Office Depot

Worst costumer support ever I was told from there representative that no one in the department knows anything so if I was to ask even management they wouldn't even know how to help. I was like there is no way every single person in the department could possibly be that dumb

Over the years I have purchased many computers, supplies, and PRINTERS from Office Depot in Tyrone Plaza. Yesterday I spent another $300 on a Brother printer. No complaints with the printer--it is great. When I went to recycle my old HP printer (which I bought from them) I was told I would be charged $10. To recycle it. When I got there, I was charged $30.00. This really irritated me for two reasons: 1. I was told it would cost $10 and they bumped that to $30.00... and, 2. I have been a loyal customer of them for countless years. One would think they would accept the old printer (which was in good condition) without dinging me another $30. THIS IS THE LAST TIME I WILL BUY ANYTHING FROM THEM. Too bad their service really sucks. The manager was an arrogant $#*! as well. Bye, bye Office Depot. Hello BEST BUY!.

I've never had a good experience ordering furniture or technology online from Office Depot.com. This time I ordered a chair for curbside pick up. I received an email confirmation that the order would be ready in an hour. Then a second email said it was not really available and that a manager would call me. I didn't wait and called the store and was told me I should go back online and order the chair with a second separate transaction. My next email confirmation said it would be delivered 5/21. My next email said the chair would be delayed until 5/28. My next email said I could expect 1-2 days past 5/28. I checked the tracking today and it's being delivered 5/26. What a complete joke their online ordering process is, office max is putting items on sale showing in stock at stores that you can order from but they don't actually have any. Then office max doesn't have a handle on what's in stock at their wh or their supplier on these items they just put on sale. Not impressed, I could fix this whole process in a few weeks with their IT department.
One more thing, why there's a link to check my order on their emails yet I have to input my phone number and the order number after it takes me to their website?
Great price on the chair, the company is a mess. I just moved from as an example Boca Raton you should see the 625,000 square-foot headquarters they paid $130 million that I don't think they ever filled half of it with employees and it's probably been empty the last 15 months with people working remote.

Our company is using their Business Office Depot service, and it is AWFUL. Three times I have placed a larger order ($500 plus) and three times they provide a delivery date and the items don't come. Their website shows that the items have been delivered, and THEY ARE NOWHERE TO BE SEEN. Then I get to fight with them for 10-14 days to get my delivery. Always promising a delivery date, and never receiving the items on the date, but they are quick to charge my credit card for items not received. Working with their resolution team is not much better. They keep making promises and not delivering. So if you need Office Supplies and you are in the Lansing Michigan area. Find another vendor unless you spend hours of your time trying to get your supplies.

I purchased a DataVAC from this store (online) under the assumption that it would be compliant with US standard outlets and currents. When I received the package realized that it was made for use over-seas as it does not fit into any standard US outlet and it does not bring an adapter. Instead of assisting in receiving a replacement or a refund, I was simply dismissed.

The packaging of the DataVac clearly as a US flag on it and lists the voltage/current of 220V, but the correct voltage for use in the US should be 120 volts single phase/60 hz. The DataVac that was sent to me was 220 volts single phase/50 hz. I cannot use the product at all.

My small business has shopped at Office Depot for years, but no more. When I discovered I couldn't access my account or place orders online with either Safari or Firefox, I call OD's technical support, and was informed that OD's website doesn't support my Macintosh OS version. So I was resigned to having to place delivery orders by phone and access my Worklife Rewards by phone. That's bad enough. But then when I placed an order by phone last week, the representative, after repeating back all the item numbers I had ordered, somehow forgot to actually order half my items! And since I couldn't get any confirmation until the order shipped, I had no way of knowing that half the items had not been ordered! Worse yet, they split my order, so when I received shipping confirmation for some items, I had no way of knowing the others had not even been ordered! This is just not worth the hassle! Since OD clearly doesn't care about my business, I'll just have to take it elsewhere.

I ordered Viva paper towels recently and they said the carrier couldn't ship but had confirmation thru my email it would be delivered so I suggested there is 2 in the city I live in i can go pick it up myself but i feel they are trying to get out of the sale price that was listed but I'm going to dig deeper into this own up to your mistakes and correct it.

