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    Office Depot

Office Depot

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Overview

Office Depot has a rating of 2.1 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 26th among Office Supplies sites.

  • Service
    109
  • Value
    89
  • Shipping
    72
  • Returns
    73
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
15
View ratings trends
47
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How would you rate Office Depot?
Top Positive Review

“Convenient”

William S.
6/28/23

The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.

Date of experience: 6/28/23
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Top Critical Review

“Unprofessional Staff!”

Maritza F.
10/3/24

Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!

Date of experience: 10/3/24
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Reviews (481)

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Reviews that mention popular keywords

office depot (165) office supplies (54)
Thumbnail of user martinp511
Missouri
1 review
1 helpful vote
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June 11th, 2022

Went to an Office Depot in my area yesterday, poor service, they don't pay you any attention when you don't speak like them. They ignored me and turned their back on me. Very dirty attitudes. They pretend like they are busy, they don't want to make eye contact with you, they pretend like they are busy all the time. Change the workers please, if you want more customers.
Nasty, nasty attitudes

Tip for consumers:
Do not visit ever visit Office Depot! They don’t treat foreigners with respect. They talk down on you.

Products used:
I end up leaving

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2022

Thumbnail of user gizers
Texas
17 reviews
13 helpful votes
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August 25th, 2015

I've been looking for a new Epson printer that prints labels directly to a CD or DVD - they're hard to find! I found one at Office Depot - and it was on sale! Which made it even better.

My old Epson printer was still working, but I've had it for over five years, and it was beginning to hum and make rattling noises, so I decided to replace it before it stopped working.

I went to the Office Depot in Sherman, Texas. They had the printer I needed in stock. Before I found the printer on sale, I had bought a set of ink cartridges for my old printer.

The employee brought the printer to the counter for me - along with the ink I needed for the old printer, gave me a refund for the ink for the old printer.

He was professional, courteous, and helpful.

Office Depot does a good job of training their employees in customer service. Thanks.

Date of experience: August 24, 2015

Thumbnail of user leslied31
Michigan
16 reviews
4 helpful votes
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December 19th, 2016

Placed a $1,000 order and received a multiple of wrong items and missing parts. Online customer service never answers. I also wanted to return part of the order and never received a return authorization. I'm stuck with these unusable items.

Date of experience: December 19, 2016

Thumbnail of user priscillaj7
Tennessee
1 review
0 helpful votes
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June 8th, 2017

I purchased a paper pro stapler several months ago at Office Depot in Memphis on polo grounds address. After never being able to find appropriate staples for this stapler I called store and informed managers C and store manager R about my issue. C told me to bring merchandise back and settle for current last price without a receipt. Upon doing as manager directed Store manager said there was nothing wrong with stapler and it uses standard staples. That was not the info I received earlier that morning on 6/8/17 when I spoke to C. She( R) said it couldn't be return or exchange because it could use standard staples same as the swingline stapler. After getting frustrated with rude management and liars I left the stapler with C and told both managers exactly what they could do with that stapler and thinking that all people want something for free. I paid cash for that stapler and work honestly for what I need and desire. Office Depot could care less about my concerns.

Date of experience: June 8, 2017

Thumbnail of user jodyh253
Texas
1 review
0 helpful votes
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March 14th, 2023

I don't know if Office Depot bought out Foray pens, but the pens that come up when I look for them on Amazon and Walmart and Office Depot come up under the Office Depot brand. They SUCK the ink balls up at the end of the pen, the ink gets everywhere. I am left handed and as I write my hand goes over what was just written and smears on the paper, my hand and anything else that the side of my hand touches.

Tip for consumers:
I'm not mad at Office Depot, if they bought out Foray why change the pens, they were great. Now for me being left handed they are useless.

Products used:
I bought the pens, bad mistake

Date of experience: March 14, 2023

Thumbnail of user sylviar29
Mississippi
13 reviews
12 helpful votes
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April 10th, 2017

I have made my new favorite office supply place, Office Depot, as they took care of a "crisis" need for me. My purchases had been going to Office Max for years and when I needed them the most, they did not have time for me.

Date of experience: April 10, 2017

Thumbnail of user judym108
Oklahoma
11 reviews
5 helpful votes
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April 5th, 2017

Office Depot has been a pleasure to order from. My orders have been filled, shipped and received in a timely manner. All orders have been just as advertised and all orders have been correct. I have nothing negative to say at all

Date of experience: April 5, 2017

Thumbnail of user shirleym32
Idaho
12 reviews
41 helpful votes
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April 3rd, 2016

I always go to Office Depot for office and shipping supplies as well as computers. They have the friendliest staff and great quality products. From computers to office chairs to shipping supplies, Office Depot is the place to go. E

Tip for consumers:
Good customer service, good value. The only con is the have a limited selection. Usually if they don't have it they can order it.

