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    Office Depot

Office Depot

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Overview

Office Depot has a rating of 2.1 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 25th among Office Supplies sites.

  • Service
    109
  • Value
    89
  • Shipping
    72
  • Returns
    73
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
15
View ratings trends
47
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How would you rate Office Depot?
Top Positive Review

“Convenient”

William S.
6/28/23

The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.

Date of experience: 6/28/23
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Top Critical Review

“Unprofessional Staff!”

Maritza F.
10/3/24

Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!

Date of experience: 10/3/24
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Reviews (481)

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office depot (165) office supplies (54)
Thumbnail of user chrisj81
Alabama
26 reviews
90 helpful votes
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September 26th, 2015

I like the selection that OfficeDepot has, but i dislike the prices. More often than not, the same exact product is available at another store for less money. I dont use OfficeDepot much any more. I usually just use the store locations to try office furniture before I purchase it.

Tip for consumers:
Check other stores before purchasing.

Service
Value
Quality

Date of experience: September 26, 2015

Thumbnail of user rw
Ohio
1 review
1 helpful vote
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October 29th, 2009

Received catalogue L*******356 at *******. Called the 800 number & was given
Cust # ******* after confirming $200 total in order. Even gave 3 digit con-
Trol on reverse of m/c. Still unable to ship order to my home where bill has gone for 20+ years. Event had the nerve to say change my M/C bill address
Just for them. Staples will be happy I continue to order thru them. Why try to
Do business with Office Depot if you still must go to the nearest ******* store
If you get caught short in supplies for your office in *******

Date of experience: October 29, 2009

Thumbnail of user tanyong
Georgia
14 reviews
25 helpful votes
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March 21st, 2018

My online experience is better than the floor sale people in my local office depot on Caroline St, Edgewood Atlanta Ga, I ordered a desk online for pick up and an hour later it was ready get to the store and the manager has an attitude. I thought when you place an order online and request to pick at the local store i thought the item should be ready took them 20 minutes to pull my item. I work from home so I am always in the store buying paper or ink and headset. Not enough sale floor people i saw 1 girl with dreads and she seem to be running the floor to the register. The print side is always friendly and very helpful. Need new management the one I dealt with is too comfortable and unprofessional.

Date of experience: March 21, 2018

Thumbnail of user louissem
California
9 reviews
6 helpful votes
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November 4th, 2015

Just another store with office supplies. Nothing really wows me about this place. The people are not super friendly but not jerks, the products work as you would expect, nothing special. The stock isn't what I would call expansive, which I would expect for a place calling itself a depot. I guess effort is a foreign concept nowadays...

Date of experience: November 4, 2015

Thumbnail of user annam436
North Carolina
1 review
2 helpful votes
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September 23rd, 2018

The staff of office depot was rude and was not willing to help. I easily found what I needed, 3 pieces of paper for 5 dollars! Their bathrooms were a mess and smelled horrible too. Do not go to the office depot in Bowie!

Date of experience: September 23, 2018

Thumbnail of user robinm79
GB
4 reviews
30 helpful votes
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January 20th, 2016

Office Depot has been advertising for "Help Wanted" for over three years daily in my local community. Clearly they need it, the store is always busy and never more than two people working. If they need help so badly why has it taken three years to get someone hired? The ads say to me that they are either turning over very quickly or they are just phishing for people to target for ads. Get it together Office Depot!

Date of experience: January 20, 2016

Thumbnail of user jakec360
Arkansas
1 review
0 helpful votes
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December 18th, 2022

The office depot in fort smith Arkansas is NOT worth your time. I wanted to have ONE fan replaced, and I had the replacement part. Dropped off the laptop and the replacement part Wednesday morning. It is now Sunday afternoon, and I had to leave without the service being completed. I was given a refund thank god and the reason they gave me was they didn't have the right tools to complete the job. I just find it interesting that a company who offers tech support services didn't have the right tools for this kind of job. I won't be going back to them for any kind of service. If I could rate them lower I would.

Service

Date of experience: December 18, 2022

Thumbnail of user annes57
California
11 reviews
9 helpful votes
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December 11th, 2018

After attempting to purchase business cards from another office supply store on Madison, I went to Office Depot/Office Max. They did my business cards in 10 minutes and they were able to take the design off of an email. I couldn't have been more pleased.

