Office Depot

Worst customer service ever. They couldn't be less concerned about their customers if they tried. I ordered a desk that requires assembly and is shipped in two cartons. Surprisingly, they noticed one carton was damaged before it was shipped, but they went ahead and delivered the other one. When i called to ask about the second carton, they said they were going to have the carton that had been delivered picked up in a week, then issue me a refund, then i could start all over. It has been two weeks, the carton has yet to be picked up, i am still out the money for the desk and i have little hope that it will be resolved. Every time i call, they tell me they have sent my case to the resolution team who will call me back in 4 business hours or the next day. Only once have I received a return phone call. That call came in at 9:15 AM to tell me the carton would be picked up between 8 AM and 5 PM that day. It wasn't. They did offer to let me order, and pay for, another desk while I waited for the return and refund of the first one. Oh, and they sent me a link to write a review, which they then refused to post. Apparently the ability to actually get the merchandise has little bearing on whether or not you should buy something.

Ordered several items and waited over a week for them to just cancel the order. DO NOT SHOP HERE! All items were in stock when ordered!

Office Depot furniture chair-
$100+ Office Depot chair -

My $150-200.oo Office Depot chair is NOT of good quality!.
As 2 of the chairbase casters broke. And of course they offer NO replacement parts.[OR compensate in ANY way for a replacement chair!).
So their advise is to dispose of this chair'.
That's sad!.
The age of disposable furniture!

So their answer is TO TRASH my $100 Office Depot chair,. AND GIVE THEM ANOTHER $2-300 TO BUY ANOTHER $100 Office Depot chair THAT IS ALSO MADE OF JUST PLAIN OLD PLASTIC AND WILL ALSO BREAK AGAIN!
I'd Hate to be forced to 'trash' this $100 Office Depot chair (& to be forced to buy another. To start all over again w/ another]. Just b/c of not being able to replace 1 part!

So WHY would I ever WANT TO REPEAT THAT SAME MISTAKE AGAIN?!

I don't know if Office Depot bought out Foray pens, but the pens that come up when I look for them on Amazon and Walmart and Office Depot come up under the Office Depot brand. They SUCK the ink balls up at the end of the pen, the ink gets everywhere. I am left handed and as I write my hand goes over what was just written and smears on the paper, my hand and anything else that the side of my hand touches.

We ordered a monitor that was supposed to ship next business day and be received in 3 days. The confirmation email said 6 days. Okay, a few days more. Then another another email came saying another day later. I called and the rep said it's because it ships directly from the manufacturer and they have no control over that. (Then why do they promise next-day shipping?) I cancelled the order and ordered from Amazon.

Now we ordered a laptop that said it was in stock at our local store, so we ordered for pickup. Guess what? A phone call a little while later that it's not in stock after all. I called and the rep apologized and said they have all kinds of problems with the computers because of COVID, items aren't in stock or are back ordered, etc. Seriously? I didn't think that the COVID virus was a computer virus! If they don't have things in stock, or if they're not sure they'll be shipped anywhere near on time, they need to change their website.

We spent a lot of time looking for a laptop and finding the best model for the best price, and now we have to go back and start over. Very frustrating. In store shopping seems fine, but I'm not going to waste my time shopping online with them any more.