I went to Office Depot o but a desktop PC. I was told they did not have what I was looking for but they could order of for next day pick-up. When I went to the desk to place my order, I was told I had to make my order online. I did not have a computer that worked so I called 1-800-GO-DEPOT and placed my order for next day pickup. After placing my order and accepting my payment and charging me twice they canceled my ordered. I went to Office Depot at Chantilly Crossing in Chantilly, Va, I was told that the order was never put in. I called Office Depot on what happen they had no explanation but I was charged and would get my money back in 3-5 days and they do not do next day pickup. After 5 days nothing so I call Office Depot and I was told I was charge twice it would take 3 to 7 business days to get my money back. The person I was talking with could not understand my concern so I asked to talk to a supervisor. When talking with a supervisor she could care less and when I ask her name she said they were not allowed to give their last name. She told I was only charged once but I was twice by Office Depot and my bank they charged me twice. After placing an order paying twice having my order canceled I could not get an explanation and nobody was willing to help me. After looking at add on my computer it said next day pickup but your customer service they do not do next day pickup. I will never buy from Office Depot ever again. Nobody seems to know anything, worse service ever. I anybody ask me I will tell them to stay away from Office Depot

I ordered a plotter (Epson T2170) thinking that Office Depot is a reputable online vendor. It was to be delivered in 3 - 5 days. The delivery date was set back twice, but it never arrived. When I followed up it appears that Office Depot did not stock it so they relied on an overseas company to drop ship it. The third party vendor used a third rate shipping company that did not provide tracking. After two weeks I canceled the order. After three weeks the shipping company finally contacted me about delivery.
After canceling the order with Office Depot I ordered a replacement from B&H Photo. It was stocked in a warehouse in New Jersey and arrived in three days. I canceled the Office Depot order after the B&H Photo plotter had arrived, was installed and working fine. I'm now working on getting a refund. Like any true American company, Office Depot has outsourced their customer relations to India.
With Office Depot the fun NEVER ENDS.

A rep from returns department at office max in Golden colorado was very aggressive refused to help dramatic as can be passed all over because I wanted to return a printer he screamed no go to epson other employees had to hold him back one gave me his full name he was crazy I left with no refund nor a printer that worked he had to be restrained like a wild animal again his name was DENNIS MARTINEZ AT GOLDEN COLORADO OFFICE MAX

Leo at the Chico, CA location provided us with outstanding service. He spent time to ensure our pictures were perfect and was extremely knowledgeable. I highly recommend this service.

Still best prices in town. Telephone orders good or bad depending on operator. Sign on to the website. Pick your exact products. Had only a few screw ups with delivered items. I'll go back!

I have bought two printers from Office Depot at unbelievable low prices. I order my stuff online and then pick it up the same day in their nearby store. They service what they sell.

It often takes more than a couple of extra to arrive. Not sure if they drivers have too many, forget small packages on the truck, but I've waited a week for a case of paper That's my only complaint.

Bought a desk in July tried returning it 2 week after because horrible sent wont go away was told to air it out no problem it will go away it does not got away I get a rash on my arm also gut scraped on my arm from desk that left a light scar because the $#*!ing desk is coated with formaldehyde contacted office depot customer service FOLLOWED THEIR steps and still haven't gotten any results called their support spoke with an $#*! name kyle that was no help that admitted they coat their products with FORMALDEHYDE.

Back to school supplies are the best! Great quality at unbeatable prices! I can't wait to purchase a new computer! They know their stuff and are so helpful!

Always the best price versus Walmart and others. Sorry Walmart this isn't a diss to you I just wish your prices were a little more competitive is all.

Incorrect shipment, so hard to return, still no refund. Don't order online from them! Customer service not able to resolve but hand off to another department and ghosted.

I set up a business account for my sales team and it makes reordering, tracking items, monitoring budget, and just generally taking care of business much easier.

I love this business! I really hate how expensive they are, but what can you do right? Great business, Good staff and all around good company. Will continue to shop with them.

Oblivious of their duty to keep their customers safe, their delivery men came into my home without masks. Shame on you, Office Depot, for being so out of touch with omicron spread.

Everyone at office depot are very helpful. They make you feel very important and don't leave you standing there looking lost. I love the salesman salesmanship

I bought Macfree protection online on Black Friday & pick up it in Arlington south copper store, next day I went to store for return, they said they not give refund of any Microsoft products, then I call customer service and return it, I have confirmation email also. They Now important thing, I am tired to calls them they no