Office Depot has a rating of 2.1 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 26th among Office Supplies sites.
The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.
Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!
OD has it all & a chair to sit in while you print it out.
Date of experience: August 4, 2016
The Office Depot Review recently submitted was for Home Depot. I love Office Depot especially when it was Office Max.
Date of experience: August 24, 2015
They are kind of pricey but when they have sales you can buy many office supplys at agood price.
Date of experience: October 16, 2016
I guess I must be a glutton for punishment. This the 3rd online order from Office Depot in a few short months and each time has been a night mare! 1- A clock, who can get that wrong? Office Depot can! 3 TIMES! 2-Then my ink cartridges, which I needed asap to finish a job, ordered and was given info that they would deliver from the local store (2 miles away!) the next day. NOPE, NADA, NOTHING! Lost my order and said they would put a "rush" on it... ugh... I already did that! Thanks for screwing up my deadline!. 3 - This is really good one... I ordered an office chair, not a "huge" one, just a Task Chair... ordered on the 22nd, they said it should be there on the 25th. Okay. The 25th, no chair, 26th no chair, 27th check online and cannot get any info. I call CS (idiots) she says it delivered. REALLY? Where did you put it? Cause it ain't at my house! Oh, she's "Sorry"... No she's not, they don't pay her enough to be Sorry! So now she says she will expedite a rush request to upper management to track my chair (not a HUGE chair) with the carrier... never mentioned who the carrier was. In awhile I get an email saying the "carrier" had attempted to call to make a delivery but got no answer from me. BullS! My phone is an appendage to my body! So they gave me the tracking number for the so called DELIVERED chair (again, not a HUGE chair). Low and behold the carrier is Southeastern Freight Lines and they want to know if a 53' tractor trailer rig will be able to make it into my neighborhood to deliver my Task Chair! OMG! Sure! Come on! Make sure you bring the tow truck to haul it down the driveway. Maybe Office Depot misunderstood what the 300lb weight limit meant on the description of my chair. SMH...
Date of experience: July 27, 2017
I HAD GONE ONLINE AND TO FIND OUT IF I DELIVERED A CHAIR, WOULD THEY DELIVER, tHAT WAS A FEW WEEKS AGO. I WOULD NEVER GO BACK.
Date of experience: February 7, 2017
I ordered products from Office Deport October 18th. Half of my order came on October 21st. I called to find out about the remainder and was told shipping would be expedited. October 31st still haven't gotten the remaining 6 items so check my account on Office Depot. It showed the items were delivered October 27th. I live in SC it showed it was delivered in GA sooo never got it! Called customer service she NEVER said it was shipped back to the company she just stated she would credit my account and reorder the items. I contacted UPS who stated the all the rep had to do was call them and they could have explained to her that the items were shipped damaged and leaking so instead of delivering damaged items it was returned to the company. If you're telling me you're crediting me I assume my items are free but nevertheless she asked for a card information. I paid via cash app and the 'credit' was not back on the card. I was told it would take 5-7 days to come back on my card and a supervisor would reach out to me when it was back on. Never heard from a supervisor! I called November 7th when the money finally got back on my card to reorder the items. The rep. Never asked for my card information and processed the order. This rep. Didnt know what she was doing because there was a difference in price for the same number of items. She reduced the amount of items to get close to what I paid last time. But the 1st order of $49 went through on my card not the $32. I called and spoke to a different rep that stated that there system only shows $32 and I would have to talk to my bank about the difference. I cancel the order because its ridiculous that I have to continue to go back and forth. I asked for a supervisor she stated no 1 was available and she would have someone call me. I asked 3 separate times for a survey. I NEVER GOT A CALL FROM A SUPERVISOR OR A SURVEY. $49 was taken out of my account and I doubt I will get it back. The company is horrible! This was my first time ordering from office depot and it will definitely be my last.
Tip for consumers:
Don't!
Products used:
None
Date of experience: November 13, 2021
I purchased ink. I had copies and faxed a few documents. The staff was very nice and helpful.
Date of experience: February 23, 2015
Love this place, well worth visiting a couple of times a month.
Date of experience: December 7, 2015
The quality of the items are low and the chair I bought broke in 2 months!
Date of experience: February 21, 2016
Good services i received every time i did business with them
Date of experience: November 13, 2015
I am a regular return customer. I like the rewards program.
Date of experience: August 15, 2016
I love the pens and the note books! Very good quality
Date of experience: September 16, 2016
There is a very large selection of office materials. It is a great place with great products.
Date of experience: February 23, 2016
If I need small business supplies I can to go to office depot.
Date of experience: February 25, 2015
Pretty good place to get school or office supplies.
Date of experience: April 6, 2016
I love coming here, there is always a great selection.
Date of experience: December 17, 2015
I love this place, keeps my orders in check and seriously helps me out with office supplies.
Date of experience: December 14, 2015
Great place with a large collection of office supplies
Date of experience: December 17, 2015
I love Office Depot, they are quick and efficient at getting the requested supplies.
Date of experience: December 17, 2015
Ordered usb which were delivered on time and packaging was excellent.
Date of experience: March 26, 2013
Product is always available. Employees are knowledgeable and the prices seem fair.
Date of experience: September 27, 2015
Buy something once, then come back for the same product and get, "We don't carry that anymore.""
Date of experience: June 1, 2015
Fantastic place to purchase supplies for your home office.
Date of experience: April 13, 2016
Lots of great sales before - but now being out shadowed by Staples.
Date of experience: December 5, 2015
This place is excellent when it comes to needing office supplies.
Date of experience: December 17, 2015
Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.
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