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Office Depot has a rating of 2.1 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 26th among Office Supplies sites.
The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.
Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!
Don't Go To The One It 6211 Richmond Highway...
They Absolutely Suck
Waited 30 minutes with no one in line to have 5 copies made
Tip for consumers:
Don't Go There
Date of experience: February 5, 2023
Been waiting on refund since 12/13/2022. It's RiDICULOUS. Direct Billing is the WORST. Will not email or call you back. Already sent copies o
Tip for consumers:
Direct Billing Dept. is AWFUL No one knows what they’re doing. They just tell you anything that that think you want to hear. They tell me that my refund will be 7-10 days. Those days were over weeks ago. This is RIDICULOUS.
Products used:
I purchased a computer at Office Depot on Sept. 14 and waiting to get refund on services.
Date of experience: February 1, 2023
I made an order of a desktop on cyber Monday for a desktop for a $400 for a pick up store. When i went to pick up, they said my bank cancelled it. I called my bank the next day and they said they didn't cancel anything, so I called office depot and told them to go ahead with my order, so they send me another address for pickup, I went to the store and again they told me it was cancelled. I couldn't believe it, so I had to do it three times, at last they told me the items are no longer there for pick up and they will only deliver the product. I waited for the delivery in which they gave me a receipt for it, nothing happened, I called again for the fifth time they cancelled it and told me the price is no longer there and had to argue a lot and offered me a discount of $80 for the trouble they made. So I ordered the item and waited again and no show. I called they said the item is nom longer there, they did that for the past three month totally 9 times. I called for a supervisor, they told me his at lunch at 10 am and that they would call me back, they never did. I called today and asked for a supervisor and still they said his not there. All of this cause they didn't want give me that 80$ discount. I will never shop again and they use this trick by saying order is being cancelled and if you ask why, they say the item is no longer there & if you order another item, they say they will deliver but they don't take the money from the bank and they don't send any email that they cancelled it.
Date of experience: January 4, 2019
This is my first time buy something on Office Depot. Their price is fair, and they have good quality, Unique Style. I am very like them!
Date of experience: March 31, 2016
When you call toll free number want to speak with an American not someone in India the website sucks especially when ordering get organized
Date of experience: February 12, 2017
This company is simply a joke. I ordered multiple items that never arrived and they wanted me to go around the neighborhood and locate my package.
Date of experience: October 26, 2020
Love this place, I come through here monthly to stock up on office supplies. It is kind of fun to window shop at.
Date of experience: December 6, 2015
One of my orders was damaged. I contacted customer support and provided evidence. They shipped a new item before receiving the damaged good.
Date of experience: July 2, 2016
Never bought anything at this store because the items I was shopping for could be bought allot cheaper in other places.
Date of experience: April 28, 2016
Their product is high quality, kind of pricey, but the store is well stocked, sales every week, and very knowledgeable associates
Date of experience: June 2, 2016
There is no better shop for your office needs for sure! Checked. I always use them a few times each month.
Date of experience: December 27, 2017
The just can't compete with Best Buy. I feel sorry for them. They are doing their best, but who wants to spend an extra $10 for everything.
Date of experience: December 26, 2016
Trying to exchange ink pen refills a salesperson sold me that don't fit my pen. Rude manager and disrespectful.
Date of experience: July 15, 2022
When I need something for my desk I gong to this store because they have everything about office merchandise.
Date of experience: July 22, 2016
I went there last week out of chance. Nothing has changed, though. Expensive items, good selection, but expensive.
Date of experience: January 11, 2016
I love the customer service. The staff are really friendly and they do their very best to help you with any question you may have.
Date of experience: November 2, 2017
I get decent prices and good customer support. Most items will deliver free to my home, saving the hassle of a trip to the store.
Date of experience: August 15, 2016
I have been wandering whether to share this story or not but after four days I still have this incident in the back of my mind.
On Saturday I went to OfficeMax in Aurora Village, Shoreline WA to get an eight copy job done for DVD cases. The person at the printing station told me he was about to clock out (about 4 pm) but I could go any time after noon on Sunday to pick it up.
On Sunday I went at 5:35 pm and the clerk looked at me blank as if he had not understood me. After a few seconds he told me the job was not done nor would it be any time soon as they were working with a two week delay. When I explained what had been promised to me the day before, he said I was lying. I then asked him if he could sell me the paper I needed (as per a sample I left there from a previous print job I got done there). He yelled at me and told me to go look for it in the back. I asked him what type of paper it was and he raised his voice again saying he didn't know because they had never had that paper in the store.
I was so rattled I went to the car and got in but decided to go back in and ask for the manager. Another clerk at the check out desks said there was no manager there but I could talk to him. He backed up the first clerk stating they were delayed and did not sell that paper there.
I then came back home and put in a claim via email to their headquarters in Florida. I received a reply on Monday telling me they had forwarded my email to the Aurora Village store and they would be contacting me 24-48 hours after. Today, 72 hours later I have still not heard back and therefore understand my business is not important to them.
I hope whoever reads this and does business with these people has a better experience than I did and never experiences anything like I did this past weekend.
The better news is that I have found a new business for printing (curiously, owned by OfficeMax printing ex-employees) who said they had other clients that had also found them after disappointing experiences with OfficeMax! I would be more than happy to share their info if anyone is interested.
My Review of store is very poor - will not be back there
Date of experience: June 22, 2017
I prefer Staples because they confirm the delivery TO the CUSTOMER. Office Depot drivers just leave everything by the door, don't ring the bell, and take off.
Products used:
PPE
Date of experience: August 25, 2021
I prefer staples since they tend to care more stock and happen to have better promotions weekly. Back to school events are great :)
Date of experience: November 6, 2017
I placed an order for Brother Printer from Office Depot online. They promised me to deliver on July 8 between 10 to 11 am in the morning. I did wait till 5 pm on July 8, but printer did not delivered. I called 3 times in between to their customer care department and they were telling me different stories and were trying to eat time. They were misguided me. They took buy phone number for call back but they never called me and were trying to defense the reality. In my last phone call on July 8 at 5pm the last told me that she do know why my printer is not delivered and she told me someone will call me immediately and will give me a reason why it is not delivered. No one called me till 10:30am on July 9 and when I called that lady was saying some different story. Then I was told that supervisor will call me and name of supervisor is Alexa but a usual no one called me. When I called at 3pm person tells me that there is no one working here called Alexa. But no one has answer of my printer which I already paid. Now they have put me on hold for 20 mins and they forwarded my phone call to voice message. They took money and now no one is answering for delivery. I would suggest not to buy from offie ever. Now I am trying to call and no one is answering the call. Do not buy anything from Office Depot.
Date of experience: July 9, 2022
For all of my office needs I come here. I usually get stocked up once a month, that always have a great selection.
Date of experience: December 6, 2015
I fine that there sales people are very helpful answer any question that you may have about a items in a time mender
Date of experience: April 6, 2016
Whenever i need something to use for my office work, even for the school project of my kids. No other place like OfficeDepot!
Date of experience: July 20, 2015
Went to copy some paper work had no clue what I was doing. So gentleman who was working helped me out. Was finished in no time. Thank you
Date of experience: May 9, 2016
Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.
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