Office Depot

There is a product that I need everything. Very good. Friendly service. There is a complete introduction of the product. Products have prices. The price is suitable for the product quality.

I can't stand for very long, and needed a chair to sit in while I was completing my coping and faxing. The older man that was at this station just looked at me when I ask for help! Finally, someone rolled an office chair that had wheels on it! No to smart, with the slick floors! I finished what I was doing, and rolled up the register where the older man was. We began the process offor checking out. I needed to sir down and the chair flew backwards and me down in the floor on my back! The older man, just stared at me, did say a word or even try to come help me up? A customer come behind me and gave me his hand to get me off the floor! I was in pain in my back and hip! I asked this older man to call his supervisor up, he just stared at me! I found the manager and ask him to go out to my van so I could sit down! I told him what happened, he got the forms to write the incident up! Apologize for his employe lack of concern! He gave a number to contact their home office, months later I had really bad pains in my legs and hip. Ended up with a settlement. They need seating for handicapped people and better caring employees! To my knowledge, that older man still works there!

Office Depot delivered this on my porch. Each one of these boxes are well over 100 lbs.! They say, we can't do anything to help you get these into your house. That's why it's free delivery! I said what if I were handicapped? You wouldn't have an option for me to have them bring it in? They offered me $60, then $70, then $80 off my $600 order to "go find someone to help you get the boxes inside the door". Needless to say, I hung up.

I called the store and talked to the manager. Told her my situation. She also said she could do nothing to help me. I read their policy on their website and it says that some deliveries require appointments. I told her I believe this delivery qualifies. Also, her store was literally across the highway from my house not even a mile. She said she did not have anyone to send over, that she just had back surgery and couldn't help. Well I said my lower back has all herniated discs, I can't lift them either! She tells me "ya, but that wasn't available until last Fri." I said I ordered before last Friday! She said, "well ya, but it wasn't available until Fri." Unbelievable!

Moral of the story, if you are handicapped and need to order furniture, do not get it from Office Depot. They will drop it off on your porch and then it's your problem.

I purchased a trackball online, and needed to return it. I took it to a store, and they told me that if it was purchased online, I couldn't return it at the store. So then I called customer service and was told that I was past the two weeks allowed for returns. I told her that I tried to return it within the return period, and was only past it because the store would not take the return, and she said that the store should have accepted it. So then she told me that she got approval for the return and that someone would call to schedule a pickup. That was weeks ago, and no one ever called. The trackball is still here to be picked up. I went online to the live chat today, and typed in my problem, and the chat window closed. I opened the chat again, and typed in the problem again; the rep said to give him a minute to look up the order. Then the chat froze. I am sick and tired of Office Depot, and will be shopping at Staples or ordering from Amazon from now on.

Follow-up: Third try on Chat and got someone who told me that there was no record of a return being processed, but promised that someone would get in touch to pick up the return. We'll see.

I called to get the email address to send my documents over to print and I pick them up. The first time I called I was placed on hold, then was disconnected. I called back then spoke with a gentleman and asked him, then he proceeded to tell me that it they don't give that out any more and it has to be done online. I would have to go in etc. so asked if I can get that information to do so. So he says "I just told you"! Mind you... he never did I needed the information to where I'm supposed to make the order to print. I called back to speak to the supervisor about it and he answered, I asked him if he could put me on the phone with the supervisor. I was on the phone for 35 minutes, then she gets on and gives me an attitude about how she can't just take the call and have customers in front of her. I stated to her that she could've answered and made me aware that she didn't forget about me and that she has a lot of customers in line so I could be aware of this, which i really didn't believe. Customer Service is terrible. This is 1730 Walden Ave location Cheektowaga.

