 other customers while taking my order leaving me setting and waiting for 40 minutes to take my 5 orders. This happens each time I go to the Office Max printing center. They have one person waiting on 5 and 6 people at the same time so they screw my order up every time. Their printer broke so they had to send the job to their other store. They printed half of my job the wrong size and because the laminator ran out of laminating material again on another one of my jobs I get the job 2 days late. When I explained that they need more than 1 person in the copy center and all the problems I have had, Courtney said they should have just canceled the job instead of trying to help you with it. This is the third time on one of my jobs they ran out of laminating.

I have had the opportunity to visit the Print Shop at Office Depot in Stockton. During my visit, I had some non-profit material to print (actually graciously contributed by Office Depot). The two young wonderful staff members, Jiana Espinosa, and Maikaylea Tinsley, didn't miss a beat on providing the best service. Despite of the fact this material was contribution or not, the two treated me, and this job with the highest level of respect and accuracy, to assure it was at the highest level of quality. Wow! This don't happen ever! These two bent over backwards when one machine broke down during the process, and did what it took to get the job done; yielding to the highest level of satisfaction. Despite the line build-up because of tech issues with the machines, the two maintained, calmness, sincerity and professionalism, and pushed through all obstacles to get the job done. I was truly impressed on how professionally they conveyed to the anxious and frustrated customers in line, to calm them down, while they resorted to plan B to get the orders out while one machine crippled. These two young staff members, Jiana and Maikaylea (asst. Manager) demonstrated the best professional teamwork I have ever seen; definitely worth praising. In today's workforce, it it rare to see this kind of work ethics and teamwork, especially among the younger generation of workers. These two, by far, top the charts, as wonderful role models. Kudos to Office Depot - Stockton for have these two wonderful people on your staff. Way to go, Jiana and Maikaylea!

These people had the best price I could find in the area on the laminator we were in need of. Site mentioned that it was in stock and it was in the shop at the said price. Overall a good experience

I ordered a folding table online. About an hour later I needed to cancel the order. Can't find the cancellation info anywhere on the site or the link to my order online. So I had to use their chat system:

"""Sasha: I have checked with that Anna I do see that the order has been moved to the warehouse so that is the reason you couldnt cancel it from your end
You: OK, can you please cancel. I just ordered it an hour ago.
Sasha: Since it has been moved from the modify stage and moved to the warehouse I will request our support team to cancel the order for you from their end
Sasha: May I know the best way to contact you please?
You: (my pho number) The order page says "Processing" so please contact them and give me a cancellation number, please.
Sasha: Thank you for the information
Sasha: Please hold on a moment
Sasha: Successfully I have processed it from my end Anna & this is your Request# *******. Have it for your future reference.
Sasha: Our support team will get back you with in 4 business hours shortly and will get you the confirmation""

Four hours later I called them back and got a cancellation number.

The next day I get an email saying my order has shipped.

I called then AGAIN and complained.

I was told to refuse the order when UPS arrived. I told the nitwit that UPS will leave the order at the door and it's not my responsibility to chase a driver down and refuse delivery.

After going into crazy $#*! mode, which always works, I got a full refund.

This is why I always buy from Amazon. No hassle, and easy cancellation of an order.

I ordered a desk and matching file cabinet for my home office. A day before the delivery I get an email " shipment execption notification" saying my order was not on the truck and they would attempt another delivery. Two days later after receiving no communication from them, I contacted customer service via chat (no phone number provided). I was told the items were to be delivered that day. They were not. Two days later I find a customer service phone number on the internet and call. I called at 11am eastern time and got a voice message stating the office was closed and their hours were from 8am to 8pm, 7 days a week, eastern time and to call back during those hours! The call was then promptly disconnected. Office Depot charged me for the items but failed to deliver. They obviously did not make an attempt to contact me other than to tell me it won't be delivered. I think I deserve more information than that and should have been given accurate information when I contacted them. This first time customer is outraged at the disregard shown to me by this company.

Let me start by saying If I could give them zero stars I WOULD. I have spent the last month being told that I would be receiving a refund for a chair. I ordered this chair then was immediately billed for it on my account. Due to them having "financial issues" they allowed it to expire until they noticed 10 days later. The refund was processed by the representatives who assured me I didn't need to return the chair due to the inconvenience of the two overdraft fees because I didn't realize they refunded me due to being out of town. Then Corporate denies the request the same day I was told that it was approved and to wait 3-5 days. So I called them AGAIN the gal said Corporate will call you and I will send an email to you so you can provide your bank statements. Never received the email or a call. Corporate sent me a generic email showing how uneducated they were about the situation when my bank was charged. I'm apparently a "valued" customer who corporate doesn't care about even though this was something their own representatives said was happening to everyone who made purchases during that time. Never again. JUST TAKE BACK THE STUPID CHAIR *washes hands*

Hi I was going into the boys bathroom and first thing I saw was dirtyness and made me wonder if there were any roaches I went inside a stall and saw rust and a hole in the roof