Office Depot

Jan 12,2024 I met witha store manager at 2 pm. He advised me to order a MicroSoft Surface Pro 9 which he ordered for me. I spefically told him that I need a celluar sim card slot. When I got the computer delivered on Wednesday Jan 17 at 7 pm. I noticed it did not have a celluar sim card slot. Thursday Jan 18, I brought back the computer and met with the same store manager. He gave me *******768 to have Office Depot pick it up as he can not take back my computer and refund my money. I told him that he used a cash register to charge me for this computer. He said that I will get my money back once they picked up my computer. I call that 800 number. They told me that i have to get an approval to return it which takes 48 hours for an approval. I didn't get an approval until Tues Jan 23. They told me that they will pick it up on Wed Jan 24 between 8:30 am to 5:30 pm. I told them that I won't be home as I have several appointment out of town and asked them to pick it up today Jan 26. Again they told me that they will between 8:30 am to 5:30 pm. It is now 3:15 pm and no one has been to my house to pick this computer up. I called back the 800 number and been on hold for 45 minutes. I am affraid that I will never get my money back.

I've been lied to for the past 3 weeks about a order that was supposed to have shipped. Now getting run around about a replacement order. Honor your pricing and stop lying to your customer.

The ODS online printing is significantly cheaper when it works BUT certainly not worth the 2 hours of trying to get it sent to the local store. This is the 2nd time (and the last time) I've had a nightmare of order not going through. When you call for assistance, there are limited English speakers only and no supervisor or ability to route calls to the US. The in store folks at Office Depot, Hull St, Midlothian VA are fantastic but their hands are tied when trying to work with ODS.

We live high up in the mountains we ordered a printer from these people to pick up curbside we were headed there to go pick it up and I just something told me to call them and I found out that they didn't even have the damn printer so 2 hours down there 2 hours back a waste of our day so we ordered it online instead we're sitting here waiting for our order to be delivered today or tomorrow and we just now get an email saying it's canceled call the customer service at 1-800 go Depot we did it's all automated you can't get anybody I did a live chat and every time I ask somebody why it was canceled everybody goes away nobody can answer my question so now we can't meet our deadline because we don't have our printer and this is twice now with these people I say go Staples f*** office Depot

Under a time crunch and emotional duress, I was forced to create and order funeral programs for my father's funeral, the night before his service. The website stated 'ready by 7pm the next day' but I needed them by noon. I also needed them folded and another product of memory cards trimmed to same size (there were 2 per sheet). I had to just trust it would be done well, as there would be no time to re-do. The next morning I called the store at 10 am and print desk said she had them printed and ready to go. Upon pick up, it was clear she had taken time to do everything I needed (even though I had not specified as much in the online order notes). She had folded the programs and not just trimmed the cards, but trimmed them to all be the same size so they looked nice in a stack. It might have been normal operating procedure for them, I don't know, but her act of having them done first thing and making sure they were printed correctly, folded as needed, and trimmed to size, was the last thing I experienced before preparing and attending my father's funeral service. This REALLY did make a big difference and I will be letting her bosses at the store know.

After researching a good home office chair, I decided to purchase the chair through OfficeDepot.com. When I received it, the box was damaged in shipping and I could see that the product inside was damaged without even opening up the box. I contacted Office Depot to get the damaged chair returned and a replacement sent. Contacting them was through text as that seemed to be the suggested process. It took a few days and texting with several different people to make any progress. Thought I had them scheduled to pick it up and a replacement on the way but days later found out that the chair would have to be received back at the warehouse before they could send out a replacement. I didn't figure this out until I finally got ahold of someone to speak with. I ordered (and paid for) a second chair so that I could get the process going and not wait for them to pick up my damaged chair, ship it back to the warehouse, and then receive it before they could send another chair out. It is now two weeks since they picked up my chair and I am struggling to receive my refund. The chair is completely in their control as they scheduled the pick up with their carrier but still won't refund my money. This process and service makes NO sense from a customer's (my) perspective. To me, it just feels like I gave them $578 to ship me a damaged chair and then come pick it back up but hold on to my money... for their fault. It has now been over a month since I ordered and paid for the chair. As of this writing, I'm on-hold with Office Depot and struggling to get my refund. Another hour of my time wasted tonight. Very frustrating!

I will never ship their online website. I am waiting f now over a week for a refund. If I could give them a zero I would. Office Depot you have lost any further business