Was looking for a certain air purifier and to be honest I never thought to look on office depot. 3 major stores I went to said they had the air purifier but it was out of stock? Ummm ok... that means you don't have it. I decided to google for it and low and behold it said Office Depot had it. For starters I never shop at Office Depot. We don't even have one where I live. To be honest I never thought a place like Office Depot would have it, but they did! So I ordered it on a Sunday. I decided to pick the cheapest shipping. I didn't care if it took 5 to 7 days to get it, I just cared that I would get it. Ok so they shipped it out and I got it MONDAY! I never seen such fast shipping before in my life. I can only assume because the nearest warehouse is 4 hours away from me. They impressed me by shipping it out right away. The package arrived unscratched and no flaws with the product either. I quickly did the warranty on my new air purifier and been using it since they delivered it last week. I don't know about how good their customer service is or if they have good office products... what I do know is they really impressed me with their fast shipping. Thanks Office Depot!

The last 5 times that I have taken my print orders to Office Depot they messed the order. Wrong size, the laminator broke and late deliver. Because the orders are wrong I end up wasting more of my time and money to fix the jobs. I took another job to Office Max on October 21. I waited 10 minutes for the girl to finish up with the customer in front of me. I had 5 different print jobs to go over. She waited on 6 other customers while taking my order leaving me setting and waiting for 40 minutes to take my 5 orders. This happens each time I go to the Office Max printing center. They have one person waiting on 5 and 6 people at the same time so they screw my order up every time. Their printer broke so they had to send the job to their other store. They printed half of my job the wrong size and because the laminator ran out of laminating material again on another one of my jobs I get the job 2 days late. When I explained that they need more than 1 person in the copy center and all the problems I have had, Courtney said they should have just canceled the job instead of trying to help you with it. This is the third time on one of my jobs they ran out of laminating.

I have had the opportunity to visit the Print Shop at Office Depot in Stockton. During my visit, I had some non-profit material to print (actually graciously contributed by Office Depot). The two young wonderful staff members, Jiana Espinosa, and Maikaylea Tinsley, didn't miss a beat on providing the best service. Despite of the fact this material was contribution or not, the two treated me, and this job with the highest level of respect and accuracy, to assure it was at the highest level of quality. Wow! This don't happen ever! These two bent over backwards when one machine broke down during the process, and did what it took to get the job done; yielding to the highest level of satisfaction. Despite the line build-up because of tech issues with the machines, the two maintained, calmness, sincerity and professionalism, and pushed through all obstacles to get the job done. I was truly impressed on how professionally they conveyed to the anxious and frustrated customers in line, to calm them down, while they resorted to plan B to get the orders out while one machine crippled. These two young staff members, Jiana and Maikaylea (asst. Manager) demonstrated the best professional teamwork I have ever seen; definitely worth praising. In today's workforce, it it rare to see this kind of work ethics and teamwork, especially among the younger generation of workers. These two, by far, top the charts, as wonderful role models. Kudos to Office Depot - Stockton for have these two wonderful people on your staff. Way to go, Jiana and Maikaylea!

I ordered a folding table online. About an hour later I needed to cancel the order. Can't find the cancellation info anywhere on the site or the link to my order online. So I had to use their chat system:

"""Sasha: I have checked with that Anna I do see that the order has been moved to the warehouse so that is the reason you couldnt cancel it from your end
You: OK, can you please cancel. I just ordered it an hour ago.
Sasha: Since it has been moved from the modify stage and moved to the warehouse I will request our support team to cancel the order for you from their end
Sasha: May I know the best way to contact you please?
You: (my pho number) The order page says "Processing" so please contact them and give me a cancellation number, please.
Sasha: Thank you for the information
Sasha: Please hold on a moment
Sasha: Successfully I have processed it from my end Anna & this is your Request# *******. Have it for your future reference.
Sasha: Our support team will get back you with in 4 business hours shortly and will get you the confirmation""

Four hours later I called them back and got a cancellation number.

The next day I get an email saying my order has shipped.

I called then AGAIN and complained.

I was told to refuse the order when UPS arrived. I told the nitwit that UPS will leave the order at the door and it's not my responsibility to chase a driver down and refuse delivery.

After going into crazy $#*! mode, which always works, I got a full refund.

This is why I always buy from Amazon. No hassle, and easy cancellation of an order.