The next day I came back for poster board for a small sign I had. They not only sold me the board, they cut and mounted it for me!

I also asked if they could copy, create a new sign: change the color - Dillin did such a wonderful job. Their service is excellant

Products used:
I used their design services for 2 posters. Also they printed 200 business cards in a matter of minutes.

Service
Value
Quality

Date of experience: December 10, 2018

Thumbnail of user sharlenes33
Ohio
1 review
0 helpful votes
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March 20th, 2022

Yesterday I bought a new printer from the Boardman Store. From walking in the door to purchase the service was absolutely the best. From the manager, Mark, helping me with my purchase, to the cashier, Monica, checking me out. It was a great experience after going to another store and receiving the worst customer service ever. I will return to this Office Depot in the future.

Date of experience: March 18, 2022

Thumbnail of user nikkib23
Florida
21 reviews
84 helpful votes
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August 10th, 2015

Do you need bottled water? How about some office coffee? Out of pens? Need some paper clips? There is a massive section of calculators and impulse buy kiosks here. Office furniture section has everything you do not want in an office and no lamps. Lamps as in floor lamps that light a room light.

Date of experience: August 10, 2015

Thumbnail of user tunuap
North Carolina
4 reviews
0 helpful votes
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July 30th, 2016

Use to submit everything that I needed printed via the website and pick up from the store. Also purchased my printer ink from there until the store was closed. Now I have to go 38 miles to the nearest store. Would have given 5 stars had the store remained open.

Date of experience: July 29, 2016

Thumbnail of user walterj8
Washington
15 reviews
51 helpful votes
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April 5th, 2015

I liked Office Depot before it started merger talks with Staples, but now I expect a new competitor to emerge over time for the new combined chain which is likely to raise prices as a monopoly at least in our market on things not sold at Costco or WalMart. I have especially enjoyed shopping the clearance items at Office Depot that let me buy items I would never have considered at their original price. Beware though of low quality gift items sold during the holidays that simply doesn't last well.

Date of experience: April 5, 2015

Thumbnail of user lisas4473
Kansas
1 review
0 helpful votes
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August 30th, 2022

I tried to return an Open Box item I had less than 2 months. The store told me to call customer service. What a joke! I was on hold for 45 minutes for them to email a receipt to me. The person was able to see my receipt but was unable to email it to me even though she had taken my email address down. I was told to wait 24 hours. So I waited 24 hours to get an email with a BLANK receipt! I emailed them back (thinking they may have done this by accident) with NO response! Office Depot is a JOKE! What business runs this way with today's technology. They knew from the start they weren't giving me a replacement! I hope they are out of business in the near future. I know I won't be back!

Service
Value
Returns
Quality

Date of experience: August 30, 2022

Thumbnail of user debv59
Indiana
1 review
1 helpful vote
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April 27th, 2022

I ordered chair online was told would be delivered Wednesday. On Monday when I am out of town they call and tell me they are on the way with my chair. I told them must deliver on Wednesday as scheduled. Sat home all day on Wednesday and is now bedtime and no chair. Called corporate and they couldn't tell me when it will be here! What a waste. Not ordering from them again!

Shipping

Date of experience: April 27, 2022

Thumbnail of user adams169
Wisconsin
11 reviews
1 helpful vote
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January 7th, 2016

Almost everything in office depot can be found at walmart or stores like that for much cheaper...
Officedepot seems to cater to the richyrich that will just buy it because it has a high price tag so they think its a good item.'
Little do they know walmart has the same item for 2/3 the price..

Date of experience: January 7, 2016

Thumbnail of user mikes631
Washington
3 reviews
0 helpful votes
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December 14th, 2017

Office Depot always has what I need. I am constantly trying to find office supplies in my area and every time I go to this store they provide me with exactly I need. I hope this company stays in business for a long time!

Date of experience: December 12, 2017

Thumbnail of user natashab35
California
12 reviews
10 helpful votes
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January 31st, 2017

The employees are really well trained and looking to help you from the time you enter the store. They don't seem annoyed with helping you look for the product that is going to work for you. They also know about the differences in prices and quality.

