Office Depot

I guess I must be a glutton for punishment. This the 3rd online order from Office Depot in a few short months and each time has been a night mare! 1- A clock, who can get that wrong? Office Depot can! 3 TIMES! 2-Then my ink cartridges, which I needed asap to finish a job, ordered and was given info that they would deliver from the local store (2 miles away!) the next day. NOPE, NADA, NOTHING! Lost my order and said they would put a "rush" on it... ugh... I already did that! Thanks for screwing up my deadline!. 3 - This is really good one... I ordered an office chair, not a "huge" one, just a Task Chair... ordered on the 22nd, they said it should be there on the 25th. Okay. The 25th, no chair, 26th no chair, 27th check online and cannot get any info. I call CS (idiots) she says it delivered. REALLY? Where did you put it? Cause it ain't at my house! Oh, she's "Sorry"... No she's not, they don't pay her enough to be Sorry! So now she says she will expedite a rush request to upper management to track my chair (not a HUGE chair) with the carrier... never mentioned who the carrier was. In awhile I get an email saying the "carrier" had attempted to call to make a delivery but got no answer from me. BullS! My phone is an appendage to my body! So they gave me the tracking number for the so called DELIVERED chair (again, not a HUGE chair). Low and behold the carrier is Southeastern Freight Lines and they want to know if a 53' tractor trailer rig will be able to make it into my neighborhood to deliver my Task Chair! OMG! Sure! Come on! Make sure you bring the tow truck to haul it down the driveway. Maybe Office Depot misunderstood what the 300lb weight limit meant on the description of my chair. SMH...

I ordered products from Office Deport October 18th. Half of my order came on October 21st. I called to find out about the remainder and was told shipping would be expedited. October 31st still haven't gotten the remaining 6 items so check my account on Office Depot. It showed the items were delivered October 27th. I live in SC it showed it was delivered in GA sooo never got it! Called customer service she NEVER said it was shipped back to the company she just stated she would credit my account and reorder the items. I contacted UPS who stated the all the rep had to do was call them and they could have explained to her that the items were shipped damaged and leaking so instead of delivering damaged items it was returned to the company. If you're telling me you're crediting me I assume my items are free but nevertheless she asked for a card information. I paid via cash app and the 'credit' was not back on the card. I was told it would take 5-7 days to come back on my card and a supervisor would reach out to me when it was back on. Never heard from a supervisor! I called November 7th when the money finally got back on my card to reorder the items. The rep. Never asked for my card information and processed the order. This rep. Didnt know what she was doing because there was a difference in price for the same number of items. She reduced the amount of items to get close to what I paid last time. But the 1st order of $49 went through on my card not the $32. I called and spoke to a different rep that stated that there system only shows $32 and I would have to talk to my bank about the difference. I cancel the order because its ridiculous that I have to continue to go back and forth. I asked for a supervisor she stated no 1 was available and she would have someone call me. I asked 3 separate times for a survey. I NEVER GOT A CALL FROM A SUPERVISOR OR A SURVEY. $49 was taken out of my account and I doubt I will get it back. The company is horrible! This was my first time ordering from office depot and it will definitely be my last.