Service
Value
Shipping
Returns
Quality

Date of experience: April 3, 2016

Thumbnail of user em3725
Florida
9 reviews
15 helpful votes
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January 10th, 2016

I would only suggest using Office Depot for basic office supplies or school supplies. I would not recommend purchasing any electronics of any type and definitely not recommend purchasing office furniture. It's overpriced and cheaply made. Their office furniture is as cheap made as IKEA

Date of experience: January 9, 2016

Thumbnail of user deed328
Texas
3 reviews
2 helpful votes
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November 6th, 2022

I am no longer an Office Depot customer. You advertised online a price but failed to deliver. Once I contacted you about my missing products you informed me that you wouldn't be delivering them nor honoring the price.

Date of experience: November 6, 2022

Thumbnail of user danieln1102
California
1 review
0 helpful votes
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October 15th, 2022

I went into store #648 in Fresno and was greeted by employee Alejandro. I needed two items and Office Depot only carried one. Alehandro let me know where I could find the other item. Very polite and helpful. I was very impressed by this employee.

Products used:
7 outlet surge protector.

Service

Date of experience: October 13, 2022

Thumbnail of user jenniem15
Arkansas
7 reviews
3 helpful votes
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March 16th, 2017

I happen to live in a household that has only one working car, at the moment. Therefore, I am not able to make it to the actual store to make my purchases. Now all I have to do is go online and place my order and if I would like it right away, I choose the pick up in store option. Within less than an hour, all my products are ready to pick up. I just let my husband know to make a stop on the way home and pick it up for me. Works everytime and I don't have my husband "forgetting" anything! LOVE SHOPPING HERE!

Date of experience: March 16, 2017

Thumbnail of user jc109
California
17 reviews
31 helpful votes
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March 30th, 2016

I called HomeDepot to have my sign-in ID unlocked in my account. Unknowingly, I was transferred to the Philippines. Because I prefer not to provide sensitive information to them, I requested to be transferred back to the US. This did not happen! I called a different number to file a complaint, only be to answered in the Philippines AGAIN! I just ended that call! I will start buying paper somewhere else.

Date of experience: March 30, 2016

Thumbnail of user jc1666
Missouri
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Office Depot delivered this on my porch. Each one of these boxes are well over 100 lbs.! They say, we can't do anything to help you get these into your house. That's why it's free delivery! I said what if I were handicapped? You wouldn't have an option for me to have them bring it in? They offered me $60, then $70, then $80 off my $600 order to "go find someone to help you get the boxes inside the door". Needless to say, I hung up.

I called the store and talked to the manager. Told her my situation. She also said she could do nothing to help me. I read their policy on their website and it says that some deliveries require appointments. I told her I believe this delivery qualifies. Also, her store was literally across the highway from my house not even a mile. She said she did not have anyone to send over, that she just had back surgery and couldn't help. Well I said my lower back has all herniated discs, I can't lift them either! She tells me "ya, but that wasn't available until last Fri." I said I ordered before last Friday! She said, "well ya, but it wasn't available until Fri." Unbelievable!

Moral of the story, if you are handicapped and need to order furniture, do not get it from Office Depot. They will drop it off on your porch and then it's your problem.

Date of experience: February 14, 2023

Thumbnail of user barbaraj1533
Colorado
2 reviews
0 helpful votes
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September 9th, 2022

I took a certificate into the store to have it trimmed down to fit an 8x10 frame. The manager waited on me and informed me that Office Depot sold 81/2 by 11 frames, and that I wouldn't need to have the certificate trimmed, retaining its beautiful border. I really appreciate his willingness to provide the best advice to avoid defacing my certificate... KEEP UP the good work! Thanks---Barbara

Products used:
picture frame

Service
Value
Quality

Date of experience: September 7, 2022

Thumbnail of user carolynm1313
Mississippi
1 review
0 helpful votes
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June 13th, 2022

Aaron at Office Depot in D'Iberville, MS went above the call of duty. I brought in 15 calendars to be bound and I remembered after I left the store that I also wanted a hole punched in the center of each page to be able to hang the calendar. Aaron had to hand punch each of the pages for the 15 calendars and he did this after he had already bound the calendars. He took apart each one, hand-punched the pages, and then reassembled them. No complain from him at all. I so appreciate the work he did. Thank you, Aaron!
Next, we have to convince Office Depot that one of the pieces of equipment needed is a hole punch that could punch through all 12 pages of a calendar at once. Very surprised that Office Depot does not supply their print department with such a simple piece and inexpensive piece of equipment.

Products used:
I used their print department.