Date of experience: January 31, 2017

Thumbnail of user tomj894
Michigan
1 review
0 helpful votes
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January 24th, 2022

I ordered a paper cutter online for $74.19 after the discount. It was supposed to be next-day delivery. However, when I reviewed my credit card they had charged me the original $174.96. In addition, they sent an email saying it was delayed 2-3 days. Then I hadn't gotten it 5 days later and numerous calls I still haven't gotten it solved. SMH, I've never had such a terrible experience and I've ordered from HD, Walmart, Amazon, and others. I should have ordered this from Amazon for $71.17. Then when I called to cancel the whole purchase they want me to wait 5-7 business days to receive a credit to my card.
This has been a terrible experience and I will never order online or in Office Depot again

Tip for consumers:
Don't buy from their online service. You'd be better shopping at Amazon, Walmart, HomeDepot or any other online seller

Products used:
None, it never came

Service
Value
Shipping
Returns
Quality

Date of experience: January 24, 2022

Thumbnail of user dh277
Massachusetts
5 reviews
1 helpful vote
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August 8th, 2016

Purchased a printer, took it home, realized it did not have a fax feature. Took it back to the store unopened and they refused to take it back - within 24 hours of purchase. NEVER shopped there again. Donated printer.

Date of experience: August 8, 2016

Thumbnail of user trishc80
New Jersey
1 review
1 helpful vote
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March 27th, 2021

The worst service ever!
I bought a computer desk which I no longer wanted because I noticed after it contain lead. I cancel my order before it shipped, and got a confirmation code of cancellation, they still sent it! Okay, so I contact them, and they told me they will have someone come from 8am to 5pm time frame, mind you, that is a huge time frame, so we can not plan anything for our day. No body came! We told them again, okay second time, nobody came again! We called and just told them can you just give us a return label, we will do it ourselves and they said they can't so they scheduled someone to come for the third time that someone will be here for sure. Once again, nobody came, I really don't know what to do at this point with the computer desk, I never opened the box, it is just not right. Never order from this website! I do not recommend this place at all.

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2021

Thumbnail of user albertp268
New York
1 review
1 helpful vote
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May 22nd, 2022

I ordered a metal filing cabinet from Office Max and specified that it be left at my front door (I am 81). It was left in the middle of the driveway. The top drawer is locked and no key was furnished. I spoke to a woman in downtown Mumbai who told me she would call the warehouse to get a key sent. After 20 minutes of a recording telling me I would be connected to the "next available" agent, I realized she wasn't coming back. I called again and was given another number which is closed until Monday.

Date of experience: May 22, 2022

Thumbnail of user jeffg97
Ohio
8 reviews
4 helpful votes
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March 12th, 2017

Everything for your home office and business. Helpful staff and quick delivery. Good prices for the convenience. Selection depends on the size of the store. Online shopping is great. Quick reliable delivery :)

Date of experience: March 12, 2017

Thumbnail of user mohh2
New Mexico
1 review
1 helpful vote
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September 17th, 2018

I purchased this product on sale then after couple days they cancel the order but they did not cancel the extended warranty. I spoke to a representative they said it is a discontinued item but the item is available on their website. Do not trust office depot sale.

Date of experience: September 17, 2018

Thumbnail of user jakes211
Texas
1 review
0 helpful votes
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August 14th, 2019

You purchase a product that should be shipped in 3 days and then it ships in 12 days because it's on backorder. Yet the tracking shows the product shipped out the next day, so why did the 3-day shipping change to 12-day.

Then when you contact support after several messages back and forth you get a templated apology directed to some random person (not myself) and you aren't even able to respond to the email...

What a joke.

Date of experience: August 14, 2019

Thumbnail of user jackm115
India
4 reviews
1 helpful vote
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June 19th, 2015

The website is looking good... The main thing i got attracted is the offers. You have brilliantly displayed your offers.It will definitely attracts the customers. You can expand your business globally by connecting with edubilla, the world class education and the information portal and you can post your educational supplies like printers in the site. For free.

Date of experience: June 19, 2015

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Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.

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