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Office Depot has a rating of 2.1 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 25th among Office Supplies sites.
The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.
Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!
It's sometimes quicker to order online and have them deliver to your business; so much more convenient than shopping in store. But, certain items come in certain packaging so if you're looking to only buy 1-2 of items may not be convenient and sometime item is not available at all online so you have to go to store. The link to rewards program easy to access on site and get info or copies of coupons/discounts to show cashier at check out. NO need to print out anything.
Date of experience: October 3, 2016
After 5 times with customer service and 3 missed delivery dates, I am still waiting on a refund, which took 2 weeks to process, and am told it will take 2 more weeks for it to arrive in my account. Each customer service agent I spoke with either blamed the courier, the weather, or bank. Office Depot took no responsibility for any of these issues. I will never recommend delivery of any products from Office Depot. If you have an issue, you'll just have to deal with it.
Tip for consumers:
I would have picked up the item, had I known that the delivery service timelines were not guaranteed.
Products used:
furniture
Date of experience: September 3, 2021
Ordered a Lenovo laptop and got same day free delivery for the Christmas holiday. Instead 2 Dell monitors were delivered. Called customer service and they ordered a new one for me but I had to wait several days for delivery now or go to store to pick up. Was double charged for the laptop. 2 calls to customer service (and waiting on hold excessively each time) and 7 days later still waiting for my card to be credited for the double charge. Funny how the card gets charged right away but takes so long to credit the card.
Date of experience: December 5, 2022
I purchased a laptop which was on sale online and they had in stock according to their page. Order #: *******-001. Next morning I received a letter cancelling my purchase because "it is out of stock". My bank account had already been debited. I called to ask for the return of my money as I need a new laptop urgently and cannot afford to make two payments and they said this would happen five days from now. Too fast to debit and too slow to credit with no regard to my situation. I feel this practice of advertising what is not real, causes harm to buyers who, like in my case, I do need a new laptop asap and do not have the money to debit my account twice while I wait for the return of my money.
Tip for consumers:
That they do not buy online is very insecure, they keep the money as long as they want.
Products used:
They told me in 3 days and when I paid the estimated delivery was 4/19. It was the first deception. They did not send me the product nor are they going to send it to me because they say they do not have it in stock.
Date of experience: April 8, 2021
ORDER WITH CAUTION! I typically use a different office supply store but I used Office Depot to order supplies and paper for my office. They claimed (3) boxes of paper were delivered and signed for by "Chris". We DO NOT HAVE an employee named Chris and neither do any of the other (3) offices in my building.
When I first called in CS was very nice and apologized and issued a refund right away... then the refund was cancelled... a second call, more wasted time stating the same info... another refund issued... then CANCELLED again. Third call... asked immediately to speak to a supervisor (4) times before the CS rep finally laughed and said she would "see if someone was available"! I have been on hold for (15) minutes already... this is BS!
Products used:
Tried to order office paper that was not delivered but I was still charged for. I have made (3) calls and waited over 10 days and still no refund
Date of experience: November 10, 2021
I asked for a Teacher Discount and I was told it only applies for 2 weeks in August! What? Teachers work and purchase ALL YEAR LONG FOR OUR CLASSES AND STUDENTS! What kind of support is that?! I will not be purchasing from Office Depot and will share with my colleagues NOT to purchase any supplies as well!
Date of experience: June 10, 2023
Ordered bunch of stuff from them, they never failed me. Love their selection, prices, and the speed of delivery. They're spot on! Hope they'll keep up with their business increasing and handle the customer care like they're doing now.
Date of experience: September 25, 2015
I have been buying the same paper for 3 years and the price has eased up from $30 to $38. Two weeks ago I paid $38. Today, started to buy another box and it is now $88! How does that happen in 2 weeks? I am shocked and appalled.
Date of experience: November 3, 2022
When I received the HP Laser Printer 118, I tried to print but it would not stay on. This problem rendered it unusable. The installation disk was also missing. I believe the "new" printer was actually a return with missing parts that was repackaged. The Office Depot refused the return both online and at their Boston store (suggested by their tech department).
Date of experience: July 24, 2020
I regularly order from Office Depot/Office Max with the use of the periodic coupon savings they offer. For the most part, I have been highly satisfied. If a mistake is made, they are very good at resolving the issue. Delivery is outstanding.
Date of experience: November 6, 2017
I have been a customer of Office Depot for years. Tried to log in today to place an order. Saved password from my computer did not work and could not reset it. Finally called. No option to speak to anyone. Called another number and was told that I was not allowed to have access to the website. (I have never been a "bad" customer. No bounced checks. Credit card always good, etc. No returns. Never rude to anybody.) Rep would have to manually give me access. (?) You know what? Went to Amazon and it took 4 minutes for me to order the pens and tablets I needed for my office for delivery tomorrow.
Tip for consumers:
Hope you have better luck. They lost me as a customer.
Products used:
Decided not to order due to website problems.
Date of experience: March 16, 2022
We are very disappointed in the invoices we had made for our business. Because they are affiliated with Office Depot we thought the quality would be good. This is NOT the case. We ordered invoices for our company and all they did was take a blank invoice and stamp our company name on the top. It's not even straight. I could've paid an employee to do that and they would have done a better job plus it wouldn't have cost us over $100.00. When I called them about it not being straight they said no refunds, too bad. Because they were NOT willing to work with us on this we found another company on line that not only created a custom invoice for our company but actually printed our company name on each invoice, Not a CROOKED STAMP and they were half the price. My advise is keep the expectation low.