Date of experience: June 12, 2022

Thumbnail of user sanjays10
India
2 reviews
2 helpful votes
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August 25th, 2014

When I went to Nydiesel man, I was expecting to buy a decent looking truck for business. What I wasn't ready for was the extensive selection of high performing diesel trucks, all at affordable prices. Boy, it was hard to pick on one

Date of experience: August 25, 2014

Thumbnail of user r.e.s
Florida
1 review
0 helpful votes
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December 5th, 2022

I used their website to upload a print job (3 pages - 1 double sided and 1 extra) and have it shipped to me. It arrived a day earlier than expected but all of the margins were completely cut off making the entire document unreadable! This did not match the proof they sent in the confirmation email.
I called them the very same day and they promised to reprint the entire job and escalate it. I never heard from them again. When I called to check the status several days later the representative informed me there was no update but he'd send it to escalations. This is what was supposed to have happened after my first call! By now it's too late and I will never receive the product on time. I had to cancel my order and bring it in to Kinkos instead. I will never ever rely on Office Depot and their shoddy work and shoddy customer service again.

Tip for consumers:
Go somewhere else!

Products used:
Printing services

Service
Value
Shipping
Quality

Date of experience: December 5, 2022

Thumbnail of user jennya36
Maryland
2 reviews
1 helpful vote
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November 8th, 2017

I have purchased from Office Depot many times because the items I purchased come right when you expect them. I love their free delivery too and the items I buy, even if they are on clearance, would have the qualitybyou expect. I am happy with Office Depot purchases.

Date of experience: November 7, 2017

Thumbnail of user susang1568
Texas
1 review
1 helpful vote
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August 17th, 2020

I was sold a G3000 Canon printer and for me it was pricy. I've spent the last year trying to set it up with no luck. I hired a pro to help me and he informed me $150.00 later that the printer was designed for a Microsoft machine not a Mac (my machine).
I contacted OD customer service and they basically said they were sorry and disconnected from the Chat. If I could I'd give them a zero, They won't get anymore of my business.

Date of experience: August 17, 2020

Thumbnail of user anhp34
Alabama
1 review
0 helpful votes
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November 26th, 2021

I order 3 orders at the same time.
1/Bookshelf.
2 / desk
3/ 8 dining chair.
Them ship 8 chairs first then one of them broke. I returned and want another new chair. They got them then didn't send me a new one later them canceled my order ( desk) and return money from desk order ( didn't delivery the desk)
Then I call them many time and them make trouble them said them refund money already. ( but this my money because I didn't get a desk yet)
Them I call them again to ship to me another chair them said out of stock then I said I need to return all of the chair. Them come to pick up for a month later but I still don't see them refund my money back. I called again and them said them refund money already. But they didn't. They want to steal all my money from dining chairs order ($479.13)

Products used:
Chairs

Service
Shipping
Returns
Quality

Date of experience: November 26, 2021

Thumbnail of user brednac
Georgia
34 reviews
20 helpful votes
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June 22nd, 2015

Home depo tI to you can always find supplies and if you can't they always get you help. Which keeps you from wasting a lot of time home depot they hire people who care about your customer supplies for my printer they are so kind helpful and always have what I need and If I can't find twhatI need they will get it to you as soon as possible in the mail

Date of experience: June 22, 2015

Thumbnail of user tarat266
California
1 review
3 helpful votes
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June 21st, 2022

I can guarantee I will NEVER buy from Office Depot again! They have failed to deliver our products 3 times on this order alone! The ONE other time we bought office furniture from them, they delivered the wrong desks! And it took weeks before we had the ones we ordered. The ONLY reason I ordered again from them is to match what we already had. The representatives keep trying to pass you off and have you call the shipping company. I bought the items from Office Depot, not the shipping company I should not have to call anyone else.

Tip for consumers:
Order through anyone else but Office Depot

Products used:
Nothin yet still haven't gotten it

Service
Value
Shipping
Returns
Quality

Date of experience: June 21, 2022

Thumbnail of user cindyd818
Texas
1 review
0 helpful votes
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July 27th, 2022

Our office has been doing business with Office Depot for over 15 years. We are now being told that online purchases cannot be paid for using Office Depot Credit card. I have called and spoken to a number of representatives to come up with viable options. We were directed to email a request to Enable Account billing for ******* Account Services-USA.
We have NOT RECEIVED ANY responses, nor were we given any other service options.
Until this is resolved, we will not be using office depot, and absolutely will not recommend to business peers.
The stores are helpful, but the changes made online are both unprofessional and not helpful at all.

Service
Value
Shipping
Returns
Quality

Date of experience: July 27, 2022

Thumbnail of user alexc179
Canada
2 reviews
4 helpful votes
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December 8th, 2022
Verified purchase

Steals reward certificates when order are cancelled. Customer service line is horrible. Voice system is terrible! 5+ minutes to fight though it and then wait on hold.

Tip for consumers:
Do not use rewards online.

Products used:
Router

Service
Value
Shipping
Returns
Quality

Date of experience: December 8, 2022

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Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.

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