Tip for consumers:
Not good at all
Products used:
Custom printing
Date of experience: November 12, 2021
The website of Office Depot, one of America's most respected office supplies stores. You can find a store near you, browse their inventory, or shop online. Be sure to check out their coupons and special sales and deals.
Date of experience: September 16, 2015
Would not give me credit for multipack refurbished OFFICE DEPOT ink cartridges. Only the black cartridge was opened. It would not work in printer because it did not have HP chip in it, so I didn't open the rest of the cartridges in the pack. The manager said I could not get a refund because it was expired and I did not have the receipt. It was an OFFICE DEPOT brand and it did not work because it had no chip, not because it was expired. So it was defective when I bought it. Ridiculous that they won't give store credit for their own defective product. I will not shop at Office Depot or Office Mac or their online sites again.
Date of experience: May 22, 2023
Stay away charged my card twice two separate transactions for the same item then canceled both orders then made me wait days for a refund leave them alone you have been warned!
Date of experience: May 22, 2023
Office Depot has always been fine going in and shopping but I ordered a desk and shelf about a month ago. I've been calling almost daily for two weeks now because my email says it's "out for delivery" but then never comes. They even claimed they tried to "drop it off" even though I was there the whole day. I'm still waiting for it and everyone keeps making up excuses for where it is or why it's not here yet. Absolute garbage customer service and I've talked to 6 people now. All lying and "guaranteeing" my package will be here by the end of the day. Wouldn't even give it a one star cause they don't deserve it
Tip for consumers:
Fully recommend going to the store or not going at all. Don’t order from online it’ll save you a freaking headache
Date of experience: December 18, 2020
Outstanding. Easy. Great service and products. Not the cheapest, but my time is valuable and I don't choose to spend it endlessly comparing prices, haggling with horrible customer service people after I've been on hold for 20+ minutes waiting to be helped. Zappo's is my first choice.
Date of experience: August 3, 2015
Fail to deliver on online orders placed. Took over a week to figure out they didn't have items in hand at their advertised price. Won't honor posted price…eek.
Products used:
Amazon
Date of experience: October 13, 2023
I needed a simple printing job. So I jumped online and placed an order online to pick up my copies at 7:00 pm. Instead of waiting for the notification email to arrive, saying the order was ready for pick up, I decided to drive to the store that i chose to "save time". However, It is 7:33 pm and here I am waiting for the email. I contacted them through the chat to let them know I was here and to find out about the status of my order. But it was useless. I had to get out of the car and went into the store m, only to find out that there is only one person at the printing desk and there is a queue of 10 people in front of me. They advertise the printing service as "skip the line by ordering online". Well, don't waste your time. The only reason why I gave them two stars is because their printing website was very easy to use.
Date of experience: January 24, 2022
Needed to replace my HP inkjet printer (4 years of hard use... it stopped spraying cyan ink). Rather than going online, I went to my nearby OD/OM store to examine closely what they had. Found one for less $$ than I spent on the previous printer 4 years earlier, that did everything I needed. The sales/service techs were outstandingly reassuring, explaining how to hook everything up, corrected my replacement ink purchase with the correct ones (my bad), and even gave me their cards if I had any trouble hooking it up! Outstanding service and a selection that totally met my needs! Hooking it to my computer was easy-peasy, too, even for this senior citizen! Didn't need to call them except to let them know it worked! When I moved the old one away, I found the old receipt taped to it - same store, four years earlier to the month! Customer loyalty - that's me... HP printers at OD/OM!
Date of experience: November 30, 2015
For our school's needs, I used to order things off of Officedepot.com and have them shipped to us in Guatemala. Thank god, Office Depot does well with letting you know what's in or out of stock so things don't get delayed or shipped separately, creating more trouble for us with our shipping company.
Date of experience: April 30, 2011
The location is why I'm giving this business in Kemah two stars. Easy in & out. After this, it goes all down hill. Customer Services begins at the top and trickles down from there. The print desk area has employees with not only poor customer service skills, but unfortunately, bad attitudes as well. Management and/or supervisors no where in site, no matter how many people are waiting. The apathy that runs within the organization at this particular location is deep and very negative. Stores with horrible customer service such as this one will be wiped out and will go out of business very quickly.
Date of experience: October 29, 2018
We have business acct and recently ordered banners and signs. The banner fell apart after hanging one day. I requested refund for banner at store. They said sure but gave me another number to phone for refund. I called twice, on hold for 20 minute and never got person to take care of refund. They forwarded me to two different people and assured me they would return my call within 24 hours. It has been 6 days. Poor poor customer service!
Date of experience: October 21, 2022
What else is there to say? Average is as average goes... Product selection is actually very good, but their pricing is always on the high side, even with discounts.
Do I purchase items here? Yes, but if I can find it somewhere else, I will generally travel to save money.
Date of experience: August 10, 2015
Their product line is good solid stuff and they have very helpful clerks there to help you! I have purchased from them numerous times. The chair I am sitting in right now (desk chair) came from them. They were very helpful and I am handicapped so that means a lot to me! I have to use a walker these days and cannot do so much but I was in need of a new chair as my old one (from them) wore out finally after years of use. 10 years old chair! Not bad as far as desk chairs go! What prompted me to get it from them in the first place is that I had bought one from somewhere else and it lasted only 3 years. I decided I wanted one that had better quality to it and it was too by golly! I would say I got my money's worth for sure!
Thank you Office Depot!
A satisfied customer
Date of experience: September 11, 2015
Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.
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